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Articles from samir Doshi | Selfgrowth.com
- Which Are Must Have Tools for Managers in a Call Center Solution? - by Submitted on Dec 05, 2019 from samir DoshiCall center solutions have gone through a revolutionary journey. The latest version of it is an intelligent call center software that is developed to benefit each entity that uses it. Read on to know about the must have tools and features that are available in intelligent call center ...
Views: 69 - How to Use Intelligent Call Center Software Effectively? - by Submitted on Dec 03, 2019 from samir DoshiCall center solutions offer variety of features to benefit call centers and organizations that use it. The intelligent call center software is a few steps ahead in terms of feature offering. It uses smart algorithms and AI- driven technologies to boost up performance and automation. Although, ...
Views: 83 - Why Use Augmented Technology in Retail Sector? - by Submitted on Nov 30, 2019 from samir DoshiAR has been receiving a lot of attention over the past few years and is expected to receive big investments by 2021. Now, with the rapid growth of the AR market, many industries are expanding and thus earning millions of dollars. The retail sector is the first in the competition to adapt to the ...
Views: 94 - Intelligent Call Center Software and Its Buying Options to Benefit Call Centers and Businesses - by Submitted on Nov 28, 2019 from samir DoshiCall centers are in existence for many years. The call centers use different call center software solutions to run their day to day operations. The recent buzz in the market is intelligent call center software . This solution has already benefited many call centers by giving them a competitive ...
Views: 91 - Top 3 Benefits of Multi Tenant IP PBX Solution with Integrated Advanced Billing System - by Submitted on Nov 24, 2019 from samir DoshiThe VoIP industry has given many feature rich solutions to the world which benefit residential and commercial users. In fact, there are some companies that are running on different VoIP solutions as they offer different VoIP services. A multi tenant IP PBX solution is one of the most feature ...
Views: 60 - Top 3 Benefits of Using an Open Source VoIP Solution - by Submitted on Nov 21, 2019 from samir DoshiVoIP based telephony and communication solutions are dominating the world. From an end user to an MNC, all use the VoIP based solutions, directly or indirectly. There are many VoIP software solutions in the market which are often categorized into two categories as listed below: 1. Open source ...
Views: 70 - How Intelligent Call Center Software Increases Customer Satisfaction? - by Submitted on Nov 20, 2019 from samir DoshiCall center solution has been used in the industry for many years by call centers. Now, it is used in companies as well. The latest advancement in this industry is intelligent call center software. The intelligent call center solution is the most advanced type of call center solutions and it ...
Views: 75 - ASTPP Open Source vs. ASTPP Enterprise - by Submitted on Nov 19, 2019 from samir DoshiASTPP has been in the VoIP industry for many years. It has been available as an open source VoIP billing solution from inception. ASTPP fundamentally was an Asterisk to postpaid billing software which was then transformed into a FreeSWITCH billing solution. The FreeSWITCH billing software used ...
Views: 75 - ASTPP Open Source vs. ASTPP Enterprise - by Submitted on Nov 19, 2019 from samir DoshiASTPP has been in the VoIP industry for many years. It has been available as an open source VoIP billing solution from inception. ASTPP fundamentally was an Asterisk to postpaid billing software which was then transformed into a FreeSWITCH billing solution. The FreeSWITCH billing software used ...
Views: 92 - ASTPP Open Source vs. ASTPP Enterprise - by Submitted on Nov 19, 2019 from samir DoshiASTPP has been in the VoIP industry for many years. It has been available as an open source VoIP billing solution from inception. ASTPP fundamentally was an Asterisk to postpaid billing software which was then transformed into a FreeSWITCH billing solution. The FreeSWITCH billing software used ...
Views: 87 - What Is Smart VoIP and Telephony Solution? - by Submitted on Nov 13, 2019 from samir DoshiSmart is the most commonly used words these days and the VoIP industry is not behind. The smart VoIP solution and smart telephony solution are commonly used terms these days. Many people using various VoIP solutions or working in the VoIP industry wonder what actually it is. Should they invest ...
Views: 104 - AR App Development and Its Top 3 Benefits - by Submitted on Nov 13, 2019 from samir DoshiTechnology is changing lives and it is not an exaggeration if we also say it is shaping lives. There are many life changing technological inventions. Along with the improvement in living standards, we also need to give emphasis on entertainment which rejuvenates our minds and life. Augmented ...
