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Articles from Surabhi Joshi | Selfgrowth.com
- THAT’S HOW YOU PUT UP A POWERFUL KNOWLEDGE BASE FOR YOUR CUSTOMERS! - by Submitted on Sep 08, 2017 from Surabhi JoshiA knowledge base on your website is a boon for your support agents and customers alike. You ask us how? Well, it’s no brainer that the customer service reps have to deal with a lot of queries throughout the day. Also, of all the queries that they have to face, most are simple and ...
Views: 512 - THE MOST SUCCESSFUL WAYS A BUSINESS CAN EMPLOY TO EDUCATE ITS CUSTOMERS - by Submitted on Dec 20, 2017 from Surabhi JoshiIn today’s era, when we talk about customer centricity, it’s no more just limited to knowing the hidden requirements of the customers and keeping up with their expectations. It is more about a business empowering the customers and what better way to do that other than educating them? Now the ...
Views: 512 - HERE’S HOW YOU CAN BOOST THE AVERAGE ORDER VALUE FOR YOUR BUSINESS - by Submitted on Jan 11, 2018 from Surabhi JoshiFirstly, what exactly does an average order value in business mean? Well, the term can be described as the average dollar amount a customer spends when placing an order in an e-commerce store. If you own an e-commerce store, you probably know for a fact that one of the main objectives of ...
Views: 511 - CUSTOMER ACQUISITION: WHY MOST STARTUPS FAIL AT IT IN THE FIRST PLACE? - by Submitted on Jan 16, 2018 from Surabhi JoshiThey say- Customer acquisition cost is much higher than customer retention. That’s true but applies only to the businesses that have already established themselves in the lucrative market. What about the startups? They’ve got to find the stepping stones in the first place, right? But ...
Views: 509 - CUSTOMER SERVICE FAILS: THINGS THAT LEAD TO DISSATISFIED CUSTOMERS - by Submitted on Sep 19, 2017 from Surabhi JoshiCustomer service fails– something that every business may face at some point in time or the other. Why? Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to ...
Views: 509 - HERE’S WHY COMMUNICATION IS HIGHLY BENEFICIAL FOR YOUR BUSINESS - by Submitted on May 10, 2018 from Surabhi JoshiCommunication is the major factor that decides the quality of a relationship. Especially when it comes to businesses and customers, communication goes far beyond just defining the relationship between the two. It has got to do with various aspects related to the business. Read on to know what ...
Views: 509 - INEVITABLE ELEMENTS OF A HIGHLY EFFICACIOUS CRM SOLUTION FOR A BUSINESS - by Submitted on Jan 25, 2018 from Surabhi JoshiWhy CRM in the very first place? The businesses today can leverage the technology so as to collect every bit of information about their website visitors. But what after a lot of data has been collected? It just can’t be allowed to pile up and go useless. Unless and until there’s an ...
Views: 508 - Reports And Analysis In Live Chat - by Submitted on Jul 12, 2018 from Surabhi JoshiLearn and improve parts of your service by using reports and analytics available in LiveChat. These built-in features will help you trail the important chat. With Live Chat Agent, you can generate a plethora of reports utilizing the significant performance metrics and obtain insights into your ...
Views: 508 - E-COMMERCE TRENDS 2018: ALL THAT’LL HELP BUSINESSES THRIVE! - by Submitted on Dec 29, 2017 from Surabhi JoshiThe e-commerce market is huge and it continues to grow with each passing year. As more people switch to online shopping, it becomes necessary for the retailers to make their brand visible online. E-commerce undoubtedly boasts a virtually limitless market. The fact that it is convenient than ...
Views: 507 - ENHANCE YOUR EMAIL MARKETING CAMPAIGN WITH PERSONALIZATION - by Submitted on Jun 24, 2017 from Surabhi JoshiWhat exactly is personalization? It is when a company carries out a thorough research so as to dig deeper into customer behavior and interests. Thereafter, the products and services are tailored as per their interests so as to boost satisfaction level. When it comes to email marketing, ...
