It was 4:45pm and the requirements review meeting had already gone fifteen minutes beyond the scheduled end time. Joe was becoming agitated. He needed to get out the door at 5:00 pm exactly in order to pick up his daughter from soccer practice. The meeting was not showing any signs of wrapping ... Views: 1383
I remember it like it was yesterday. I still remember this supervisor looking at me and yelling, “WHAT DO YOU MEAN YOU WOULD NOT CHOOSE THE MINISTER?”
Ok, Ok – this is a pretty old memory (from the late 1980’s), so it could be that I don’t have the details quite right. Maybe she did not really ... Views: 1374
“Pick battles big enough to matter, small enough to win. “
Jonathan Kozol: On Being a Teacher, 1981
Truthfully I do not know if I completely agree with the above quote,
I bring it to you anyway because part of me thinks, ‘well this makes sense, I want to pick battles I can win’; but part ... Views: 1370
Hi Everyone, The item below is not a new post, but it has become an ‘old favorite’ and it is appropriate for this time of year. Once again I bring you ‘Seasoning Our Behavior’.
This week marks the Thanksgiving holiday in the United States. There are many traditions that surround this holiday ... Views: 1342
“Margaret, you share with us these great tips for treating people with compassion. You make sense when you remind us that other people’s behavior is about them. But how are we supposed to really do this in the real world? Especially when someone is right in my face and I just want to yell at ... Views: 1336
“I disliked working with those people so much that I don’t even know if I hate doing this for a living or it was just those people at THAT place.” - Anonymous
Unfortunately this quote or versions of this quote are not unique to any specific individual. Isn’t that sad? I have heard it on more ... Views: 1333
There I was, brand new on the project, replacing a project manager who had vanished into thin air. I was beginning to envy him his vanishing act. I could see that the project had been ridiculously under estimated. I was not just new to the project, I was also new to the consulting firm I was ... Views: 1320
“Never compare your insides with someone else’s outside.” – Hugh Macleod
It is not often that the quotes I share with you come from someone who is still breathing. Today’s quote does and this makes me a bit nervous. See I am not certain if I am using the quote the way that Hugh Macleod ... Views: 1308
“Whenever you find yourself on the verge of losing your temper or falling into a bad mood, ask yourself, ‘Is this how I want to spend my day? Is it worth it to let this___________ (Fill-in-the-blank; person, situation etc.) take control of my day? Really?” – Margaret Meloni
You are probably ... Views: 1285
Question, what is the resource that you cannot acquire more of?
Do you think it is money? Do you think it is a specific type of skilled labor or a certain type of raw material? NO! Although you or your company might be feeling financially challenged you can find ways to earn money, you can ... Views: 1277
One of the more common definitions of conflict is that it is a clash between two (or more) opposing groups or that it is a power struggle or a battle between opposing forces.
When you think of conflict, you may think of it as a negative (think power struggle or battle) or you may think that ... Views: 1274
You have worked side-by-side with your team for quite some time and the good news is that it has been truly enjoyable. You get along, you work hard together and you laugh hard together. Lucky you, this might even be an example of a high performing team. You assumed it was because you had so much ... Views: 1262
So there you are in line at the grocery store or the hardware store or the bank. It could be anyplace really. You could be on hold waiting for a customer service representative or waiting for a meeting to begin. You have time on your hands, what do you do with that time?
What time, you ask? ... Views: 1262
Mary Carol read the email from Tisha and was really annoyed. She had just met with Tisha yesterday and everything seemed fine. Now here was this really harsh email. It made no sense.
The most puzzling thing was that working with Tisha was like working with two different personalities all ... Views: 1261
“Oh no, here we go again” thought Joe as his Quality Assurance Analyst Heidi approached him with his memo, complete with typos circled in red ink. He was not really annoyed by Heidi, she was just doing what she does; he mainly felt embarrassed. After all as the leader shouldn’t all of his work ... Views: 1249
“The art of leadership is saying no, not saying yes. It is very easy to say yes.” – Tony Blair
No is not always negative. It is not a bad or incorrect response. Saying no does not make you a difficult or uncooperative person. Read that again, out loud. Saying no is more honest than a false ... Views: 1231
I remember it like it was yesterday. I still remember this supervisor looking at me and yelling, “WHAT DO YOU MEAN YOU WOULD NOT CHOOSE THE MINISTER?”
Ok, Ok – this is a pretty old memory (from the late 1980’s), so it could be that I don’t have the details quite right. Maybe she did not ... Views: 1230
In You Decide to Resolve a Conflict, Now What? (http://blog.melonicoaching.com/?p=818) we discussed some steps to take when you decide to step in and help resolve a conflict. These steps were designed to help you when you know in advance that you will be facilitating resolution. Today we are ... Views: 1227
Question: What happens when you take someone with empathy and place them in a meeting with someone who is pitching a fit?
Answer: The person who is pitching the fit gets lucky because they have someone in the room who understands that sometimes others get upset in the workplace AND someone ... Views: 1222
Sometimes your behaviors support you and sometimes they do not. The key is to identify the supporting behaviors or opportunities so that you can use them more and to identify the behaviors that are damaging or the threats so that you can learn to prevent them. When you pay close attention to ... Views: 1221
When you are facing a difficult decision sometimes the best thing to do is to sit back and analyze the potential outcomes from your decision. What path will each outcome create for you? Trace that path to its natural termination. Are you OK with this path? In other words:
If you do X, what is ... Views: 1214
I need to tell you something. I hope you don’t mind. You see, what I have to tell you might not be something you want to know. But here goes, “You are not always right.” This is my polite way of telling you that sometimes you are wrong.