Views: 100 - Why SMS Is Necessary as a Mode of Communication in Call Center Software? - by Submitted on Nov 05, 2019 from samir DoshiCall center industry is growing and that is why the call center software solutions are growing like anything. From a simple call center solution to Intelligent call center software , there is a whole range of systems available in the market. Each of them usually has different features and ...
Views: 67 - Top Benefits of Customized Mobile SIP Dialer in VoIP Business - by Submitted on Nov 04, 2019 from samir DoshiThe mobile SIP dialer is a software app that allows users to make VoIP calls and send text messages anywhere across the world using the internet. Many businesses have switched over to the mobile SIP dialer because of its easy use and a cost-effective means of communication over the IP ...
Views: 61 - How Small Businesses Can Use Intelligent Call Center Software? - by Submitted on Oct 27, 2019 from samir DoshiIs your small business running at peak efficiency? Pursuing practicality and economics can help. Pursuing practicality and adopting economic tools can help. Fortunately, call center software is practical and inexpensive. Industry experts recommend using intelligent call center software for ...
Views: 93 - Know about Self Hosting Model Available in ASTPP - by Submitted on Oct 26, 2019 from samir DoshiVoIP industry is one of the rapidly growing industries. ASTPP is one of the leading and renowned VoIP solutions. For more than 16 years, ASTPP has been offering open source VoIP billing solutions to different companies and enterprises. As per the statistics, more than 10,000 businesses use this ...
Views: 101 - Cloud based Intelligent Call Center Solution Is Must for Small Businesses - by Submitted on Oct 25, 2019 from samir DoshiThe intelligent call center software is a blessing in disguising for SMEs, small enterprises, and startups. It helps to improve the productivity and efficiency of a business and at the same time reduces cost as well. The intelligent call center software allows startups to boost their sales, ...
Views: 96 - Smart VoIP Telephony Solution and Its Benefits for VoIP Service Providers - by Submitted on Oct 24, 2019 from samir DoshiThe telephony business started with bulky and complex hardware and delayed communication. It passed through many transformations and finally reached the level of portable and wireless devices with an amazing range of features and functionalities, called, Smartphones. The Smartphone can be ...
Views: 70 - Why Opt for an Enterprise Version of an Open Source VoIP Solution? - by Submitted on Oct 23, 2019 from samir DoshiThe VoIP industry is very big. There are various VoIP solutions ruling the world for many years. Some of them are available as open source VoIP solutions such as ASTPP, FusionPBX, VICIDial, etc. Some open source communities offer enterprise versions as well. Generally, when an open source VoIP ...
Views: 78 - Customer Experience (CX) vs. Customer Service: What They Are and Why They Matter - by Submitted on Oct 22, 2019 from samir DoshiIn modern times, with the increasing competition between businesses, everyone is aware of the importance of customer experience (CX) and customer service (CS) in the call center industry. However, many times there is confusion between these two terms. So, how they both are differ from each ...
Views: 80 - Some Facts about Wearable App Development in Healthcare - by Submitted on Oct 18, 2019 from samir DoshiIn today's world, healthcare wearable app development is a rapidly flourishing industry. The technological innovations and advancements in wearable app development in healthcare have led to an increase in the number of users. With the wearable app development in healthcare, the traditional ...
Views: 108 - Learn about Call Routing Rules and LCR - by Submitted on Oct 14, 2019 from samir DoshiSoftswitch solution and smart VoIP solution offer different types of call routing rules. In this article, you will learn about different call routing rules and more details about the LCR. Meaning of Least Cost Routing (LCR) It is the process of choosing the path which is least expensive to ...
Views: 93 - What Are the Top Components of Intelligent Call Center Software? - by Submitted on Oct 13, 2019 from samir DoshiThe call center industry is in the market since the existence of telemarketing. Later on, as competition increased, the customer care and support became the priority. Also, it became necessary to be rapid in calling prospects and attending customer concerns. This basic need invented a call ...
Views: 106 - Which Are Must Have Features in VoIP Billing Solution? - by Submitted on Oct 10, 2019 from samir DoshiVoIP solutions usually deal with hundreds to thousands of users and the ratio of call is often too high. Furthermore, the invoicing and billing process is often complex and not that straightforward. Thus, a VoIP billing solution is a necessary part of any VoIP business. Generally, VoIP solutions ...
Views: 103 - Customer Communication Etiquette for Call Centers - by Submitted on Oct 08, 2019 from samir DoshiIn any call center, the most important part is communication. The agents need to know the best communication etiquette. Regardless of the fact that the call center runs inbound campaigns, outbound campaigns, or blended campaigns, it is necessary that the agents are well prepared and trained to ...
