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Customer Service Articles
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- What is the difference between good and great customer service? - by Submitted on Jun 26, 2019 from Dipayan SharmaThe common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences. However, that is a mistake. Splashy, news-worthy, ‘wow moments’ are usually ...
Views: 516(1 vote) - What is the most effective way of meeting customer needs? - by Submitted on Dec 11, 2018 from Dipayan SharmaWhen it comes to customer service relationships, the most effective way of meeting customer needs is by providing a faster and seamless service interaction through automation. A happy, satisfied customer is the goal of every business. Phykon can assist you in raising your customer experience ...
Views: 325(1 vote) - What is Title Re-establishment Survey and Why It is Important - by Submitted on Jul 31, 2020 from Jaclyn TengFor any land development, the survey is a critical phase that gives you detailed information about your property. With a title re-establishment survey, you can get: • Property Boundaries as per your Title Certificate • Any encroachments • Possible limitations imposed on your ...
Views: 567(1 vote) - What Kayak You Should Look To Buy? - by Submitted on Nov 04, 2017 from Jaclyn TengKayak has been in use since a long time and has been introduced to the world by tribes like Inuit that lived around water bodies. They found a way to carve their kayaks from wood and cover them with animal skin to waterproof it. There are still many tribes around the world that uses kayaks for ...
Views: 532(1 vote) - What should be your goals for improving customer experience? - by Submitted on Jun 19, 2019 from Dipayan SharmaAll the interactions that a customer makes with a business, from discovering the brand to getting to know the brand to purchase and service, forms customer experience. It is developed over multiple touch points. Delivering excellent customer service is a top goal in the customer experience ...
Views: 339(1 vote) - What Should I Be Doing For Plumbing Maintenance? - by Submitted on Feb 02, 2019 from Jaclyn TengLike many parts of your home, it’s important to perform maintenance on it on a regular basis to ensure it stays running well and large problems don’t occur. Although problems will always come up, it’s inevitable, if you stay on top of the repairs they will be a lot less likely to take place. ...
Views: 466(1 vote) - What should you seek in international moving company? - by Submitted on Oct 16, 2017 from Kalyna KapurAre you going back to America from Japan? There are a number of big qualities that you should recognize in any international moving company in Japan before you consider filling out a contract. Here are some of the top qualities you should see an international movers Japan to America before ...
Views: 696(1 vote) - What strategies do you use for good customer service? - by Submitted on Jul 26, 2019 from Dipayan SharmaBusinesses need to employ various strategies to extend good customer service. Inbound call centre services or call centre outsourcing services revolve around customer queries and complaints. In Inbound call centre to stay ahead of the competition you need to be present on various channels to ...
Views: 337(1 vote) - What You Should Look For In A Company For Your International Shipping Needs? - by Submitted on Apr 11, 2019 from Kalyna KapurThere are number of factors which one must consider before finalizing an international cargo shipping company. Primarily, one must take into account that the international cargo shipping business you are choosing offers excellent communication and customer service. One must take out enough ...
Views: 379(1 vote) - What's the difference between a call center and customer service? - by Submitted on Sep 03, 2019 from Dipayan SharmaAt a call centre, agents handle inbound call centre services or outbound call centre services, or sometimes, a blend of the two — through phone calls. Call centres are equipped to handle a large volume of calls — incoming and outgoing. Call centres largely handle sales, customer service and ...
Views: 381(1 vote) - When to repair and when to buy a new Air Conditioner - Tips From Experts - by Submitted on Aug 29, 2018 from Furqan ArshadIt happens, your air conditioner breaks down or doesn’t cool properly. At this point you have two choices, repair or replace your air conditioner. Sometimes this choice is a no brainer, if the condition of your AC is such that repair vs replacement is of a comparable cost. The next thing to ...
Views: 921(1 vote) - Who Makes Installing the boat cabin heaters easy as ever? - by Submitted on Sep 12, 2018 from Kalyna KapurNothing feels cozier than being on board your boat on a cold winter night with the heater going. Whether you live aboard or just cruise on the weekends, marine heaters give the freedom to cruise year-round. There are plenty of varieties of boat heaters available in the market including the ...
Views: 500(1 vote) - Why a potential customer care service is really important for the business? - by Submitted on Oct 18, 2018 from Kalyna KapurCustomers are considered as a building block for an organization and an efficient customer support or service is the mortar that binds them together. The businesses or start-ups which are obsessed at collecting bricks, certainly forgets that it is impossible to create a sustainable structure ...
Views: 357(1 vote) - Why Apple is best when it comes to providing customer service? - by Submitted on Oct 26, 2018 from Jaclyn TengEmpathy, focus and impute are considered as three main pillars of Apple’s business, product, and marketing philosophy. Today, Apple has well-established business in the market and is gradually increasing its share; it is well-known among the audience and needs no introduction in the market. ...
