Did you blink? Here it is again, another holiday season! Do you love this time of year or do you dread it? Perhaps your feelings are a bit mixed. Your holiday experience can be really upsetting, tiring and stressful OR your holiday season can truly be one of peace and joy. The choice is up to ... Views: 2234
Mary Carol had a difficult decision to make. Her team had an important and risky system upgrade to complete. The upgrade definitely needed to occur over a weekend. The schedule was tight and many of the team members felt that the upgrade should occur over an upcoming holiday weekend. This would ... Views: 1669
All of a sudden Sam had that ‘I think I forgot something feeling’, the feeling that makes some of us feel just a little bit sick to our stomachs or perhaps brings on a cold sweat. Then he realized what it was, he had completely forgotten to tell his project steering committee about the change ... Views: 1669
Sometimes you find yourself working with someone and no matter how kind and compassionate you try to be, you still think they are a jerk. Maybe they yell all the time or they are condescending or a back stabber. It might be tempting to yell at them more loudly than they yelled at you or to ... Views: 1467
Over lunch, Jacob and Marilyn discussed some of the frustrations they were experiencing on one of their current projects. Jacob was a business analyst on the project and Marilyn was the subject matter expert. Jacob turned to Marilyn and said to her, “If you could say just one thing to Tom our ... Views: 1399
Maybe you've mastered conflict resolution and you like to help others. Maybe you are the one that others come to for help when they have a conflict or you work in an environment where conflict occurs regularly. But somehow you find yourself stepping in and helping to resolve the conflicts around ... Views: 1379
The time has come. You have a conflict and it cannot and must not be avoided. Not everyone agrees on the solution and arriving at an approach that moves you and the team forward is absolutely necessary. Now what?
This really does not need to be a big deal. But you do want to set the stage for ... Views: 1384
“Oh no, here we go again” thought Joe as his Quality Assurance Analyst Heidi approached him with his memo, complete with typos circled in red ink. He was not really annoyed by Heidi, she was just doing what she does; he mainly felt embarrassed. After all as the leader shouldn’t all of his work ... Views: 1555
No, we cannot all get along all of the time. It is unrealistic to think that all team members will absolutely agree with you or with each other all of the time. If every time you are together, there is never any disagreement, look out - you have problems. Sure, maybe the first time you meet you ... Views: 1753
Last year there was an unfortunate incident at a military base in the United States. I am talking about Fort Hood. An individual started shooting people. Within hearing range of the shooting a graduation ceremony was taking place. Attending the graduation were medics and other trained personnel. ... Views: 1420
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***New Ideas - by Margaret Meloni, the Official Guide to Conflict Resolution
“There is no squabbling so violent as that between people who accepted an idea yesterday and those who will accept the same idea tomorrow… “ CHRISTOPHER MORLEY
Wow now isn’t that the truth? Here is another excellent opportunity to sharpen your conflict resolution skills.
Some of you ... Views: 1630
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***Pick Up the Sword? - by Margaret Meloni, the Official Guide to Conflict Resolution
That’s it YOU have had it. You are tired of dealing with that person. THEY are always doing things on purpose to make you look bad. THEY are always doing things on purpose to get on YOUR nerves. Well it is time to do something, so YOU are going on the attack. Going on the attack can mean ... Views: 1532
One of the more common definitions of conflict is that it is a clash between two (or more) opposing groups or that it is a power struggle or a battle between opposing forces.
When you think of conflict, you may think of it as a negative (think power struggle or battle) or you may think that ... Views: 1257
“Go ahead and tell me the steps you will take to complete this assignment.”
This is the question that none of my early supervisors ever asked me on the job. And boy was I relieved that they never asked this question. Why? Because I had no clue! When I was new on the job I was afraid to ask ... Views: 1469
You have worked side-by-side with your team for quite some time and the good news is that it has been truly enjoyable. You get along, you work hard together and you laugh hard together. Lucky you, this might even be an example of a high performing team. You assumed it was because you had so much ... Views: 1246
You have observed a conflict between some of your team members and you realize you are the right person to help them reach a resolution. How do you KNOW this? You have carefully considered the situation, perhaps using “Can You SHOULD You Help Resolve the Conflicts Around You?” as your ... Views: 1463
Question, what is the resource that you cannot acquire more of?
