Scene One:

“Do you think you could stop surfing the web long enough to get me a latte? I would hate to think your horoscope for the day includes bad customer service.” For some reason, snapping at the coffee house barista made Jane feel just a bit better. Jane slammed some money on the counter and waited for her coffee. When it was ready she picked it up and marched out of the coffee house, letting the door close in the face of the person walking out behind her.

Wow, Jane really seems to be in a bad mood. And it would appear that she really doesn’t care who else experiences her mood.

OK, let’s try another version of the scene with Jane and the coffee house.

Scene One Take Two:

Jane took a deep breath as she opened the door to the coffee house. She knew that she was tired and really on edge. Jane also knew that when she was tired she had a tendency to be impatient and say things she would later regret. With this thought in mind, Jane approached the counter, smiled and said, “Excuse me; I would like to order a latte please.”

Now, that is Jane being self-aware.

Self-Awareness is one of the five components of Emotional Intelligence. Emotional Intelligence or EQ is not about traditional intelligence. It is about our ability to handle ourselves and others. It is all about our ability to get along with others and build relationships. A person who is self-aware understands their own moods and emotions and also how those moods and emotions may impact others.

When you are self-aware, you can also begin to regulate your behavior. And that is what we will talk about in our next article on EQ, self-regulation.

Author's Bio: 

In her more than 18 years in Corporate America which included roles in Fortune 500 management, Margaret Meloni observed how individuals who learned to cope with conflict succeeded and recognized their full potential, while others became road blocked.

Margaret developed a passionate belief that it takes courage and skill to be human at work and that all individuals have a responsibility to treat each other with dignity, respect and compassion.

Motivated by her beliefs and the desire to make a difference in the lives of others, Margaret acted on her vision by founding Meloni Coaching Solutions, Inc. Her vision is to create a group of successful individuals who are at peace with their authentic selves; a group of people who help and support others; a group who bring humanity to the office and thrive because of it. Margaret sees a world where achieving peace and achieving success go hand-in-hand.

Margaret’s students and clients often find that what she really brings them is freedom to bring their authentic selves to the office. As a former Information Technology Executive, Margaret always knew her preference was for the people behind the technology. Now Margaret brings those beliefs to individuals from many professional backgrounds. The common thread across her client base is the desire to experience peace at work and the recognition that peace is not absence of conflict, peace is the ability to cope with conflict. For these people, Margaret Meloni is truly ‘A Path to Peace’. ™

You can learn more about Margaret and her courses, programs, and products at: MargaretMeloni.com