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Articles from Surabhi Joshi | Selfgrowth.com
- CUSTOMER SUPPORT HABITS THAT YOUR TEAM SHOULD BE FOLLOWING RELIGIOUSLY! - by Submitted on Nov 27, 2017 from Surabhi JoshiHumans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have ...
Views: 443 - LIVE CHAT : A NEW WAY FOR CUSTOMER INTERACTION! - by Submitted on Oct 25, 2018 from Surabhi JoshiToday live chat is becoming the most popular customer support tool for many type of businesses. It hardly matters whether the business uses live chat to support the visitors or to resolve the concerns of your visitors and potential customers, it can and it does, increase both sales and ...
Views: 443 - HERE’S HOW YOU CAN COLLECT MORE CUSTOMER FEEDBACK AND SERVE BETTER - by Submitted on Apr 18, 2018 from Surabhi JoshiCustomer feedback is the best way of knowing the effectiveness level of all the efforts that a business puts into satisfying its customers. Whether it’s about the quality of a company’s product or their experience with it (company), customer feedback helps gain insights about all of these. All ...
Views: 442 - LIVE CHAT : OFFERS REAL TIME CHAT SUPPORT - by Submitted on Aug 30, 2018 from Surabhi JoshiThe problem online stores are witnessing currently is abandoned shopping cart which is a real bad news for the business. Even it is not sure that when a customer adds a product to his shopping cart he will make a purchase. This is a real frustration for the online store owners when there is an ...
Views: 442 - Live Chat – The Exceptional Customer Service! - by Submitted on Feb 21, 2020 from Surabhi JoshiLive chat is all equipped with the amazing capability to provide exceptional customer service. The customers also report high level of satisfaction with live chat as compared to other customer support channels. It is a fact that happier customers are a lot more benefit to your business. It means ...
Views: 441 - ALL THAT MAY POSSIBLY BE INCREASING THE BOUNCE RATE OF YOUR BUSINESS WEBSITE! - by Submitted on Nov 18, 2017 from Surabhi JoshiBounce rate refers to the measure of the effectiveness of a website in encouraging visitors to continue with their visit. Mathematically it is expressed as a percentage and represents the proportion of visits that end on the first page of the website that the visitor sees. A high bounce rate can ...
Views: 440 - IMPORTANCE OF FIRST CALL RESOLUTION - by Submitted on Sep 05, 2019 from Surabhi JoshiBy now, you are familiar with first call resolution and elements it consists of. FCR is a highly efficient method of improving chat centers’ efficiency. It is a fact that large number of organizations have heard about first call resolution but only a handful of them truly understands its ...
Views: 440 - BOOST YOUR CSAT: SURE FIRE TIPS TO RAMP UP YOUR E-COMMERCE SUCCESS! - by Submitted on Oct 09, 2017 from Surabhi JoshiCSAT or customer satisfaction is the measure of how happy your customers are with your products and services. Customer happiness is something that most of the successful businesses today strive to excel in and the other businesses work at achieving. There are a number of tips that are ...
Views: 439 - KILLER TIPS TO IMPROVE YOUR SOCIAL MEDIA CUSTOMER SUPPORT - by Submitted on Jun 07, 2018 from Surabhi JoshiSocial media platforms do a lot more than just connecting the people around the globe. Businesses can use social media for a number of purposes like gaining wider exposure, providing customer support and more. Here are some of the best tips that can help you provide exceptional customer service ...
Views: 439 - WANT TO TAKE YOUR CUSTOMER SERVICE PERFORMANCE TO A HIGHER LEVEL? READ ON - by Submitted on Feb 03, 2018 from Surabhi JoshiIt won’t be wrong to say that customer service is one of the most crucial factors responsible for a business’s success. That’s the reason almost all companies try to improve their customer service performance by employing the best strategies. Also, a highly productive support team will be ...
Views: 439 - WEB SELF-SERVICE: KNOW HOW IT BENEFITS A BUSINESS AND ITS CUSTOMERS! - by Submitted on Nov 20, 2017 from Surabhi JoshiWeb self- service is a type of electronic support, which allows the customers and agents to access information. It enables them to performs tasks over the internet, without any other interference from another agent in a customer support center. Web self-service systems employed for ...
Views: 439 - WHAT'S SO GREAT ABOUT LIVE CHAT? - by Submitted on Nov 28, 2018 from Surabhi JoshiLive chat is developing a penchant among customers. It is booming as the most popular customer support channel. It was found that “ in Q1 2015, live chat led all other channels in customer satisfaction at 92%.” Live chat is a means of providing immediate online customer support to the ...
