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Articles from Surabhi Joshi | Selfgrowth.com
- EVER CONSIDERED LIVE CHAT AND CRM INTEGRATION? HERE’S WHY YOU SHOULD! - by Submitted on May 05, 2018 from Surabhi JoshiA CRM system helps manage the relationship between a business and its customers so as to help the business grow. It actually helps organize the data collected through the interactions between the customers and agents. In addition to this, a CRM also allows tracking the history of all such ...
Views: 408 - EVER WONDERED WHAT MAKES YOUR CUSTOMERS FEEL VALUED? - by Submitted on May 14, 2018 from Surabhi JoshiA business can’t exist without customers. It’s imperative that each and every customer is nurtured through the smallest possible gestures. Businesses should strive to go above and beyond to deliver just that perfect blend of appreciation that makes its customers feel values. In this article, we ...
Views: 472 - EVER WONDERED WHY CUSTOMERS PREFER LIVE CHAT OVER ANY OTHER SUPPORT? - by Submitted on Dec 04, 2017 from Surabhi JoshiToday, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels. Now, the question is – Why do customers prefer online chat services over email and phone? Well, in order to find an ...
Views: 482 - EXCEPTIONAL CUSTOMER SERVICE: HERE’S HOW YOU CAN GO THAT EXTRA MILE! - by Submitted on Sep 15, 2017 from Surabhi JoshiWhat’s an exceptional customer service? It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers. In other words, ...
Views: 409 - Expand Your Social Traffic With Live Chat - by Submitted on Jun 22, 2018 from Surabhi JoshiLive Chat has been the talk of the town for a while now. You know everything about it from features, advantages to its functions. But you might not be well versed on how to use Live Chat for growing your company’s social media traffic. Customers have more options than ever when it comes to ...
Views: 437 - EXPERIENCING A DROP IN CUSTOMER LOYALTY? HERE’S ALL THAT MAY BE CAUSING IT - by Submitted on May 17, 2018 from Surabhi JoshiHave you recently experienced a decline in your brand loyalty? Are your loyal customers just moving away, ditching your brand? Here’s all that may be responsible for the same. You forgot your existing customers: It’s no brainer that businesses aim at growing their customer base. So, ...
Views: 593 - FACEBOOK LEAD GENERATION: THE BEST WAYS TO MAKE THE MOST OUT OF IT - by Submitted on Feb 19, 2018 from Surabhi JoshiFacebook is a great place to be individually or as a business! When you take your business online especially Facebook, you get vast opportunities to boost its success. When it comes to lead generation, Facebook has a treasure of options to garner the best quality leads. Here are the top ways to ...
Views: 456 - FAQS: AN IMPORTANT ADDITION TO A COMPANY’S SELF SERVICE CUSTOMER SUPPORT - by Submitted on Nov 16, 2017 from Surabhi JoshiThe term ‘FAQs’ stands for ‘frequently asked questions’. FAQs are also abbreviated as Q & A, which means questions and answers. Websites these days, put up FAQ pages so as to implement self-service for the customers. These pages eliminate the instances where the customers reach out to the agents ...
Views: 455 - FINDING YOUR CUSTOMERS: ALL THAT IT TAKES TO REACH OUT TO YOUR PROSPECTS! - by Submitted on Sep 13, 2017 from Surabhi JoshiNothing comes easy! Especially when it’s about businesses, customers, sales, and profits, you have to give a little to get a lot. When you own a business, you just can’t sit back and relax if you have acquired enough customers. The uncertainty of this domain can wreck havoc on your business ...
Views: 395 - FOR ROUND-THE-CLOCK SALES, OFFER ROUND-THE-CLOCK SERVICE - by Submitted on Jul 20, 2018 from Surabhi JoshiThese days, every second matters and you can’t afford to serve your customers for a just a few hours in a day and take an off on Saturdays, Sundays and national holidays. Why? Because, before visiting your website, your customers neither look at the calendar nor at their watch. You need to serve ...