Do you think it is money? Do you think it is a specific type of skilled labor or a certain type of raw material? NO! Although you or your company might be feeling financially challenged you can find ways to earn money, you can ... Views: 1256
Jeanette and Rusty left work early to compare notes. Both of them worked for the same director and both of them were unhappy with their performance reviews. Jeanette had tried to discreetly ask her peers about their performance reviews, but Rusty seemed to be the only other manager who was ... Views: 856
It’s the end of a long day. You started the day early in order to meet a deadline and you ended the day late to meet that same deadline. The good news is that you reached your goal. The bad news is that traffic on the way home was miserable. When you arrive home you can’t wait to sit on the ... Views: 879
Mary Carol arrived at the hospital too late, Lydia had just died. Mary Carol and her co-workers all knew that Lydia was dying. Lydia had been fighting cancer for several months and unfortunately she did not respond to the treatment. Mary Carol was coming to say goodbye. She said her good byes ... Views: 699
“Years ago, I tried to top everybody, but I don't anymore, I realized it was killing conversation. When you're always trying for a topper you aren't really listening. It ruins communication. “ Groucho Marx
“I already know that.” Now there is a phrase that does not encourage conversation. In ... Views: 1112
EQ is the acronym for Emotional Intelligence. So not only do you and I have an IQ (Intelligence Quotient), we also have emotional intelligence. Emotional Intelligence is not about traditional intelligence. It is about our ability to handle ourselves and others. It is all about our ability to get ... Views: 1163
“I am too busy doing the work to worry about all that people stuff”, said one of my students. “I am busy managing the project and updating the schedule and budget and making sure people don’t miss their deadlines, you know – doing the real work”, he continued.
I wish I could tell you this was ... Views: 1433
Sometimes conflict cannot be avoided and that is not a bad thing. When you and your team or you and a colleague resolve a conflict together, you build a better working relationship. When I say to you, ‘Don’t give in without a fight’; I don’t mean go have an ugly nasty altercation. I mean don’t ... Views: 2230
I remember it like it was yesterday. I still remember this supervisor looking at me and yelling, “WHAT DO YOU MEAN YOU WOULD NOT CHOOSE THE MINISTER?”
Ok, Ok – this is a pretty old memory (from the late 1980’s), so it could be that I don’t have the details quite right. Maybe she did not really ... Views: 1354
Recently we have discussed steps to take to when you decide to step in and step up to conflict resolution. In ‘You Decide to Resolve a Conflict’ Part I and Part II one of the underlying assumptions was that you had time to plan your actions and the steps you would take to resolve the ... Views: 2311
“To observe people in conflict is a necessary part of a child's education. It helps him to understand and accept his own occasional hostilities and to realize that differing opinions need not imply an absence of love.” … Milton R Sapirstein
When children can see others disagree and disagree ... Views: 1438
In You Decide to Resolve a Conflict, Now What? (http://blog.melonicoaching.com/?p=818) we discussed some steps to take when you decide to step in and help resolve a conflict. These steps were designed to help you when you know in advance that you will be facilitating resolution. Today we are ... Views: 1209
“Pick battles big enough to matter, small enough to win. “
Jonathan Kozol: On Being a Teacher, 1981
Truthfully I do not know if I completely agree with the above quote,
I bring it to you anyway because part of me thinks, ‘well this makes sense, I want to pick battles I can win’; but part ... Views: 2400
The women next to me in line said to her friend, "I am so tired of people telling me what I should do. I just want to yell, STOP SHOULDING ON ME!"
I could not help but smile a bit. Not at her annoyance and frustration, but at the phrase, 'stop shoulding on me.' I thought, "What a great ... Views: 1958
If you follow sports you have noticed that top athletes do not always perform consistently. A world class runner may break a world record in one competition and then not even place in the same event one week later. A champion weight lifter might break a record and then be unable to lift that ... Views: 1772
"There are three ways of dealing with difference: domination, compromise, and integration. By domination only one side gets what it wants; by compromise neither side gets what it wants; by integration we find a way by which both sides may get what they wish..."