Views: 506 - Live Chat increases website sales - by Submitted on Mar 10, 2017 from Surabhi JoshiThere is an excellent way for the small customers to compete with big players in the market and that exceptional way is excellent customer service. Before online shopping came into existence, the advantage that small business had over the big box stores was that they treated customers like ...
Views: 505 - GDPR : ALL YOU NEED TO KNOW ABOUT THE BIG DATA PRIVACY REVOLUTION! - by Submitted on May 26, 2018 from Surabhi JoshiWhat exactly is GDPR? GDPR is a solution to customers’ woes! The entire world is familiar and “scared” after the latest cases of data breaches. Well, in today’s era, data breaches are real. Some people with malicious intent steal your data and then eventually mishandle it. GDPR is one ...
Views: 504 - VIDEO CHAT: STRENGTHENING AND MAKING YOUR LIVE CHAT SERVICE UNMATCHABLE! - by Submitted on Sep 01, 2017 from Surabhi JoshiSo far we have talked about live chat, its uses and benefits. But there’s something that has the potential to add to the power of this already efficacious service. Yes! It’s a ‘video chat’ that makes all the difference. It takes a live chat experience to an entirely new level! Video chats ...
Views: 504 - HOW TO HIRE THE RIGHT LEAD GENERATION AGENCY FOR YOUR BUSINESS? - by Submitted on Feb 15, 2018 from Surabhi JoshiThere are times when a business’s marketing team is so much into some elements of the marketing campaign that the others are left out. Or there are instances when the team is about to launch a new product and needs more and more new leads. That’s the time when the team needs an assistance from a ...
Views: 503 - AGENT QUALITIES RESPONSIBLE FOR A BUSINESS’S LIVE CHAT EXCELLENCE! - by Submitted on Feb 08, 2018 from Surabhi JoshiCustomers like live chat support but that doesn’t necessarily mean they’ll like your live chat agents too! The reason? Well, it takes a certain set of live chat agent qualities to make the customers happy. Read on to discover all that it takes to be an efficient live chat ...
Views: 501 - CLEVER TACTICS TO EFFECTIVELY CONVERT YOUR WEBSITE VISITORS INTO CUSTOMERS - by Submitted on Nov 17, 2017 from Surabhi JoshiAs a business, you make money when you get paying customers. Though having a lot of traffic on your website is good but if they do not fulfill your CTA requirements you simply drain away all the effort spent to bring people to your website. Here are the most effective tips that will help you ...
Views: 501 - CUSTOMER CONVENIENCE AND SATISFACTION : LIVE CHAT - by Submitted on Nov 22, 2018 from Surabhi JoshiIn the competitive scenario, the customers expectations have reached heights. The companies, nowadays are incorporating live chat support at their websites. With live chat, the clients can directly communicate with your company and cater to their concerns. Despite customer support, there are ...
Views: 501 - HERE’S WHY BUSINESSES SHOULD CONSIDER LEVERAGING CUSTOMER JOURNEY MAPS - by Submitted on May 31, 2018 from Surabhi JoshiFirstly, let’s get familiar with what a customer journey map is. It is basically a diagram or several diagrams that depict the various stages customers go through while interacting with a business. A customer journey map is a visual representation of the processes starting right from purchasing ...
Views: 501 - HOW TO GET MORE CUSTOMER FEEDBACK - by Submitted on Jun 03, 2017 from Surabhi JoshiCustomer feedback is the best way of knowing the effectiveness level of all the efforts that a business puts into satisfying its customers. Whether it’s about the quality of a company’s product or their experience with it (company), customer feedback helps gain insights about all of these. All a ...
Views: 501 - CUSTOMER EXPERIENCE STRATEGY: UNRIVALLED TIPS TO CREATE A SUCCESSFUL ONE! - by Submitted on Oct 23, 2017 from Surabhi JoshiCultivating an exceptional customer experience for your customers is as important as delivering a great service in today’s era! An impeccable customer service alone cannot meet the ever-increasing expectations of today’s customers. Here are the best ways to create a great customer experience ...