Views: 439 - A COMPLETE GUIDE TO CALL CENTER ANALYTICS: I - by Submitted on Nov 05, 2019 from Surabhi JoshiIn order to measure the performance of a call center’s customer service representatives individually and as a whole, call center analytics is used. Also, this is used to gauge a call center’s overall approach to customer relationship management (CRM) in a quick and responsive manner. Call center ...
Views: 438 - CUSTOMER EXPERIENCE: THE BEST TIPS TO RAMP IT UP FOR YOUR ECOMMERCE - by Submitted on Oct 10, 2017 from Surabhi JoshiWhat’s your idea of an exceptional eCommerce customer experience? A well designed website, easy navigation, killer content, easy checkout process and stuff? Well, there’s much more that affects customer experience today. The eCommerce customers today are smarter than ever and highly ...
Views: 438 - HERE’S HOW LIVE CHAT AMAZINGLY SKYROCKETS ALL YOUR MARKETING ENDEAVOURS! - by Submitted on Oct 04, 2017 from Surabhi JoshiLive chat is more than a support on your business website. It’s more than a digital equivalent of your physical shop assistant. So far, you’ve heard that a live chat assistance helps in customer query resolution, boosted sales and profits, customer retention and stuff. Well! that’s not ...
Views: 438 - Live Chat – Improved Customer Service And Loyalty - by Submitted on Feb 29, 2020 from Surabhi JoshiLive chat is effective for many reasons. Live chat provides your clients and your potential customers with immediate access to your support staff and sales team (vice versa). With live chat your team is equipped with many more opportunities to convert these visitors into paying clients or ...
Views: 438 - SOME MORE CUSTOMER SERVICE TRENDS THAT’LL BE HUGE IN 2018! - by Submitted on Jan 10, 2018 from Surabhi JoshiCustomer service will always be a game changer for every business, no matter what scale or size. So, it’s imperative that every business follows the latest customer service trends so as to keep up with the ever-rising customer expectations. We made you familiar with the top customer service ...
Views: 438 - LEAD GENERATION STRATEGIES: PART I - by Submitted on Jan 03, 2019 from Surabhi JoshiWondering what “Lead generation” actually means? Well, in the simplest language, lead generation is the most important aspect of marketing which means initiation of consumer interest or inquiry into products or services of a business. It involves direct response advertising and ...
Views: 437 - YOUR CUSTOMERS ARE ON YOUR WEBSITE! WHERE ARE YOU? - by Submitted on Jul 21, 2018 from Surabhi JoshiYour customers don’t look at their watch before visiting your website then, why don’t you look at it while serving them. Serving them for a few hours in a day, these days, is not enough and your absence from your website can hurt you severely in the most literate sense. A 24/7/365 service ...
Views: 437 - ALL YOU NEED TO KNOW ABOUT SALES PROMOTION - by Submitted on Jan 14, 2019 from Surabhi Joshi“Sales promotion” refers to those marketing activities that stimulate consumer shows and expositions. It may be further defined as a vital bridge or a connecting link between personal selling and advertising. In most cases, sales promotions come in the form of discounts. As a matter of fact, ...
Views: 435 - CUSTOMER SERVICE: HERE’S HOW YOU CAN ENHANCE IT USING TEXT MESSAGES - by Submitted on Feb 05, 2020 from Surabhi JoshiAs a matter of fact, SMS service is the most preferred channel for businesses as it is affordable, convenient and efficacious. It is capable of delivering fast service and provides high customer satisfaction rates. It acts as a real-time savior for the support agents at any company. When used ...
Views: 435 - FOR ROUND-THE-CLOCK SALES, OFFER ROUND-THE-CLOCK SERVICE - by Submitted on Jul 20, 2018 from Surabhi JoshiThese days, every second matters and you can’t afford to serve your customers for a just a few hours in a day and take an off on Saturdays, Sundays and national holidays. Why? Because, before visiting your website, your customers neither look at the calendar nor at their watch. You need to serve ...
Views: 435 - THE LESSER KNOWN USES OF CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE - by Submitted on Jan 21, 2020 from Surabhi JoshiCRM is very well known to help businesses manage processes such as lead tracking, customer support, customer data management, automating sales, simplifying sales processes and a lot more. This is not it, there’s a lot more to customer relationship management. CRM software help businesses in a ...
Views: 435 - TIPS TO REDUCE CALL CENTER SHRINKAGE: I - by Submitted on Oct 25, 2019 from Surabhi JoshiCall center shrinkage can be quite jeopardizing. So, the call center managers should consider taking measures to minimize it. Here, we have mentioned some tips that would help with the same: 1. Consider tracking the negotiable categories of shrinkage: The non-negotiable category of call ...
