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Articles from Surabhi Joshi | Selfgrowth.com
- BENEFITS OF USING SPEECH ANALYTICS: I - by Submitted on Sep 30, 2019 from Surabhi JoshiAs we mentioned in an earlier post, speech analytics refers to the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The information cumulated using speech analytics can be used to discover information relating to strategy, ...
Views: 570 - HOW RELATIONSHIP MARKETING BENEFITS YOUR BUSINESS - by Submitted on Jan 29, 2020 from Surabhi JoshiRelationship marketing is a form of marketing that emphasizes customer retention and satisfaction, rather than a focus on sales transactions. It is an arrangement where both the buyer and seller have an interest in providing a more satisfying exchange. Using this process, businesses aim at ...
Views: 569 - LET YOUR CUSTOMER SUPPORT AGENTS KNOW THEY’RE APPRECIATED - by Submitted on May 15, 2017 from Surabhi Joshi“Salary” is enough for a person to work at a company. But no one would want to work at a company where their efforts go unnoticed, and they could be replaced in an instant. What makes them stick around and stay loyal to a company is the work environment provided to them. They would love to work ...
Views: 569 - Live Chat increases website sales - by Submitted on Mar 10, 2017 from Surabhi JoshiThere is an excellent way for the small customers to compete with big players in the market and that exceptional way is excellent customer service. Before online shopping came into existence, the advantage that small business had over the big box stores was that they treated customers like ...
Views: 569 - Live Chat – Lead Generation - by Submitted on Mar 03, 2020 from Surabhi JoshiLive chat provides many benefits and it does improves the site performance. It does provides excellent customer support, addressing to customer needs in real time. It also provides : increase conversions, customer service and lead generation. Here we shall discuss how live chat can be used to ...
Views: 569 - LIVE CHAT: THE MOST VALUABLE ASSET FOR YOUR BUSINESS - by Submitted on Feb 14, 2020 from Surabhi JoshiLive chat is no longer limited to the fully fledged businesses. Understanding the importance and monitoring the credibility has made even the small enterprises understand the benefits of live chat. So in today’s digital and online market if you want to compete, you have to have that extra ...
Views: 569 - CUSTOMER ACQUISITION: WHY MOST STARTUPS FAIL AT IT IN THE FIRST PLACE? - by Submitted on Jan 16, 2018 from Surabhi JoshiThey say- Customer acquisition cost is much higher than customer retention. That’s true but applies only to the businesses that have already established themselves in the lucrative market. What about the startups? They’ve got to find the stepping stones in the first place, right? But ...
Views: 568 - HOW TO GET MORE CUSTOMER FEEDBACK - by Submitted on Jun 03, 2017 from Surabhi JoshiCustomer feedback is the best way of knowing the effectiveness level of all the efforts that a business puts into satisfying its customers. Whether it’s about the quality of a company’s product or their experience with it (company), customer feedback helps gain insights about all of these. All a ...
Views: 567 - HERE’S HOW YOU CAN BOOST THE AVERAGE ORDER VALUE FOR YOUR BUSINESS - by Submitted on Jan 11, 2018 from Surabhi JoshiFirstly, what exactly does an average order value in business mean? Well, the term can be described as the average dollar amount a customer spends when placing an order in an e-commerce store. If you own an e-commerce store, you probably know for a fact that one of the main objectives of ...
Views: 565 - HOW LIVE CHAT AND VIDEO CHAT SERVICES BENEFIT THE HEALTHCARE INDUSTRY - by Submitted on Sep 28, 2017 from Surabhi JoshiThe healthcare sector has always welcomed the advancements in technology with opened arms. The sector continues to constantly redevelop and improve patient care and operations. As a matter of fact, the advent of live chat and video chat in the healthcare industry has played a significant role ...
Views: 565 - HOW TO MOTIVATE YOUR LIVE CHAT TEAM: UPLIFTING TEAM MORALE - by Submitted on Jun 28, 2018 from Surabhi JoshiIt doesn’t matter if you’re a student, an artist or a doctor everybody is struggling in some way and suffers from a lack of motivation at times. This “everybody” includes your live chat agents. Sometimes, you noticed a dunk in your live chat agents’ performance and in the urge of something to ...
Views: 563 - LIVE CHAT AT YOUR SERVICE! - by Submitted on Dec 29, 2018 from Surabhi JoshiThe consumers expectations have certainly touched heights! Getting the support via phone and email have become the default standards for most of the companies and if you really need to differentiate your business with respect to your competition, you need to give your customers access to ...
