What better context both to form new business contacts and to develop existing connections than at a business cocktail party, which has a more casual and relaxed vibe than the office – but still maintains a professional overtone? Business cocktail parties are a great opportunity to break out of ... Views: 4540
Are cell phones appropriate at the dinner table? For many, the answer is an obvious “no.” Not only answering a call or viewing a text at a meal, but also placing the phone on the table or refusing to turn it on silent are considered rude gestures while dining. Yet for a younger generation ... Views: 1730
The pencil skirt and matching blazer, the pantsuit, the crisp cotton blouse: if you are a working professional, most likely you have become accustomed to dressing for business from 9 to 5 every day and have the wardrobe to prove it. But what about those occasions which merit something more than ... Views: 2092
We send and receive dozens of work-related emails every day. Messages – often ones that are internal communications – crowd our inboxes and our time. But how many of those incoming emails are truly necessary and important? When does the amount of spent reading and responding to colleagues’ ... Views: 1493
Your company’s online presence is multifunctional: it can serve as a first impression for new or prospective clients; in addition, it keeps your existing partners, clients, shareholders, and any other relevant contacts connected to your business and updated on your current work. And if you want ... Views: 955
Other than quick morning greetings or lunchtime conversations, how do you connect with your employees or colleagues on a personal level? A few days throughout the year dedicated to team-building activities or corporate outings provide an excellent context for developing relationships within your ... Views: 1212
Looking to sharpen your professional image? Working one-on-one with an image consultant is a great way to boost your style and skills. An image consultant can coach you on your attire, professional demeanour, grooming and makeup, verbal skills, and body language. You can also hire a consultant ... Views: 1054
In any office, it is important to be respectful of others’ workspaces, as well as mindful of the presentation of your own. When your office layout is composed of cubicles or is an open environment, considerations of space and conduct are doubly important. As a component of the shared office, all ... Views: 2994
How do you build strong relationships with your clients? For many, networking with clients outside the office is as important as the work done during business hours. This often takes the form of extensive dinners or late nights of eating and drinking. However, as we head into the New Year after ... Views: 1389
Happy holidays! It’s time for most businesses to close down in observance of Christmas and the New Year. But when we’re constantly caught up in the fast pace of the office, it can be hard to stop working entirely and to enjoy the time off. A few extra days without constant meetings and incoming ... Views: 1090
Are you vacationing this Christmas on a sunny beach or in a faraway romantic city? Or will the New Year bring business travels to out-of-town meetings or conferences? Wherever your travels take you, most likely you will choose to stay in a hotel as your accommodation. There’s nothing new about a ... Views: 1050
A captivating new phenomenon in business communication recently has emerged: office-wide social networking sites. Reading an article in The Globe and Mail last week detailing the pros and cons of this rapidly growing form of internal communication, I was struck by the possibilities for valuable ... Views: 1076
Long plane rides lend plenty of time for reflection. On an 8-hour flight home from vacation this summer, I started thinking about how handy my business trip to-do list is, even for casual summer holidays like this one. Sometimes international travellers will head to the airport without thinking ... Views: 947
It’s that time of year again: crisp, bright mornings; fall foliage in a stunning palette of gold, red, and orange; the freshest picks of the fall harvest. Autumn has so much to offer – yet here in Toronto, I already felt the first pangs of longing for the recent summer when the weather turned ... Views: 1602
Leadership is a skill that is not reserved solely for managers, directors, VPs, or anyone else who is the head of a department or a company. It is a crucial quality that any valuable employee should demonstrate in some form or another in the workplace. The term “leadership” can encompass a wide ... Views: 1079
The job search can be daunting, whether you have just entered the market for the first time or you are seeking a change after years of employment. Finding a new job requires not only persistence and determination, but also a sound set of tools, including your resume, cover letter, interview ... Views: 1047
The job search can be daunting, whether you have just entered the market for the first time or you are seeking a change after years of employment. Finding a new job requires not only persistence and determination, but also a sound set of tools, including your resume, cover letter, interview ... Views: 1147
Last month, a series of conversations recorded in 1964 between Jacqueline Kennedy and Arthur Schlesinger Jr., a former Kennedy aide, was published into the latest book on the legendary first lady – and one of my favourite 20th-century style icons – titled Jacqueline Kennedy: Historic ... Views: 2141