Views: 500 - LET YOUR CUSTOMER SUPPORT AGENTS KNOW THEY’RE APPRECIATED - by Submitted on May 15, 2017 from Surabhi Joshi“Salary” is enough for a person to work at a company. But no one would want to work at a company where their efforts go unnoticed, and they could be replaced in an instant. What makes them stick around and stay loyal to a company is the work environment provided to them. They would love to work ...
Views: 500 - THE BEST TIPS TO HANDLE YOUR CUSTOMERS DURING THE HOLIDAY SEASON - by Submitted on Nov 24, 2017 from Surabhi JoshiThe holiday season is that particular time of the year when a business can gain unbelievable profits. However, these days the competition among businesses is high and customers have unreasonably high service expectations, especially during the holiday rush. In order to stand out from the crowd ...
Views: 500 - BENEFITS OF USING SPEECH ANALYTICS: I - by Submitted on Sep 30, 2019 from Surabhi JoshiAs we mentioned in an earlier post, speech analytics refers to the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The information cumulated using speech analytics can be used to discover information relating to strategy, ...
Views: 499 - HERE’S ALL THAT LIVE CHAT DOES FOR YOUR TRAVEL WEBSITE - by Submitted on Jun 29, 2017 from Surabhi JoshiSo far we have talked about live chat software and its benefits for e-commerce sites. When it comes to travel and tourism sites, live chat is equally beneficial for these sites. Just like e-commerce websites make the most out of this service, travel websites can also leverage it to guide their ...
Views: 499 - LEAD QUALIFICATION: THE ULTIMATE GUIDE TO QUALIFY YOUR LEADS SUCCESSFULLY! - by Submitted on Nov 22, 2017 from Surabhi JoshiIn order to qualify a lead, you need to create a simple, one-page document that lists all the crucial questions you want to ask or the information you want to elicit. But first, you need to indulge in a deep. Lead qualification requires you to follow a systematic approach so as to provide the ...
Views: 499 - HOW TO MOTIVATE YOUR LIVE CHAT TEAM: UPLIFTING TEAM MORALE - by Submitted on Jun 28, 2018 from Surabhi JoshiIt doesn’t matter if you’re a student, an artist or a doctor everybody is struggling in some way and suffers from a lack of motivation at times. This “everybody” includes your live chat agents. Sometimes, you noticed a dunk in your live chat agents’ performance and in the urge of something to ...
Views: 497 - THAT’S HOW YOU PUT UP A SUCCESSFUL CUSTOMER LOYALTY PROGRAM - by Submitted on Jan 30, 2018 from Surabhi JoshiIt’s a no-brainer that acquiring new customers is far more costly than retaining the existing ones. And the best way to do that- a successful customer loyalty program! As an online business, your objectives’ list may include boosted sales, happy customers, greater brand exposure, lowered ...
Views: 496 - TYPES OF SALES PROMOTIONS: II - by Submitted on Jan 16, 2019 from Surabhi Joshi1. Provide free shipping: Providing shipping that’s free of cost is one of the greatest and most profitable sales promotions! Free shipping and return instill in the customers a sense of security that they won’t lose out if the delivered product did not meet their expectations and they wanted ...
Views: 496 - LIVE CHAT – CUSTOMER SERVICE CHANNELS - by Submitted on Oct 01, 2018 from Surabhi JoshiLive chat has become the unsung hero of customer service. Though it is not popular as Facebook or flashy as Instagram, or a social butterfly like twitter, even not buttoned up and business like as LinkedIn. But when it comes to provide quick, speedy and result oriented customer service live chat ...
Views: 495 - ALL THAT YOU NEED FOR UNDERSTANDING YOUR CUSTOMERS TODAY - by Submitted on Jul 20, 2017 from Surabhi JoshiUnderstanding today’s customers requires intense efforts as well as a bit of smart work. With the increasing awareness and expectations of customers, the businesses need to get smarter so as to know what is expected from them. Here’s all that it takes to understand today’s audience: Google ...