Views: 428 - GDPR : ALL YOU NEED TO KNOW ABOUT THE BIG DATA PRIVACY REVOLUTION! - by Submitted on May 26, 2018 from Surabhi JoshiWhat exactly is GDPR? GDPR is a solution to customers’ woes! The entire world is familiar and “scared” after the latest cases of data breaches. Well, in today’s era, data breaches are real. Some people with malicious intent steal your data and then eventually mishandle it. GDPR is one ...
Views: 499 - GET YOUR SALES INCREASED WITH LIVE CHAT - by Submitted on Aug 16, 2018 from Surabhi JoshiIf you are running a business and have a website, then you must be planning to offer customer support also. Well the best option for having customer support on line is live chat. This support comes with many benefits. You will experience hike in sales and conversions for your business and ...
Views: 423 - GOING THAT EXTRA MILE FOR YOUR CUSTOMERS WITH A LIVE CHAT SERVICE - by Submitted on Jan 17, 2018 from Surabhi JoshiAs an online business, you realize the importance of an exceptional customer experience. You strive to leverage the omnichannel customer service. You offer an unrivaled customer support using a mobile-optimized website, social media, live chat, messaging apps and so on! Oh, did I just say ...
Views: 465 - GREAT SERVICE, SOONER RATHER THAN LATER, MAKES A WEBSITE SUCCESSFUL - by Submitted on Feb 17, 2018 from Surabhi JoshiYou can call your website as long as it manages to convert most of its visitors into customers. The former will opt for a product that your website intends to sell if and only if they are convinced that it is the best in the market. Round-the-clock presence of real human beings on your website ...
Views: 470 - HAVE LIVE CHAT ON YOUR WEBSITE FOR REALISTIC PERFORMANCE! - by Submitted on Aug 10, 2018 from Surabhi JoshiLive chat has the characteristics which allows potential buyers to interact with the live chat agents through chats. It is so easy with simply a click option to start chat with your customers. If all the agents are busy which is rare you can be queued for some seconds and be given a time ...
Views: 332 - HERE’S A LIST OF THE BEST CRM SOFTWARE FOR YOUR BUSINESS - by Submitted on Dec 12, 2019 from Surabhi JoshiAll the CRM software are specially designed to help businesses meet the overall goals of customer relationship management. As a matter of fact, a CRM software can work wonders for your business provided you choose the right one. Let’s have a look at the best CRM software ...
Views: 345 - HERE’S ALL THAT AN EFFECTIVE LEAD MAGNET CAN DO FOR YOUR BUSINESS - by Submitted on Nov 23, 2017 from Surabhi JoshiA lead magnet is an incentive in the form of free e-books, webinars, whitepapers etc. given away to someone in exchange for their email address. It can even be considered as a bribe that marketers offer to potential buyers in exchange for their email address, or other contact information. A ...
Views: 441 - HERE’S ALL THAT AN EFFECTIVE LIVE CHAT SOFTWARE SHOULD CONSIST OF - by Submitted on Nov 10, 2017 from Surabhi JoshiBusinesses nowadays know the power of live chat. They leverage it for boosting their profits as well as customer satisfaction. Though employing a live chat feature on your website is the best thing you can do to your business but it is equally important to choose the right live chat software. ...
Views: 441 - HERE’S ALL THAT AN OUTSOURCED LIVE CHAT SERVICE CAN DO FOR YOUR BUSINESS - by Submitted on Oct 24, 2017 from Surabhi JoshiWhy should you even opt for an outsourced live chat support? Well, an online chat support that you offer to all your present and potential customers undoubtedly guides them through the purchase cycle. But is it really that cost-effective and delivers 100% results towards lead ...
Views: 475 - HERE’S ALL THAT LIVE CHAT DOES FOR YOUR TRAVEL WEBSITE - by Submitted on Jun 29, 2017 from Surabhi JoshiSo far we have talked about live chat software and its benefits for e-commerce sites. When it comes to travel and tourism sites, live chat is equally beneficial for these sites. Just like e-commerce websites make the most out of this service, travel websites can also leverage it to guide their ...