Last week I reviewed Narinder K. Mehta’s recent publication, Five Steps to Your Next Job, a valuable resource for anyone on the job hunt. In my previous post, I featured the book’s insight on the latest trends in the contemporary job market, notably building your resume and making professional ... Views: 1194
Let the festivities begin! It’s time to celebrate the season at the office holiday party. Where are you headed – to an after-work cocktail, to a semi-formal party or dinner, or to a full-out formal gala? And, have you decided what you’re going to wear? Planning your office Christmas party attire ... Views: 2121
Consider your usual written correspondences: most likely you write and receive dozens of emails every day, and text messages fly in and out of your cell phone. Concise and rapid messages are ideal on busy workdays when there are plenty of proposals, meetings, and follow-ups to fill up your ... Views: 1730
It’s December 23rd, and all you want is to be home with your family in time for Christmas. Instead, you are stuck in an airport with thousands of other stranded travelers. Weather delays, crowded airports and planes, the potential of missing Christmas altogether – there are many reasons why ... Views: 979
A well-rounded selection of business attire is essential for any professional. Yet I would add that the right set of business accessories is equally as important in developing a polished image for the workplace. Professional accoutrements combine form and function to give the impression of a ... Views: 1430
Biina Feldman joined our team this year and we are thrilled to be working with her. Bina just wrote a fabulous article on How To Give Presentations which I am certain you will find great golden nuggets in. Enjoy and thank you Bina!
Children in grade school are giving presentations. High ... Views: 1615
The expression “attention to detail” has become something of a cliché on most job descriptions. What job doesn’t require attention to detail? But recently, I witnessed first hand, a group of professionals whose entire workload is attention to detail. My mission was to provide training for Event ... Views: 1674
Before the Statute of Limitations runs out on making resolutions, I have a suggestion. Not a casual, easily cast aside resolution like signing up for spin class or cutting back on caffeine, but a biggie and one that calls for commitment. Executive presence is the core of my suggestion and in ... Views: 2354
I’ve belonged to numerous gyms and health clubs over the years and it never fails to amaze me that every “resolutionist” in town signs up for membership at MY gym in January. This year was no different. I showed up at my usual time and voilà — all the machines were in overdrive with bodies ... Views: 1338
Almost exactly to the day, fifteen years ago, I established a special ritual. It was January 1, 1996 and as I prepared to actually write down my goals for the year, it never occurred to me that this exercise would become a fulfilling rite that motivates me to dream big and better. From ... Views: 1824
My invitation arrived unannounced. Just as I was rushing out to a meeting, an email came in from my client, Royal Caribbean Cruise Line (RCCL). I started reading and right at the end of the message, there it was: “I want you to know how much I value your partnership … I’d like to invite you and ... Views: 1682
No, I am not a clothing snob. Just because I nix flip-flops in the office and cargo shorts for Dress-down Fridays does not mean my idea of sartorial splendour begins and ends with Savile Row.
I will admit to a soft spot for black tie, a fondness for three-piece suits and a liking for tweed ... Views: 3643
When I established my Executive Presence Training Program, body language was an important building block. Still is, when you consider that our strongest impressions are conveyed visually. The subtleties or nuances of even minimal body movements and gestures provide important signals. Body ... Views: 1386
When it comes to air travel, anything more than a carry-on is counter productive. It’s not just the lost-luggage-factor that has most women wheeling, not carrying, a single bag onboard. The hassle, the time lost, and often our travel partners, with little or no patience for hanging around ... Views: 2011
Rebranding implies excitement. With Supermodel Linda Evangelista as the new face of retailer Talbots, excitement is an understatement. I say this because, to paraphrase garment industry jargon, Talbots delivers the goods. Behind every signature red door, there’s a savvy mix of merchandise. It’s ... Views: 2887
Creating the right image is a powerful tool for success. This is as true for corporations as it is for individuals. Over the last few months, I’ve been fascinated to watch as traditional retailer Talbots re-branded itself from a chain for conservative, some would say stodgy, sixty-somethings to ... Views: 1235
In fitting rooms across the planet, “Does it make me look fat?” — is without a doubt the pivotal issue that makes or breaks a clothing sale. Ultimately, it’s a rhetorical question because the woman doing the trying-on will make the call herself. If she has even the slightest uncertainty that the ... Views: 1872
I am a real advocate of looking up the ladder to role models, for cues and guidelines, so I was truly exasperated to hear the following story:
A young colleague of mine, let’s call her Mandy, returned from a recent meeting so agitated, not even an iced cappuccino (with whipped cream!) would ... Views: 1385
In my book, eavesdropping is snooping. It may be accepted behaviour in spy novels and British mystery programs but unless your name is Inspector Poirot, eavesdropping is a no-no.