Views: 563 - WEBSITE CONVERSION: THE BASIC STEPS TO START UP THE PROCESS - by Submitted on Nov 09, 2017 from Surabhi JoshiGetting a lot of traffic on your website is good. But, visits alone do not mean a successful business. In order to make money, you’ve got to convert at least some of those visitors into customers. In other words, you need a good amount of website conversions. We have listed the best strategies ...
Views: 563 - Reports And Analysis In Live Chat - by Submitted on Jul 12, 2018 from Surabhi JoshiLearn and improve parts of your service by using reports and analytics available in LiveChat. These built-in features will help you trail the important chat. With Live Chat Agent, you can generate a plethora of reports utilizing the significant performance metrics and obtain insights into your ...
Views: 562 - ENHANCE YOUR EMAIL MARKETING CAMPAIGN WITH PERSONALIZATION - by Submitted on Jun 24, 2017 from Surabhi JoshiWhat exactly is personalization? It is when a company carries out a thorough research so as to dig deeper into customer behavior and interests. Thereafter, the products and services are tailored as per their interests so as to boost satisfaction level. When it comes to email marketing, ...
Views: 561 - THAT’S HOW YOU PUT UP A POWERFUL KNOWLEDGE BASE FOR YOUR CUSTOMERS! - by Submitted on Sep 08, 2017 from Surabhi JoshiA knowledge base on your website is a boon for your support agents and customers alike. You ask us how? Well, it’s no brainer that the customer service reps have to deal with a lot of queries throughout the day. Also, of all the queries that they have to face, most are simple and ...
Views: 561 - HERE’S ALL THAT LIVE CHAT DOES FOR YOUR TRAVEL WEBSITE - by Submitted on Jun 29, 2017 from Surabhi JoshiSo far we have talked about live chat software and its benefits for e-commerce sites. When it comes to travel and tourism sites, live chat is equally beneficial for these sites. Just like e-commerce websites make the most out of this service, travel websites can also leverage it to guide their ...
Views: 560 - HERE’S WHY COMMUNICATION IS HIGHLY BENEFICIAL FOR YOUR BUSINESS - by Submitted on May 10, 2018 from Surabhi JoshiCommunication is the major factor that decides the quality of a relationship. Especially when it comes to businesses and customers, communication goes far beyond just defining the relationship between the two. It has got to do with various aspects related to the business. Read on to know what ...
Views: 560 - ELEMENTS OF AN EFFECTIVE FOLLOW-UP EMAIL - by Submitted on Jul 07, 2017 from Surabhi JoshiA majority of the businesses today strive to go above and beyond to nurture their customers. Do you know why? The answer is simple- It’s easier to retain the existing customers rather than acquiring new ones. So, it’s advisable to take care of your customers even after the sale has been closed. ...
Views: 559 - THE MOST SUCCESSFUL WAYS A BUSINESS CAN EMPLOY TO EDUCATE ITS CUSTOMERS - by Submitted on Dec 20, 2017 from Surabhi JoshiIn today’s era, when we talk about customer centricity, it’s no more just limited to knowing the hidden requirements of the customers and keeping up with their expectations. It is more about a business empowering the customers and what better way to do that other than educating them? Now the ...
Views: 559 - BEST TIPS TO PROTECT YOUR BRAND FROM THE WRATH OF ANGRY SOCIAL MEDIA USERS! - by Submitted on Oct 05, 2017 from Surabhi JoshiThere’s an age old saying- Prevention is better than cure! This is absolutely true in case of a brand or a business today! What makes us say that? Well! No matter what scale or size a business is, no matter how great it’s products or services are, it has to face the wrath of angry social media ...
Views: 558 - CUSTOMER SERVICE FAILS: THINGS THAT LEAD TO DISSATISFIED CUSTOMERS - by Submitted on Sep 19, 2017 from Surabhi JoshiCustomer service fails– something that every business may face at some point in time or the other. Why? Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to ...
Views: 558 - E-COMMERCE TRENDS 2018: ALL THAT’LL HELP BUSINESSES THRIVE! - by Submitted on Dec 29, 2017 from Surabhi JoshiThe e-commerce market is huge and it continues to grow with each passing year. As more people switch to online shopping, it becomes necessary for the retailers to make their brand visible online. E-commerce undoubtedly boasts a virtually limitless market. The fact that it is convenient than ...