Views: 494 - LIVE CHAT AT YOUR SERVICE! - by Submitted on Dec 29, 2018 from Surabhi JoshiThe consumers expectations have certainly touched heights! Getting the support via phone and email have become the default standards for most of the companies and if you really need to differentiate your business with respect to your competition, you need to give your customers access to ...
Views: 494 - PROACTIVE CHAT: THE BEST PRACTICES THAT’LL MAKE YOUR CUSTOMERS LOVE YOU! - by Submitted on Jan 29, 2018 from Surabhi JoshiSuppose you enter a showroom and you find this well-dressed, well-spoken salesman keen to tell you the ABCs of each and every product present there. He doesn’t even let you tell what you’re there for and literally slaps all the relevant and irrelevant information on your face! How would you ...
Views: 494 - HERE’S WHY YOU NEED TO INVEST IN MARKETING AUTOMATION - by Submitted on May 29, 2017 from Surabhi JoshiIn this competitive era, businesses do not have even a single second to waste. So, they find ways to reduce the wastage of time and increase productivity. Marketing automation is one such technology that helps with the same. As the name suggest, marketing automation is all about transforming the ...
Views: 492 - 24/7 LIVE CHAT FOR INSURANCE SERVICES: A STUNNING CUSTOMER SERVICE MAKEOVER! - by Submitted on Sep 29, 2017 from Surabhi JoshiWhy live chat for insurance services? Well, it’s all about customer relationships when it comes to the insurance sector. As a matter of fact, it’s this relationship that brings more business and referrals. Do you know what’s the best way to develop this relationship? Yes! It’s a 24/7 ...
Views: 491 - HERE’S WHY YOU NEED TO INVEST IN MARKETING AUTOMATION - by Submitted on Feb 01, 2020 from Surabhi JoshiIn this competitive era, businesses do not have even a single second to waste. So, they find ways to reduce the wastage of time and increase productivity. Marketing automation is one such technology that helps with the same. As the name suggests, marketing automation is all about transforming ...
Views: 491 - SOCIAL MEDIA LISTENING MISTAKES THAT MAY DISAPPOINT YOUR CUSTOMERS - by Submitted on Oct 28, 2017 from Surabhi JoshiCompanies today, are ramping up their customer support through social media listenings. The reason? Well, things become much easy when the businesses know what their customers actually want and the customers finally get what they desire! However, not all the businesses get it right because ...
Views: 491 - TOP STRATEGIES TO USE SOCIAL MEDIA FOR CUSTOMER RETENTION - by Submitted on Apr 05, 2018 from Surabhi JoshiRunning a business, no matter what scale or size, no matter online or not, you must have always heard that it’s more important to retain the existing customers rather than acquiring new ones. The reason? Well, that’s because the return on that investment will probably be substantially ...
Views: 491 - WEBSITE CONVERSION: THE BASIC STEPS TO START UP THE PROCESS - by Submitted on Nov 09, 2017 from Surabhi JoshiGetting a lot of traffic on your website is good. But, visits alone do not mean a successful business. In order to make money, you’ve got to convert at least some of those visitors into customers. In other words, you need a good amount of website conversions. We have listed the best strategies ...
Views: 491 - BLENDED UNIVERSAL QUEUE SYSTEM AND ITS ADVANTAGES - by Submitted on Sep 28, 2019 from Surabhi JoshiBlended universal queue, more appropriately known as the universal queue (UQ) refers to an advanced concept in contact center design. As per this concept, multiple communications channels (such as telephone, fax, and email) are integrated into a single queue to standardize processing and ...
Views: 490 - EVER WONDERED WHY CUSTOMERS PREFER LIVE CHAT OVER ANY OTHER SUPPORT? - by Submitted on Dec 04, 2017 from Surabhi JoshiToday, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels. Now, the question is – Why do customers prefer online chat services over email and phone? Well, in order to find an ...