It’s OK. Believe it or not, we all are wrong about ... Views: 1206
So much of your life is a negotiation. At home you negotiate your children's bed times, what time dinner will be ready, whose family you visit for the holidays and many other items. At work you negotiate difficult deadlines, impossible budgets and over-allocated resources (including your own ... Views: 1203
You know that interrupting someone when they are speaking is really rude. If you have children you have probably worked very hard to teach them to say “Excuse me”, before they break into conversations. What about interrupting you? I wish you would.
Be honest, every once in a while you have a ... Views: 1198
“The thing I have learned at IBM is that culture is everything.”
Louis V. Gerstner, Jr. former CEO IBM
Too often I have worked with people who have joined a new organization only to crash and burn. Too often a complete and total disregard for organizational culture has played a part in this ... Views: 1194
Here is a New Year’s resolution you almost never hear:
“This year I vow to keep everything the same, I am going to weigh the same, exercise the same, talk to all of the same people and be exactly the same.”
New Year’s resolutions are about change and sometimes change is difficult. Let’s ... Views: 1190
EQ is the acronym for Emotional Intelligence. So not only do you and I have an IQ (Intelligence Quotient), we also have emotional intelligence. Emotional Intelligence is not about traditional intelligence. It is about our ability to handle ourselves and others. It is all about our ability to get ... Views: 1183
“Years ago, I tried to top everybody, but I don't anymore, I realized it was killing conversation. When you're always trying for a topper you aren't really listening. It ruins communication. “ Groucho Marx
“I already know that.” Now there is a phrase that does not encourage conversation. In ... Views: 1125
“Jason, did you know we were waiting for you in the conference room down the hall?”
Jason looked up from his desk and then at the clock and realized that yes he did know. Somehow he just forgot. He spent most of yesterday afternoon preparing for this budget meeting. He felt really odd about ... Views: 1121
Communication is a skill that you can learn. It's like riding a bicycle or typing. If you're willing to work at it, you can rapidly improve the quality of every part of your life. - Brian Tracy
You have probably either heard me say (or read an article where I have reminded you) that you ... Views: 1117
It’s that time again, peace on earth and good will to all. Or at least it would be if you were not worried about those darned office parties. What are they anyway? Are they work or are they parties? Here are some tips to help you navigate the maze of professional pitfalls that lurk behind that ... Views: 1105
Each day you bring strengths and weaknesses to work. You walk into the room (virtual or otherwise) with what makes you unique. Or as the saying goes, wherever you go, there you are. That is a good thing. It is all of the elements that make you, well you; that differentiate you from others. You ... Views: 1100
“Tom I really think that when there is a technical decision to be made, it makes perfects sense for you to delegate the decision to Simon. After all he is our technical lead.” Marilyn chimed in, “I agree with Jacob. I think the trick is that you need to make it clear that you trust Simon to make ... Views: 1094
Have you ever looked at someone and thought, “I have no clue what this person is talking about.” Maybe you even have specifically thought, “Where is this person coming from?” You were not questioning their place of origin. What you were questioning was their perspective.
If you occasionally ... Views: 1082
Tom was not surprised when Jacob and Marilyn asked for a private meeting with him. He had a hunch that some of the team was displeased with him. He thought of Jacob and Marilyn as ‘unofficial’ team leaders. They seemed to be the two people who his team members looked to for professional ... Views: 1080
This just in, you report to a human being!
Whether or not she lets you see her human side or not, she has pressures, stresses, fears, and insecurities just like you do. So don’t think for a minute that just because someone has a director or a vice-president in their title that they have no ... Views: 1062
“But communication is two-sided - vital and profound communication makes demands also on those who are to receive it... demands in the sense of concentration, of genuine effort to receive what is being communicated.”
Roger Sessions
What a great reminder that there is a sender and a receiver ... Views: 1050
"As long as you keep a person down, some part of you has to be down there to hold him down, so it means you cannot soar as you otherwise might." Marian Anderson
This is so obvious when you think about it from a physical perspective. If you were physically holding someone down, unless you have ... Views: 990
It’s the end of a long day. You started the day early in order to meet a deadline and you ended the day late to meet that same deadline. The good news is that you reached your goal. The bad news is that traffic on the way home was miserable. When you arrive home you can’t wait to sit on the ... Views: 890
Jeanette and Rusty left work early to compare notes. Both of them worked for the same director and both of them were unhappy with their performance reviews. Jeanette had tried to discreetly ask her peers about their performance reviews, but Rusty seemed to be the only other manager who was ... Views: 869
Jane had a tough decision to make. She had two strong candidates for her former Director of Software Development position. Newly promoted to CIO (Chief Information Officer) Jane needed to backfill her old position quickly. This was the first decision she would make in her new role, so selecting ... Views: 799
The scene below depicts Jane and her behavior while in a bad mood. In this potential scenario Jane is being really hateful:
“Do you think you could stop surfing the web long enough to get me a latte? I would hate to think your horoscope for the day includes bad customer service.” For some ... Views: 772
Mary Carol arrived at the hospital too late, Lydia had just died. Mary Carol and her co-workers all knew that Lydia was dying. Lydia had been fighting cancer for several months and unfortunately she did not respond to the treatment. Mary Carol was coming to say goodbye. She said her good byes ... Views: 705
Scene One:
“Do you think you could stop surfing the web long enough to get me a latte? I would hate to think your horoscope for the day includes bad customer service.” For some reason, snapping at the coffee house barista made Jane feel just a bit better. Jane slammed some money on the ... Views: 666