Views: 435 - BENEFIT YOUR BUSINESS WITH GAMIFICATION! - by Submitted on Apr 30, 2018 from Surabhi JoshiGamification is all about using game design elements in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more. This powerful concept, when used for businesses, provides a number of benefits. Read on to know how ...
Views: 434 - LEAD MAGNETS FOR AN EFFICIENT CONVERSION: I - by Submitted on Feb 11, 2019 from Surabhi JoshiAs mentioned in our earlier posts, a lead magnet is an incentive in the form of free e-books, webinars, whitepapers or something of that sort given away to someone in exchange for their email address. It can even be considered as a bribe that marketers offer to potential buyers in exchange for ...
Views: 434 - SOCIAL CUSTOMER SUPPORT BLUNDERS YOU NEED TO STOP MAKING RIGHT AWAY! - by Submitted on Oct 27, 2017 from Surabhi JoshiThey say- Be there where your customers are! And ever since the advent of social media, platforms such as Facebook, Pinterest, Twitter, LinkedIn etc. are the best places where the customers love to spend a lot of their time. As a result, the businesses that realize the importance of customer ...
Views: 434 - LIVE CHAT LETS ITS CUSTOMER BE IMPULSIVE - by Submitted on Dec 27, 2018 from Surabhi JoshiThe most glaring benefit of live chat exists in its name: it’s live. This implies all the set of positive connotations, and the apparent one being that it’s quick. The moment your visitor is having a question about something related to your website, he can immediately get in touch with the ...
Views: 433 - LIVE CHAT HELPS TO INCREASE ORDER VALUE - by Submitted on Aug 20, 2018 from Surabhi JoshiLive chat is something that lets you to get connected with your customers right at the website itself. A very convenient place as the customer is already there itself with all his confusions and bombardments. What better place could be there in the world to get your problems resolved than the ...
Views: 433 - Live Chat – Lead Generation - by Submitted on Mar 03, 2020 from Surabhi JoshiLive chat provides many benefits and it does improves the site performance. It does provides excellent customer support, addressing to customer needs in real time. It also provides : increase conversions, customer service and lead generation. Here we shall discuss how live chat can be used to ...
Views: 433 - TOP FACTORS THAT CAUSE CART ABANDONMENT: II - by Submitted on Jul 31, 2019 from Surabhi Joshi1. Costly products: Extremely high cost of products is also a reason for cart abandonment. If your products are costly, people will not buy them. In other words, if you are driving up the prices, the users may look elsewhere or consider buying it for less elsewhere. 2. Discount ...
Views: 433 - GET YOUR SALES INCREASED WITH LIVE CHAT - by Submitted on Aug 16, 2018 from Surabhi JoshiIf you are running a business and have a website, then you must be planning to offer customer support also. Well the best option for having customer support on line is live chat. This support comes with many benefits. You will experience hike in sales and conversions for your business and ...
Views: 431 - How Live Chat Helps In Education Business? - by Submitted on Jul 04, 2018 from Surabhi JoshiMany educational academies around the globe are realizing the need for the provision of adequate online support service for their students. For instance, some institutes have gone a step further and have added Live Chat support on to their websites since they can get instant answers to their ...
Views: 430 - COMMON TYPES OF CUSTOMERS YOU’LL COME ACROSS AS A SUPPORT AGENT - by Submitted on Jun 23, 2018 from Surabhi JoshiWorking at a customer support center is quite a tedious task. As a support agent, you have to deal with a variety of customers. You are supposed to handle customer inquiries as politely as possible, irrespective of your mood. Read on to know the various types of customers encountered at a ...
Views: 429 - CRM: LET’S GET TO KNOW THE SOFTWARE RESPONSIBLE FOR A BUSINESS’S SUCCESS - by Submitted on Dec 01, 2017 from Surabhi JoshiCRM stands for customer relationship management. The term refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Its sole aim is to improve business relationships with customers, assist in ...
Views: 429 - SILLY LIVE CHAT MISTAKES THAT MAY SIMPLY SHOO YOUR CUSTOMERS AWAY! - by Submitted on May 21, 2018 from Surabhi JoshiAs a business, taking care of your customers’ requirements and striving hard to enhance the customer experience is a great idea. Further, providing an amazing live chat support so that they can reach out to you in case of queries is a commendable move. A live chat software ensures an enhanced ...
Views: 429 - The Importance Of Live Chat - by Submitted on Mar 09, 2020 from Surabhi JoshiThe consumer expectations have reached new heights. Getting phone and email support have become the default standards for most of the companies. If you want your business to stand out among the competitors, you need to give something extra to your clients. And that extra does not lies in the ...