Views: 490 - BAD CUSTOMER SERVICE: HOW IT MAY CRUMBLE YOUR BUSINESS INTO PIECES! - by Submitted on Nov 22, 2017 from Surabhi JoshiCustomer service is the most important aspect of your business as it directly affects the revenue growth. Exceptional customer service can compensate for poor marketing skills, but it’s very difficult to replace a bad customer service with effective marketing. Bad customer service usually ...
Views: 489 - ALL THAT MAY BE MAKING YOUR CUSTOMERS UNHAPPY - by Submitted on Apr 17, 2018 from Surabhi JoshiUnhappy customers may directly or indirectly mean high bounce rates, bad company reputation, declined sales, deflated profits and much more. Even if you do your best to gain customer satisfaction, there are certain pitfalls that might lead to customer dissatisfaction. So, it is necessary to be ...
Views: 488 - ELEMENTS OF AN EFFECTIVE FOLLOW-UP EMAIL - by Submitted on Jul 07, 2017 from Surabhi JoshiA majority of the businesses today strive to go above and beyond to nurture their customers. Do you know why? The answer is simple- It’s easier to retain the existing customers rather than acquiring new ones. So, it’s advisable to take care of your customers even after the sale has been closed. ...
Views: 488 - HOW TO CROSS SELL TO YOUR CUSTOMERS EFFECTIVELY - by Submitted on Jun 06, 2017 from Surabhi JoshiCross-selling is one of the most efficacious methods of boosting the profits of a business. It is a powerful tool for expanding the reach of your business, acquiring new customers and enhancing customer lifetime value by encouraging them to buy something that adds to the value of their chosen ...
Views: 488 - HOW TO ENABLE A SMALL TEAM TO RESPOND FASTER TO CUSTOMERS - by Submitted on May 05, 2017 from Surabhi JoshiWith the ever-increasing customer expectations, it becomes quite difficult for the small customer service teams to live up to customer’s expectations. With all the customers’ queries and complaints flooding in through different channels, providing timely responses becomes a daunting task. ...
Views: 488 - KILLER WAYS TO DIMINISH THE CUSTOMER ACQUISITION COST FOR YOUR BUSINESS! - by Submitted on Feb 19, 2018 from Surabhi JoshiCustomer acquisition cost (CAC) refers to the cost associated with convincing a customer to buy a product/service. It includes the cost of the product and the cost incurred on research and marketing efforts as well. It holds a significant role in calculating the value of the customer to the ...
Views: 487 - RULES ON HOW TO END YOUR LIVE CHAT SESSION - by Submitted on Jun 29, 2018 from Surabhi JoshiLast moments can shade an entire memory. Customers generally want to feel protected in their purchases, and that becomes simple when a sales associate makes you feel appreciated. It’s a lesson for all live chat support agents which they need to learn is how you end a chat truly matters. Here are ...
Views: 487 - HOW TO GATHER MORE CUSTOMER FEEDBACK AND SERVE YOUR CUSTOMERS IN A BETTER WAY - by Submitted on May 09, 2018 from Surabhi JoshiMeeting or exceeding customer expectations is possible only if you know what exactly your customers want. Knowing their pain points helps improve the service quality and boost customer satisfaction. A customer feedback survey is the best way of knowing about customers preferences, likes, ...
Views: 486 - LIVE CHAT MYTHS: ARE YOU AMONG THE ONES WHO BLINDLY FOLLOW ANY OF THEM? - by Submitted on Aug 30, 2017 from Surabhi JoshiA majority of the businesses around the globe rely on live chat services for providing an impeccable customer experience. But what about the rest? Well, they are probably clinging to the live chat myths that have been prevailing in their niche for quite a long time now! Yes! There are ...
Views: 486 - LIVE CHAT PROVIDES IMPORTANT DATA - by Submitted on Sep 29, 2018 from Surabhi JoshiNothing could replace relevant and too much data. And here is live chat which aside from its awesome features also provide additional layer of data to your current tracking and attribution tools. The data gathered by live chat differs according to platforms, but generally live chat delivers ...
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