Views: 490 - HERE’S ALL THAT YOUR ANGRY CUSTOMERS WANT YOUR BUSINESS TO LEARN! - by Submitted on Dec 13, 2017 from Surabhi JoshiWhat’s the first thing you do when an angry customer reaches out to your business? Empathize and leave no stone unturned unless you get the perfect remedy for the situation. Isn’t it? Well, what if I say, it isn’t over with your customer support team resolving the issue! Wondering ...
Views: 456 - HERE’S HOW A LIVE CHAT SUPPORT ACCELERATES YOUR BUSINESS REVENUES! - by Submitted on Nov 13, 2017 from Surabhi JoshiHow powerful is a live chat support? Let us explain it in the easiest way possible! Imagine you are in a store, intending to get an i-phone for yourself which you had been planning for months. Finally, you have gathered the courage for the big deal. You stand there, looking at it, boxing off ...
Views: 467 - HERE’S HOW AI BENEFITS YOUR LEAD GENERATION EFFORTS - by Submitted on Jun 04, 2018 from Surabhi JoshiLead generation is a necessity in the business domain and with the advent of artificial intelligence, it has gotten easier in the recent years. AI has the tendency to outperform humans due to the unmatched qualities of the machines and technology. It has a lot to offer to businesses leveraging ...
Views: 443 - HERE’S HOW AUGMENTED REALITY CAN BENEFIT YOUR BUSINESS - by Submitted on Jun 12, 2017 from Surabhi JoshiAugmented reality refers to the integration of digital information with the user’s environment in real time. This technology uses the existing environment and overlays new information on top of it. Businesses, irrespective of their size can leverage AR to provide exceptional customer experience ...
Views: 508 - HERE’S HOW CHATBOTS RAMP UP THE EFFECTIVENESS OF YOUR MARKETING EFFORTS - by Submitted on Oct 31, 2017 from Surabhi JoshiCreating chatbots for a business is an insanely growing trend that we’ve seen lately. The hottest trend at the present moment is sure to be in the game for long. These sophisticated beauties help you automate a lot of your business processes. They further help increase the efficiency of the ...
Views: 470 - HERE’S HOW LIVE CHAT AMAZINGLY SKYROCKETS ALL YOUR MARKETING ENDEAVOURS! - by Submitted on Oct 04, 2017 from Surabhi JoshiLive chat is more than a support on your business website. It’s more than a digital equivalent of your physical shop assistant. So far, you’ve heard that a live chat assistance helps in customer query resolution, boosted sales and profits, customer retention and stuff. Well! that’s not ...
Views: 432 - HERE’S HOW LIVE CHAT HELPS GARNER THE BEST QUALITY LEADS FOR YOUR BUSINESS - by Submitted on Jun 13, 2018 from Surabhi JoshiLead generation refers to the initiation of consumer interest or inquiry into products or services of a business. Leads can be created for purposes such as list building, e-newsletter list acquisition or for sales leads. A business may acquire leads from a number of sources such as through ...
Views: 358 - HERE’S HOW YOU CAN BOOST THE AVERAGE ORDER VALUE FOR YOUR BUSINESS - by Submitted on Jan 11, 2018 from Surabhi JoshiFirstly, what exactly does an average order value in business mean? Well, the term can be described as the average dollar amount a customer spends when placing an order in an e-commerce store. If you own an e-commerce store, you probably know for a fact that one of the main objectives of ...
Views: 500 - HERE’S HOW YOU CAN COLLECT MORE CUSTOMER FEEDBACK AND SERVE BETTER - by Submitted on Apr 18, 2018 from Surabhi JoshiCustomer feedback is the best way of knowing the effectiveness level of all the efforts that a business puts into satisfying its customers. Whether it’s about the quality of a company’s product or their experience with it (company), customer feedback helps gain insights about all of these. All ...
Views: 435 - HERE’S HOW YOU CAN EFFECTIVELY BOOST YOUR WEBSITE CRO - by Submitted on Aug 14, 2017 from Surabhi JoshiCRO or conversion rate optimization refers to a structured and systematic approach to enhance the performance of your website. The process is all about leveraging the website traffic to benefit your business. It may include anything from changing the color of a CTA button to personalization. The ...