Views: 429 - USER EXPERIENCE WITH LIVE CHAT - by Submitted on Sep 10, 2018 from Surabhi JoshiWith the advent in technology, the online customers are become more and more demanding with every passing day. This is why the e Commerce entrepreneurs are under the pressure of having awesome websites that appear more appealing and captivating for modern day customers. Despite the website ...
Views: 429 - Why You Should Have Live Chat For Your Business? - by Submitted on Mar 13, 2020 from Surabhi JoshiLive chat provides the ultimate and exceptional support for the visitors at your website. It is there to provide instant replies to all the concerns and queries of your visitors and customers. Despite giving the ultimate customer support, there are other perks also, to enjoy with live ...
Views: 429 - CUSTOMER CENTRICITY: KNOW ALL THAT IT DOES FOR YOUR BUSINESS AND CUSTOMERS - by Submitted on Nov 03, 2017 from Surabhi JoshiCustomer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Customer-centric businesses believe in the fact that their clients are the only reason ...
Views: 428 - HOW TO LEVERAGE PPC FOR LEAD GENERATION: I - by Submitted on Feb 04, 2019 from Surabhi JoshiPay-per-click marketing refers to the way of using search engine advertising to generate clicks to your website, rather than earning those clicks organically. The basic idea is, every time your ad is clicked, sending a visitor to your website, you pay the search engine a pre-decided fee.When ...
Views: 428 - LIVE CHAT IS CONVENIENT FOR CUSTOMERS - by Submitted on Dec 24, 2018 from Surabhi JoshiThe most fascinating feature of the live chat program is to give instant replies to all the concerns and queries of your visitors, potential prospects and the customers. Infact according to the Forrester Research study, 44% of the customers stated that getting a question answered by a real live ...
Views: 428 - TIPS FOR GROWING YOUR PERSONAL BRAND: I - by Submitted on Jul 18, 2019 from Surabhi JoshiBuilding and growing your personal brand requires a lot of hard work and dedication. a strong personal brand is a valuable asset to every entrepreneur. Although brands and businesses might be built around ideas, they’re still ultimately represented by people. 1. Research: This should be ...
Views: 428 - TOP TIPS TO ENABLE YOUR SMALL CUSTOMER SUPPORT TEAM TO RESPOND FASTER! - by Submitted on Jun 14, 2018 from Surabhi JoshiWith the ever-increasing customer expectations, it becomes quite difficult for the small customer support teams to live up to customer’s expectations. With all the customers’ queries and complaints flooding in through different channels, providing timely responses becomes a daunting task. ...
Views: 428 - YOUR GUIDE TO CALL CENTER SCHEDULE ADHERENCE - by Submitted on Sep 21, 2019 from Surabhi JoshiCall center schedule adherence is an important terminology related to call centers. It refers to the common metric used in the call center to determine whether or not call center agents are working the amount of time they are scheduled to work. Schedule adherence can take into account time spent ...
Views: 428 - HOW LIVE CHAT MAKES ALL THE DIFFERENCE TO YOUR BUSINESS - by Submitted on May 04, 2018 from Surabhi JoshiIt won’t be wrong to say that the businesses today, thrive on customer satisfaction. The ones that succeed in meeting or exceeding customers’ expectations are able to benefit themselves to unimaginable extents. Ever wondered what’s common amongst all of those highly successful businesses? They ...
Views: 427 - LIVE CHAT IS THERE 24/7 - by Submitted on Jul 28, 2018 from Surabhi JoshiLive chat is the ultimate customer support which is there at your website 24*7 to land your customers with an ultimate experience. With live chat your customers will be able to get in touch with you whenever they find themselves in a fix. It is also seen that this basically happens at odd ...
Views: 427 - LIVE CHAT – REDUCED SERVICE COSTS - by Submitted on Nov 13, 2018 from Surabhi JoshiThere are number of manners in which the customer support agents, marketing department and the sales team are utilizing live chat to make the customers happy, hike online sales, conversions and reduce service costs. One of the benefits with live chat is that it can make a difference, a marked ...
Views: 427 - LIVE CHAT – THE MOST POPULAR CUSTOMER SUPPORT - by Submitted on Aug 07, 2018 from Surabhi JoshiLive chat is the most popular customer service support currently. You don’t have to be a marketing expert to know that quality customer service plays enormously in enhancing your business reputation and sales too. Hit the iron when it is hot. Similarly getting in touch with your customers at the ...
Views: 427 - SELF-SERVICE: THE ULTIMATE FUTURE OF CUSTOMER SERVICE - by Submitted on Jul 18, 2017 from Surabhi JoshiSelf-service is the latest trend in customer service. Customer service is no more limited to answering customer queries through emails or phone calls. Customers today, long for instant solutions which are not possible through the traditional methods of customer service. So, that’s where ...
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