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Customer Service Articles
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- What are some essential customer service skills? - by Submitted on Sep 20, 2019 from Dipayan SharmaThink of the most effective and most satisfying interaction you’ve had with a brand, as a customer. What struck you as the most striking quality in that customer service agent? Was it their smile, or gentle tone, or approachability or how they patiently listened to you while you ranted? Or ...
Views: 445(1 vote) - What are some instances of 'Customer is King'? - by Submitted on Jun 28, 2019 from Dipayan SharmaToday, excellent customer service is considered as the brand differentiator. It is not just enough to have a good product or service to sell — you must have stellar customer support to go with it. It will make you stand out from the crowd. How does having good customer service help? Doing ...
Views: 299(1 vote) - What are some tips for providing good customer service? - by Submitted on May 27, 2019 from Dipayan SharmaGood customer service is a no.1 priority for businesses today. It builds brand loyalty and increases customer satisfaction. Building loyalty is important to retain existing customers and to attract new ones. The quality of the product or service that a brand is offering is definitely a ...
Views: 323(1 vote) - What are some ways technology will affect the future of customer service? - by Submitted on May 13, 2019 from Dipayan SharmaTechnology helps to improve customer service. Businesses that are more responsive to customer communications will have a better competitive advantage. This is why it is vital to understand how technology will help empower customer service and make business processes more efficient. How ...
Views: 321(1 vote) - What are Specific Roof Replacement Services? - by Submitted on Apr 04, 2019 from Jaclyn TengHave you ever truly thought about how important your roof is? Many people will sit back and think about it. They will think about how important their roof is and realize they should not let those marks they are noticing or sounds they are noticing fall through. They are noticing how important ...
Views: 657(1 vote) - What are the advantages of outsourcing call center services to India? - by Submitted on Sep 23, 2019 from Dipayan SharmaBusinesses around the globe have been increasingly outsourcing their non-core activities to professionals, to focus on growing their business. They have been turning to call centre outsourcing services and inbound call centre services providers for better customer support that’s cost-effective, ...
Views: 336(1 vote) - What are the best ways to attract new customers? - by Submitted on Aug 19, 2019 from Dipayan SharmaCustomers want service that is fast, accurate and efficient. Everyone wants excellent after-sales support. And round-the-clock, omnipresent service is a necessity. The spotlight is on customer service. Today, good customer service is as important as price and quality of a product. Maybe, even ...
Views: 375(1 vote) - What are the best ways to engage with your customers for the long term? - by Submitted on Oct 28, 2019 from Dipayan SharmaHere are some ways in which you can engage with your customers for the long term: Outsourcing: Businesses increasingly use outsourced services as part of a good customer service strategy. It helps you develop long-term and healthy customer relationships. You can provide excellent customer ...
Views: 443(1 vote) - What are the best ways to sharpen offline customer engagement strategy? - by Submitted on Jul 25, 2019 from Dipayan SharmaIt is important to build customer loyalty towards the brand and to build this loyalty, you need to review the various touch points that influence the customer. Once a customer purchases from you, you need to extend excellent customer support to retain them. One of your offline touch points in ...
Views: 321(1 vote) - What are the better ways to engage customers? - by Submitted on Jul 12, 2019 from Dipayan SharmaEvery business today aims to provide excellent customer services in a bid to keep their valuable customers happy. But a deep connection needs to be forged between brands and their customers. They need to engage their customers. By providing a superior experience to their customers, business can ...
Views: 292(1 vote) - What are the guidelines for good customer service? - by Submitted on Apr 22, 2019 from Dipayan SharmaWhile there are no definitive manuals that can guide you to deliver good customer service, certain basic tactics can guide you along. The goal of every business should be to keep their existing customers happy and rope in new customers. The following tips will help you provide excellent ...
Views: 458(1 vote) - What are the objectives of customer satisfaction? - by Submitted on Aug 06, 2019 from Dipayan SharmaCustomer satisfaction is a top indicator of customer loyalty and it increases chances for repeat sales. It not only brings down customer churn, it boosts positive word-of-mouth promotion. When you provide good customer service, customer satisfaction rises. When your customers are satisfied, ...
Views: 350(1 vote) - What are the parameters required for world class customer support? - by Submitted on Jun 18, 2019 from Dipayan SharmaWorld-class customer support is all about providing good customer service. And it isn’t something that can be described through a single aspect. Good customer service, or even, excellent customer service, means different things to different people. In general, most customers want service ...
Views: 277(1 vote) - What are the recent technology trends for call centers? - by Submitted on Sep 06, 2019 from Dipayan SharmaGone are the days when agents at the inbound call centre services companies or call centre outsourcing services companies waded through technology glitches at the call centre services. Once upon a time, agents used to read out from stilted scripts and toggle between systems trying to cull out ...
Views: 385(1 vote) - What are your best stories of customer service done right? - by Submitted on Jul 11, 2019 from Dipayan SharmaYou probably have in mind a company that stood out with its customer service by suggesting just a small add-on or upgrade instead of selling an entirely new product to you. Or are you, perhaps, reminded of that time when a company took you up on that feedback you provided and actually ...
Views: 292(1 vote) - What does "customer service experience" mean? - by Submitted on Jun 13, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 401(1 vote) - What does customer satisfaction mean to you? - by Submitted on May 31, 2019 from Dipayan SharmaCustomer satisfaction is a main focus of marketing teams. Today building loyalty is important to retain existing customers and to attract new ones. The quality of the product or service that a brand is offering is definitely a criterion. However, studies show that customers tend to choose brands ...
Views: 328(1 vote) - What does the term customer service mean to you? - by Submitted on Oct 21, 2019 from Dipayan SharmaTo understand what good customer service means to each business, it is important to understand what its goals are. Customer service usually means providing timely, accurate, attentive service to meet customer expectations. When you extend excellent customer service, you go above and beyond. ...
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