Views: 536 - HERE’S HOW YOU CAN MAKE YOUR LIVE CHAT SUPPORT MORE FRUITFUL FOR YOUR BUSINESS - by Submitted on Apr 26, 2018 from Surabhi JoshiThe basic idea behind providing a live chat assistance on a website is to remove customer pain points in shortest possible time. It is basically meant to ensure that customers are not left alone with their problems. However, it is important to employ some strategies so that your live chat ...
Views: 444 - HERE’S HOW YOU ENABLE A SMALL CUSTOMER SUPPORT TEAM TO RESPOND FASTER - by Submitted on Dec 17, 2019 from Surabhi JoshiWith the ever-increasing customer expectations, it becomes quite difficult for the small customer support teams to live up to customer’s expectations. With all the customers’ queries and complaints flooding in through different channels, providing timely responses becomes a daunting task. ...
Views: 310 - HERE’S HOW YOUR EMAIL MARKETING CAN BE A HIT DURING THE HOLIDAY SEASON! - by Submitted on Jan 03, 2018 from Surabhi JoshiWith the arrival of holiday season, it becomes mandatory for the marketing teams of the businesses around the globe to roll up their sleeves and plan the biggest email marketing campaigns of the year! Here are the best tips that can help create killer email marketing campaigns for this ...
Views: 589 - HERE’S HOW YOUR INBOUND MARKETING ENDEAVOURS GET A BOOST WITH LIVE CHAT! - by Submitted on Sep 26, 2017 from Surabhi JoshiInbound marketing is all about garnering the attention of the website visitors through content creation. That’s done through quality and informative niche-specific content before they even think of availing a business’s services. The inbound marketers today are well aware of the fact that ...
Views: 547 - HERE’S WHY BUSINESSES SHOULD CONSIDER LEVERAGING CUSTOMER JOURNEY MAPS - by Submitted on May 31, 2018 from Surabhi JoshiFirstly, let’s get familiar with what a customer journey map is. It is basically a diagram or several diagrams that depict the various stages customers go through while interacting with a business. A customer journey map is a visual representation of the processes starting right from purchasing ...
Views: 495 - HERE’S WHY COMMUNICATION IS HIGHLY BENEFICIAL FOR YOUR BUSINESS - by Submitted on May 10, 2018 from Surabhi JoshiCommunication is the major factor that decides the quality of a relationship. Especially when it comes to businesses and customers, communication goes far beyond just defining the relationship between the two. It has got to do with various aspects related to the business. Read on to know what ...
Views: 502 - HERE’S WHY RESTAURANTS SHOULD CONSIDER EMPLOYING CHAT BOTS! - by Submitted on Feb 13, 2018 from Surabhi JoshiAutomation has impacted almost all the businesses around the globe in a positive way. It is speculated to become an inevitable element for every business in the coming years with the restaurants being at the top of the list. Here’s why: Ordering food is fun with chatbots: As an essential ...
Views: 478 - HERE’S WHY YOU NEED TO INSTALL A LIVE CHAT SOFTWARE ON YOUR BLOG - by Submitted on Jul 14, 2017 from Surabhi JoshiGoing above and beyond to please the customers is something that most of the businesses today strive to do. This is because customer satisfaction is the most important metric that defines a business’s success today. Also, there are a number of ways that can help achieve a high level of customer ...
Views: 475 - HERE’S WHY YOU NEED TO INVEST IN MARKETING AUTOMATION - by Submitted on May 29, 2017 from Surabhi JoshiIn this competitive era, businesses do not have even a single second to waste. So, they find ways to reduce the wastage of time and increase productivity. Marketing automation is one such technology that helps with the same. As the name suggest, marketing automation is all about transforming the ...
Views: 487 - HERE’S WHY YOU NEED TO INVEST IN MARKETING AUTOMATION - by Submitted on Feb 01, 2020 from Surabhi JoshiIn this competitive era, businesses do not have even a single second to waste. So, they find ways to reduce the wastage of time and increase productivity. Marketing automation is one such technology that helps with the same. As the name suggests, marketing automation is all about transforming ...