Views: 372(1 vote) - Why are customer satisfaction surveys conducted? - by Submitted on Nov 05, 2019 from Dipayan SharmaIt is no secret that happy customers bring more business and buy often. They share their positive experiences, and influence friends and family too. This is why customer satisfaction (often referred to as CSAT) is an important metric for businesses. Why you need to measure customer ...
Views: 354(1 vote) - Why do customer support executives ask for feedback after the call? How important is that feedback? - by Submitted on Jul 18, 2019 from Dipayan SharmaMore often than not, customers are forthright about their feedback. Businesses can leverage the power of customer feedback to improve their services and make it more customer-centric. Customers feel appreciated when they are asked for their feedback. They get the feeling that their brand is keen ...
Views: 302(1 vote) - Why do you need inbound call center services? - by Submitted on Mar 29, 2019 from Dipayan SharmaIf you think a call center is a mere extra, you are wrong. If you plan to reserve having it once you cross a milestone or securing a larger budget, you need to rethink your strategy. Having untrained staff scrambling to answer calls, grasping at straws to provide the right responses, and ...
Views: 325(1 vote) - Why do you need to outsource call center services to an outsourcing partner? - by Submitted on Aug 16, 2019 from Dipayan Sharma“High value for a lower cost” — that sums up the answer to this question. Outsourcing services allows you to add more value to your services, for half the cost of doing it in-house. It is not easy to set up an in-house call centre. You need to spend on setting up the facilities, ...
Views: 386(1 vote) - Why is customer service important? - by Submitted on Sep 19, 2019 from Dipayan SharmaCustomer service is an integral part of any business. Every business needs customers to thrive. Customers seek brands that provide good customer service. In fact, studies show that consumers are willing to pay more for better customer service. And for this reason, it is important for brands to ...
Views: 427(1 vote) - Why is friendliness important in customer service? - by Submitted on Sep 17, 2019 from Dipayan SharmaFriendliness is the core component of customer service. No matter how irate the customer is, no matter how difficult the customer is, no matter how aloof the customer is, the customer agent can win them over just with a friendly attitude. Friendliness is not a trainable attitude. Customer ...
Views: 1036(1 vote) - Why is the number of calls per day important for an inbound call centre representative? - by Submitted on Oct 30, 2019 from Dipayan SharmaSuccessful businesses continue to hire inbound call centre Services Company to ensure excellent customer service while staying cost-effective and efficient. Phone support continue to enjoy the upper hand because once you get a service agent on the line, you get immediate help. Agents at call ...
Views: 291(1 vote) - Why Manufacturers/Developers are trying to Empower You - by Submitted on Jun 05, 2012 from michel jackHave you ever though that what are the major key differences between two products from different brands? More or less all computing devices be it desktops, laptops, ultrabooks or any others are based on the same technologies. Products may have the same operating system, same processor type, ...
Views: 742(1 vote) - Why more than three quarters of your customers are leaving you - and what you can do about it! - by Submitted on Oct 03, 2012 from William SimmonsThe BBC posted a study that said as many as 76% of customers who switch loyalties between companies, claim its bad customer service that forces the change. Over three quarters of clients, customers and patients stop doing business because of basic indifference and lack of attention. Let me ...
Views: 995(1 vote) - Why should you hire a professional electrician? - by Submitted on Feb 25, 2021 from Kalyna KapurSo the wiring in your living area needs a little fixing to do? It's time to look for an experienced "professional" electrician for this job. Handling the job to the right person can save you from electricity shocks, fires, and other life-threatening electricity issues. Professional ...
Views: 521(1 vote) - Why should you hire professional domestic cleaning services? - by Submitted on Sep 04, 2018 from Kalyna KapurCleaning is often a tedious task and require a lot of effort to make the premise or space shine like new. It becomes even more tedious when you have to cover a large space. Whether it is your commercial space or residential, both demand thorough routine cleaning and a lot of effort and time. ...
Views: 411(1 vote) - Why You Need Mobile Signal Booster At Office? - by Submitted on Mar 13, 2020 from Kalyna KapurCommunication is the soul of any business and any delay or halt in the communication can cost the business a big chunk of money. If you are into business, you very well know the importance of communication and how a delay for even a minute can cost your business. A business has various mediums ...
Views: 509(1 vote) - Why You Should Use EmailOnDeck For Online Privacy - by Submitted on Sep 12, 2017 from Kalyna KapurAre you tired of spams? We have a great solution for you, temporary email addresses. Disposable email addresses come in handy when you are subscribing to an unknown newsletter. They are usually referred as an anti-spam solution and it is easy to use. Basically, disposable email addresses enable ...
Views: 906(1 vote) - Why Your Business Needs Professional Pest Control - by Submitted on Mar 06, 2018 from Jaclyn TengEver given thought to just how important it is to keep your business free of obnoxious rodent and insects? Regardless of whether you have a store, restaurant or hotel, pest infestation can take a toll on your property, employees and of course, cause your customers to see you in the bad light. ...
Views: 540(1 vote)