Views: 97 - PC Dialer: A Perfect Tool for Companies and Consultants - by Submitted on Oct 04, 2019 from samir DoshiVoIP technologies have benefited many professionals and companies with innovative solutions. The PC dialer is one of the most useful VoIP solutions available for business. It is fundamentally a SIP Softphone solution which can be used on any computers and laptops. It is software that can be ...
Views: 90 - Benefits of Mobile SIP Dialer App for Your Business - by Submitted on Oct 01, 2019 from samir DoshiIn modern times, VoIP technology is most commonly used in all spheres of life. Even if you are not aware of what a mobile SIP dialer app is or how it looks like, chances are you have already used one somewhere or the other. The commonly used instant messaging apps like WhatsApp, Skype, ...
Views: 93 - How to Use Script and Reports to Increase Performance in Call Center? - by Submitted on Sep 30, 2019 from samir DoshiThe call center solution comes with many features and intelligent call center software comes with even more features. If one uses its features strategically, then he/she can increase the performance, productivity, and revenues in the call center. Call center solutions are used by many industry ...
Views: 86 - 10 Best Ways to Use Augmented Reality Application - by Submitted on Sep 27, 2019 from samir DoshiAugmented reality technology is rapidly increasing nowadays and so is AR development service provider. It is a technology that takes a real-world environment and adds up a system-generated input into it. The augmented and real-world environment can communicate together and can be digitally ...
Views: 78 - How ASTPP Benefits Calling Card Businesses? - by Submitted on Sep 26, 2019 from samir DoshiASTPP stands for A Smart TelePhony Platform. It has been catering to different VoIP businesses by working as one of the important business solutions, namely, VoIP billing solution. In 2019, the ASTPP community took a step ahead to make it a unified business solution for VoIP business sectors. ...
Views: 100 - Six Fundamental Rules of Call Scripts to Satisfy Customers in Call Centers - by Submitted on Sep 25, 2019 from samir DoshiIn a call center, the call scripts help customer support representatives feel well prepared when a customer calls a brand for any query. For a company using a call center solution, it becomes necessary to provide call protocols and call guides to go a long way in reducing the stress of the ...
Views: 89 - What Is Wearable Development and How Can It Be Beneficial? - by Submitted on Sep 20, 2019 from samir DoshiWearable devices are important considering the rapid advancement of technology. Numbers of wearable devices and applications users are increasing rapidly. Wearable development provides a great opportunity to both entrepreneurs and various businesses. Considered the fuel of the wearable tech ...
Views: 125 - ASTPP Managed Services and Its Top 3 Benefits - by Submitted on Sep 16, 2019 from samir DoshiFor more than 16 years, ASTPP has been catering to VoIP service providers. The ASTPP 4 brought smart features as well as a unified telephony platform for its users. It can be used by any small, medium, and large scaled businesses. The ASTPP enterprise version is also launched. The ASTPP ...
Views: 111 - Multi Tenant IP PBX Feature List for ASTPP Users - by Submitted on Sep 13, 2019 from samir DoshiASTPP is in the industry for more than 16 years. The latest version of ASTPP is ASTPP 4. The ASTPP enterprise version has also taken market on storm due to its amazing offerings. The latest version of ASTPP is renowned as a smart telephony platform and one of the things that make it truly a ...
Views: 117 - Key Benefits of Using Predictive Dialer with Analytics - by Submitted on Sep 13, 2019 from samir DoshiIn an outgoing call center, time is money. All calls that an agent can make are one or more potential connections and one or more possible sales. Any phone that is not possible due to lack of time is a loss due to lost business. If so, how can you maximize the work being done in the center and ...
Views: 115 - How Real Time Monitoring Helps in Call Centers? - by Submitted on Sep 11, 2019 from samir DoshiCall center solutions are developed to empower call centers. There are many features that benefit the call centers to streamline their operations with minimum human intervention. Furthermore, there are some features available in the call center software, which offer improvement in operations ...
Views: 95 - Complete Details about Wearable App Development in Healthcare - by Submitted on Sep 06, 2019 from samir DoshiWearable technology has been accepted by many brands and people, but at the same time faces some skepticism. It has significant growth over the past few years, but is expected to boom in the next few years. This growth includes advanced medical products such as smart pills and various therapies ...