Mary Parker Follett
The ... Views: 1611
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***Conflict and You - by Margaret Meloni, the Official Guide to Conflict Resolution
Do you and the people you work with share the exact same beliefs, perspectives, priorities and goals? Probably not. Hmmm, I guess that means you are going to experience conflict. Conflict is a condition in which people’s concerns appear to be incompatible. In fact since you and your co-workers ... Views: 1799
Most of the times you do not want conflict to go unaddressed. It is your job as a leader to ensure that your team engages in healthy and productive conflict and to make sure that conflict is not ignored. After all desperately hoping that an issue will just go away is a great way to turn a small ... Views: 3246
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***It's Not Personal - by Margaret Meloni, the Official Guide to Conflict Resolution
Sally looked at Mary Carol and said, "Wow how did you do that? How did you just brush it off, I mean Jim just got in your face and told you that he hates working with you. And you are just as calm and collected as ever." Mary Carol looked at Sally and said, "Well I am really not taking it ... Views: 1366
One of the more common definitions of conflict is that it is a clash between two (or more) opposing groups or that it is a power struggle or a battle between opposing forces.
When you think of conflict, you may think of it as a negative (think power struggle or battle) or you may think that ... Views: 1659
Your Emotional Intelligence can help make or break you. After all your Emotional Intelligence or EQ is your ability to handle yourself and others. It is all about your ability to get along with others and build relationships. In today’s world it is not enough to be good at the technical aspects ... Views: 1985
“Sticks and stones may break my bones but words can never hurt me.”
Do any of you remember that charming little childhood chant? It was meant to ward off the cruel verbal taunts we received from other children. Sometimes kids can be very harsh with their teasing. Sometimes adults can be very ... Views: 3349
For many of us becoming comfortable with conflict is part of our continued personal development. Here are three tips for you to work with as you continue to make peace with conflict.
1) Take time to learn and understand the various conflict resolution modes. What are the conflict resolution ... Views: 1579
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***Changing Your Mind - by Margaret Meloni, the Official Guide to Conflict Resolution
“Faced with the choice between changing one's mind and proving that there is no need to do so, almost everyone gets busy on the proof.”
- John Kenneth Galbraith
Have you ever watched someone put enormous time and energy into proving why they were right? I am talking about the kind of person ... Views: 1392
“Pick battles big enough to matter, small enough to win. “
Jonathan Kozol: On Being a Teacher, 1981
Truthfully I do not know if I completely agree with the above quote,
I bring it to you anyway because part of me thinks, ‘well this makes sense, I want to pick battles I can win’; but part ... Views: 1353
In one of the first classes I taught, I had a student who was always scowling at me. It would have been really hard to miss that scowl. He sat in the front row and it was a small class in a small room.
He was friendly enough when he entered the class room and when he left for the evening. ... Views: 1380
“Margaret, you share with us these great tips for treating people with compassion. You make sense when you remind us that other people’s behavior is about them. But how are we supposed to really do this in the real world? Especially when someone is right in my face and I just want to yell at ... Views: 1318
The act of compassion begins with full attention, just as rapport does. You have to really see the person. If you see the person, then naturally, empathy arises. If you tune into the other person, you feel with them. If empathy arises and if that person is in dire need, then empathic concern can ... Views: 1387
My husband turned to me and said, "Everyone here is so nice and so relaxed and so happy". I thought about it for a minute and replied, "Well if you can't be happy here, where can YOU be happy?"
The HERE in "Well if you can't be happy here..." was one of the most beautiful tropical islands in ... Views: 1524
Most of you are your own worst critic. So when you make a mistake you are much harder on yourself than you would be on anyone else. It is completely normal to be disappointed with yourself, but the longer you beat yourself up the longer it takes for you to regain your confidence.
If you ... Views: 1473
When you are facing a difficult decision sometimes the best thing to do is to sit back and analyze the potential outcomes from your decision. What path will each outcome create for you? Trace that path to its natural termination. Are you OK with this path? In other words:
If you do X, what is ... Views: 1199
Here is a New Year’s resolution you almost never hear:
“This year I vow to keep everything the same, I am going to weigh the same, exercise the same, talk to all of the same people and be exactly the same.”
New Year’s resolutions are about change and sometimes change is difficult. Let’s ... Views: 1171
Mary Carol read the email from Tisha and was really annoyed. She had just met with Tisha yesterday and everything seemed fine. Now here was this really harsh email. It made no sense.
The most puzzling thing was that working with Tisha was like working with two different personalities all ... Views: 1239
Scene One:
“Do you think you could stop surfing the web long enough to get me a latte? I would hate to think your horoscope for the day includes bad customer service.” For some reason, snapping at the coffee house barista made Jane feel just a bit better. Jane slammed some money on the ... Views: 659