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On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Marc Andrew Thompson | Selfgrowth.com
- What Was That You Said? - by Submitted on Mar 03, 2008 from Marc Andrew ThompsonHow much of your companies business is done over the phone? As today’s business market changes, more and more time is being spent talking to clients over the phone. Here we rely completely on our voices and how we speak. Are your Tele-staff giving out a professional image? Or are they chasing ...
Views: 571 - Beat Those Nerves - by Submitted on Mar 03, 2008 from Marc Andrew ThompsonAdrenaline – your body’s way of helping you when you need to do something special. Such as give a presentation, or go on a job interview. Yet most of us find it to be our worst enemy. Because we don’t understand what happens to us when we become nervous. If you can pre-empt the effect adrenaline ...
Views: 3769 - 5 Tips To Successful Presenting - by Submitted on Mar 03, 2008 from Marc Andrew ThompsonPublic speaking is the worlds 3rd biggest phobia! Yet it is the most natural, thing for humans to communicate to each other. We in – fact present all day, every day, to friends, colleagues and family. If you watched something really interesting on television last night, the next day you want to ...
Views: 732 - Are Your Sales Executives Marketing Or Selling? - by Submitted on Mar 03, 2008 from Marc Andrew ThompsonHow much business is you company losing due to sales executives using the marketing approach when meeting with existing or potential clients? Over eighty percent of sales executives in South Africa actually market their company’s products and services. The modus operandi of a sales executive in ...
Views: 651 - The Art of Dealing With Irate Callers - by Submitted on Mar 03, 2008 from Marc Andrew ThompsonFrom Annoyed to Calm. The Art of Dealing with IRATE CALLERS By Delia Thompson (ATCL/LTCL – Trinity College of London (Speech and Drama) It is quite a challenge working in a call centre that receives complaints. I marvel at these incredible staff members that manage to listen to problems and ...
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