Views: 82 - Top 3 Must Know Things about ASTPP 4.0 - by Submitted on Sep 05, 2019 from samir DoshiASTPP doesn’t need any formal introduction. It is a renowned open source VoIP solution. It has been in the industry for more than 16 years. It is popularly known as one of the top 3 VoIP billing software. It has gone through multiple changes in the past few years and transformed into the smart ...
Views: 124 - Call Routing Rules in Intelligent Call Center Software - by Submitted on Sep 03, 2019 from samir DoshiCall centers heavily rely on a call center solution to keep their operations running. A majority of call centers invests a lot to get the best in the industry call center software for their call center. The latest trend in this industry is intelligent call center software and it is considered as ...
Views: 84 - How IT Companies Can Get Benefited with White Label Mobile SIP Dialer App? - by Submitted on Aug 30, 2019 from samir DoshiIT companies usually cater to hundreds of customers all across the world. They generally have different departments and teams in each department to take care of sales and business development, development, design, marketing, HR, Admin and support tasks. An IT company may have more teams as well ...
Views: 86 - Top 3 Reasons to Use Mobile SIP Dialer in Business - by Submitted on Aug 29, 2019 from samir DoshiVoIP industry has invented many impressive solutions. Some of them are industry specific and they can be used only in the specific industry. For example, VoIP billing solution can be only used with the VoIP solution and the most basic use of it is to automate invoicing and billing process. On ...
Views: 99 - Field of Augmented Reality Apps and Related Facts - by Submitted on Aug 27, 2019 from samir DoshiAugmented Reality (AR) is a technology that makes computing generation enhancements layered on top of existing and natural environments to make them more effective through the ability to interact. Augmented Reality app is developed as an application and used on mobile devices, which allows you ...
Views: 106 - Wearable App Development and Related Challenges - by Submitted on Aug 26, 2019 from samir DoshiTechnology is shrinking everything down into smaller versions. Some devices are even made so that the users can wear them while in use. Smartwatches and fitness bands are classic examples of such technology. However, wearable technology is much more than what we see in smartwatches and fitness ...
Views: 104 - Top 3 Benefits of VoIP Billing Solution in VoIP Business - by Submitted on Aug 23, 2019 from samir DoshiVoIP solutions are used to take care of in-house communication and collaboration operations or to run wholesale or retail businesses in the VoIP segment. In both cases, the use of VoIP solutions in businesses is common. Some of the VoIP solutions come with an inbuilt VoIP billing module and some ...
Views: 99 - How Customer Care Centers Can Use Call Center Solution? - by Submitted on Aug 22, 2019 from samir DoshiCall center solutions are really useful tools to all industry verticals and businesses. The intelligent call center software is helping businesses touching new heights of success. Some businesses and departments can gain way more benefits from this solution than any other company or departments. ...
Views: 95 - Intelligent Call Center Solution with Multiple Dialers - by Submitted on Aug 18, 2019 from samir DoshiCall center solutions have been in the industry for quite long. This solution has benefited many businesses to grow remarkably. The companies had started with basic call center software. Then, various types of this system came into the market under open source and proprietary brand names. The ...
Views: 98 - Top 3 VoIP Solutions Available in ASTPP 4.0 - by Submitted on Aug 15, 2019 from samir DoshiASTPP is a well known open source VoIP solution. It has been catering thousands of businesses with its amazing range of features. For more than 16 years, it functioned as an open source VoIP billing software, but now, it is transformed into a smart telephony solution. It is still an open source ...
Views: 127 - What Communication Features Are Available in Call Center Software? - by Submitted on Aug 10, 2019 from samir DoshiCall center solutions are one of the most successful VoIP solutions in the world. This solution has gone through various shifts and transformation. From a simple call center solution to an intelligent call center software, it has covered such a long journey. There are many companies that offer ...
Views: 104 - How ASTPP Offers Advanced VoIP Billing Solution for All Businesses? - by Submitted on Aug 10, 2019 from samir DoshiASTPP community has launched ASTPP 4.0. The ASTPP community has claimed that this version has transformed this previously known as an open source VoIP billing solution to an open source smart telephony solution. It means it is a complete system with smart features that can be used to run SIP ...
Views: 103 - Top 7 Intelligent Call Center Software Features for Supervisors - by Submitted on Aug 03, 2019 from samir DoshiThe intelligent call center software solutions are pretty much in trend these days. Alike other advanced call center solutions, the intelligent call center software also come with a wide array of features for supervisors, agents, and management. In this article, we will talk about the top 7 ...
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