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On The Internet! Take the Self Improvement Tour
Articles from Dr. Rick Kirschner | Selfgrowth.com
- When Someone at Work Has a Grudge Against You - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerYou know the old adage about letting sleeping dogs lie? It doesn’t apply to people with grudges, who may actually become more difficult from stewing in their angry juices about whatever sleight or injury they’ve pinned on you. Not every problem with people can be resolved. Some people are ...
Views: 5437 - Turning Stress into Customer Service Success - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerNo question about it: You can’t please all the people all the time! And because you’re a professional, it’s understandable that your negative experiences with customers are a source of concern for you. Yet customer stress is a leading cause of employee stress in both sales and service! The ...
Views: 2182 - How the 5 Stages of Change Can Help Buyers Buy - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerIt's a tough economy, no doubt about it. And though the pace of business is accelerating, some businesses are taking longer to make buying decisions. When the people talking with vendors and potential vendors are hesitant, they could be concerned about making a wrong move and losing their job ...
Views: 1294 - Social Networks: How to Click with Your New Tribe - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerHuman beings have a profound need for belonging, whether you call it company, family, community or tribe. We want to and need to click or connect with others. Social networks have become the new tribes. Now belonging is as easy as registering and filling out your profile, and making or finding a ...
Views: 1202 - Improving Customer Service on the (Telephone) Line - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerTechnology, in the form of phones and computers, has become a kind of ubiquitous front door for customers to use any time and any place where they have the desire for a product or service. At least in theory, technology gives customers a more personal help desk than they are likely to find face ...
Views: 2293 - Meeting the Challenge of Challenging Customers - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerYou know who they are: Vague customers that can’t make up their minds, who seem to have all day to take up your time; pushy customers whose demands can’t be met, who angrily demand ‘What? It’s not ready yet?’ Whining customers for whom nothing is right, who can find something wrong with ...
Views: 2178 - How To Get Agreement From Someone Saying No - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerRiddle me this: What technique works as well with a negative person at work as it does with a two year old at home? Answer: The Polarity Pattern! What happens when you tell a two-year-old to go to bed when the older kids are still up, or you tell a negative coworker that things ‘aren’t so ...
Views: 2317 - How to Click with People on the Phone - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerTelephone. Tell a phone. There are times when I get the feeling I’m talking to a phone instead of over the phone. Incoming telemarketing calls don’t allow for meaningful connections. And by all reports, cold calls are another example of missed opportunities. Yet there’s no question that you can ...
Views: 2190(1 vote) - How Email Can Sabotage Our Work Relationships - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerWith some people at work, you click from the beginning. They get you and you get them. Whatever you say, they know what you mean. Then the emails pile up. The ease with which we can write and send an email has led to difficulty for many in managing the flow of it. People have less time to ...
Views: 1461(1 vote) - Ask Questions to Build Better Business Relationships - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerWhen people say what's on their mind, their hope and intent is to be heard and understood. Yet more often than you might think, they don't even know what they're talking about. That's because words are symbols for experience, and most of what people say initially is just the tip of the iceberg ...
Views: 1577 - Top 10 Ways to Click with People in Business and in Life - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerFor the past three decades, I’ve been observing the way people behave in personal and business relationships, with the intent of finding the meaningful patterns of what works and doesn’t work to bring about positive change. Here are the top ten lessons I’ve learned about how to click with ...
Views: 1693(1 vote) - How To Click With More People More Of The Time - by Submitted on Apr 20, 2011 from Dr. Rick KirschnerIn our increasingly connected world, we need each other to get things done, to make worthwhile things happen, and to make our lives better and easier. The problem is that we tend to connect when it's easy, and dissociate when it's not. Want to click with more people more of the time? Here's ...
Views: 1218 - Bad Labels For Difficult People Make Matters Worse - by Submitted on Jul 29, 2008 from Dr. Rick KirschnerDon't let anyone tell you different: The labels we apply to people have a direct impact on the way we interact with them, and the way we interact with them determines how they react to us and what results we get with them. When people label others as ‘toxic,’ they may disempower themselves and ...
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