Views: 480 - HERE’S WHY YOU SHOULD BE USING LIVE CHAT ON YOUR LANDING PAGES - by Submitted on Apr 28, 2018 from Surabhi JoshiEver considered adding live chat support on your landing pages? Let’s first get a clear idea of the landing pages. Landing pages, according to the digital marketers, are crucial for inbound marketing. These pages are where a business wants its target audience to land, irrespective of how ...
Views: 450 - HERE’S WHY YOU SHOULD INVEST IN A MOBILE APP FOR YOUR BUSINESS - by Submitted on Apr 21, 2018 from Surabhi JoshiIt’s a no-brainer that the customers today, prefer mobile apps instead of the mobile browsers. So, it’s imperative that every business that heeds to the customers’ mobile requirements is a successful one today. The reason? Well, that’s because: Apps provide a better UX: According to ...
Views: 445 - HERE’S WHY YOUR HOTEL WEBSITE SHOULD DEFINITELY OFFER A LIVE CHAT SUPPORT - by Submitted on Dec 06, 2017 from Surabhi JoshiLive chat has left no sector untouched! Whether it is the industrial sector or the hospitality sector, this amazing customer support tool sure has a crucial role to play. Let’s talk about live chat support for the hotel websites today. What’s the first thing you encounter when you enter a ...
Views: 513 - HIGH-TOUCH CUSTOMER SERVICE: EVERYTHING YOU NEED TO KNOW ABOUT IT - by Submitted on Nov 25, 2017 from Surabhi JoshiA high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time. Simply put, high-touch customer service is a category of contact ...
Views: 530 - HIRING LIVE CHAT AGENTS: THE BEST TIPS AND TRICKS TO DO IT THE RIGHT WAY! - by Submitted on Sep 12, 2017 from Surabhi JoshiHiring live chat agents is so simple! Do you feel the same? If yes, then you are mistaken! Choosing a live chat agent for your company is not just putting a candidate through a writing test and a typing test. It’s a lot more than that! That’s because your live chat agents represent your ...
Views: 469 - HOW AN EFFECTIVE AUTOMATED CUSTOMER SERVICE BENEFITS YOUR ORGANIZATION - by Submitted on Jan 04, 2020 from Surabhi JoshiAn automated customer service refers to any customer engagement occurring through automated means, without the assistance of live agents. If carried out appropriately, it can be an efficacious means of customer engagement as it would save time and money for your business and consumers alike. ...
Views: 437 - HOW AUTOMATED CUSTOMER SERVICE BENEFITS YOUR ORGANIZATION - by Submitted on May 17, 2017 from Surabhi JoshiAny customer engagement occurring through automated means and without the assistance of live agents is called an automated customer service. If carried out appropriately, it can be an efficacious means of customer engagement as it would save time and money for your business and consumers alike. ...
Views: 511 - HOW CAN YOU GIVE YOUR POTENTIAL CUSTOMERS INSTANT RESPONSES WITH LIVE CHAT? - by Submitted on Oct 24, 2018 from Surabhi JoshiAdding live chat at your website not only allows you to decrease customer service response time but also increases the customer satisfaction. Despite the fact that having live chat at your website can exploit your website potential to he fullest, there are still websites who are failing to use ...
Views: 407 - HOW CHATBOTS ARE REVOLUTIONISING THE WAY HOTELS DEAL WITH CUSTOMERS! - by Submitted on Feb 15, 2018 from Surabhi JoshiAutomation has impacted almost all the businesses around the globe in a positive way. It is speculated to become an inevitable element for every business in the coming years with the restaurants being at the top of the list. Here’s why: Ordering food is fun with chatbots: As an essential ...
Views: 591 - HOW CUSTOMER CENTRICITY BENEFITS YOUR BUSINESS - by Submitted on Apr 28, 2017 from Surabhi JoshiCustomer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Customer-centric businesses believe in the fact that their clients are the only reason ...
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