Last week, I admit, I had an Inspector Poirot moment. Really. I couldn’t help myself because as I was having lunch ... Views: 2337
According to the recent Ipsos/Reuters survey conducted in 24 countries around the world, there is considerable disagreement about business dress codes. That's not to say workplace attire is an international hot potato with daily conference calls between Brussels and Singapore thrashing out the ... Views: 2426
As a Certified Image and Etiquette consultant, for over 20 years I’ve watched the definition of etiquette evolve and expand, especially in the world of business.
Thirty years ago, anyone using the word etiquette in everyday speech might have been laughed out of town. Let’s face it; etiquette ... Views: 2430
Summer always seems to slip away. This year in Toronto, summer never really arrived and now it seems to be over. So last Sunday, I decided to celebrate the season with a brief interlude – to make a clean break from the incessant busyness that fills my week and spend the day with a dear ... Views: 1585
New party protocols?
I’d venture to say that PDAs are more commonly carried than pens, or even combs, in the pockets and purses of most urbanites. Every week, I receive questions for BlackBerry etiquette or iPhone protocols and our May newsletter provided tweetiquette tips. Social ... Views: 1579
Managing your office environment
Apple Stores across North America take pride in being paperless environments. They use technology to circumvent reams of paper, with only an occasional departure from their paperless guidelines. Apple may be the exception, rather than the rule.
If memory ... Views: 3718
A Few Words on Apologies
Last fall, on a walking tour of downtown Toronto with my son, a particularly attractive building caught my attention. I was so busy admiring its architecture that I didn’t see the bench in my path. Boom! I took a tumble worthy of a Hollywood stuntwoman.
It was ... Views: 1312
Ten Tips From a Professional Trainer
Some friends and colleagues, notably women, have left the locker room behind for yoga and Pilates studios, but I‘m sticking and staying with my regular workout at the gym. Not every day, but three times a week – early morning, at lunch, or in a pinch ... Views: 2040
Trend-spotting off the Beaten Path
Style-makers and trendsetters, even Hollywood celebrities, have long known the benefits of combing Goodwill Stores for hidden gems, but a funny thing happened on our way through the recession. Goodwill stores across North America noticed an increase in ... Views: 3627
Earlier this month, Global News asked me to appear on the 6 o’clock news to comment on the social taboo of foul language or cursing and swearing. I was being asked to comment on the etiquette of cursing–an oxymoron if ever I heard one! (Swearing – meaning solemn promise – is another subject ... Views: 2264
Translation: please respond
A client writes: There seems to be a lot of confusion about RSVP. I noticed this with two invitations I recently sent out. The first was to an intimate bridal shower at my home, and the second, to a costly destination wedding. I understand my experience was ... Views: 1682
Recently, it occurred to me that the sessions and workshops I deliver to corporations’ new recruits could be called Business Boot Camp. Fitness marketers have created a designation called “body boot camps” and I see an interesting parallel.
My role, like that of the fitness instructors at ... Views: 1296
Trend spotting - Coffee is the new lunch
Times change. "Green is the new black." Who could have imagined that two clashing forces - the Fashion Media and Birkenstockers - would stand united by this simple phrase? Surpassing its creators' wildest dreams, "green is the new black," has ... Views: 1707