Views: 558 - THE BEST TIPS TO HANDLE YOUR CUSTOMERS DURING THE HOLIDAY SEASON - by Submitted on Nov 24, 2017 from Surabhi JoshiThe holiday season is that particular time of the year when a business can gain unbelievable profits. However, these days the competition among businesses is high and customers have unreasonably high service expectations, especially during the holiday rush. In order to stand out from the crowd ...
Views: 558 - LIVE CHAT PROVIDES IMPORTANT DATA - by Submitted on Sep 29, 2018 from Surabhi JoshiNothing could replace relevant and too much data. And here is live chat which aside from its awesome features also provide additional layer of data to your current tracking and attribution tools. The data gathered by live chat differs according to platforms, but generally live chat delivers ...
Views: 557 - TYPES OF SALES PROMOTIONS: II - by Submitted on Jan 16, 2019 from Surabhi Joshi1. Provide free shipping: Providing shipping that’s free of cost is one of the greatest and most profitable sales promotions! Free shipping and return instill in the customers a sense of security that they won’t lose out if the delivered product did not meet their expectations and they wanted ...
Views: 557 - ALL THAT MAY BE MAKING YOUR CUSTOMERS UNHAPPY - by Submitted on Apr 17, 2018 from Surabhi JoshiUnhappy customers may directly or indirectly mean high bounce rates, bad company reputation, declined sales, deflated profits and much more. Even if you do your best to gain customer satisfaction, there are certain pitfalls that might lead to customer dissatisfaction. So, it is necessary to be ...
Views: 555 - LEAD GENERATION WITH LINKEDIN: YOU WON’T BELIEVE HOW EASY IT CAN BE! - by Submitted on Sep 05, 2017 from Surabhi JoshiHow important is lead generation for a business? Okay, lets relate it to real life. How important is it for the humans to eat, drink or breathe to survive? Just like all of these activities are inevitable, lead generation is critical for a business’s survival! That’s why businesses around ...
Views: 555 - LIVE CHAT – CUSTOMER SERVICE CHANNELS - by Submitted on Oct 01, 2018 from Surabhi JoshiLive chat has become the unsung hero of customer service. Though it is not popular as Facebook or flashy as Instagram, or a social butterfly like twitter, even not buttoned up and business like as LinkedIn. But when it comes to provide quick, speedy and result oriented customer service live chat ...
Views: 555 - SOCIAL MEDIA LISTENING MISTAKES THAT MAY DISAPPOINT YOUR CUSTOMERS - by Submitted on Oct 28, 2017 from Surabhi JoshiCompanies today, are ramping up their customer support through social media listenings. The reason? Well, things become much easy when the businesses know what their customers actually want and the customers finally get what they desire! However, not all the businesses get it right because ...
Views: 554 - 4 REASONS YOUR BUSINESS SHOULD USE BRAND ADVOCACY - by Submitted on May 26, 2017 from Surabhi JoshiBrand advocacy is all about your brand lovers introducing you to new customers, efficaciously driving new revenue and business intelligence. It further helps cut down on marketing expenses as well. It can benefit a business in a number of ways. Read on to know what brand advocacy can do for your ...
Views: 553 - CUSTOMER EXPERIENCE STRATEGY: UNRIVALLED TIPS TO CREATE A SUCCESSFUL ONE! - by Submitted on Oct 23, 2017 from Surabhi JoshiCultivating an exceptional customer experience for your customers is as important as delivering a great service in today’s era! An impeccable customer service alone cannot meet the ever-increasing expectations of today’s customers. Here are the best ways to create a great customer experience ...
Views: 553 - LIVE CHAT : BENEFITS AND ADVANTAGES - by Submitted on Aug 18, 2018 from Surabhi JoshiAdding live chat to your website simply means decrease customer service response time and enhance in customer satisfaction. There a lot more companies that fail to efficiently use their website to its fullest potential and to immediately provide relevant information to the visitors which might ...
Views: 553 - VIDEO CHAT: STRENGTHENING AND MAKING YOUR LIVE CHAT SERVICE UNMATCHABLE! - by Submitted on Sep 01, 2017 from Surabhi JoshiSo far we have talked about live chat, its uses and benefits. But there’s something that has the potential to add to the power of this already efficacious service. Yes! It’s a ‘video chat’ that makes all the difference. It takes a live chat experience to an entirely new level! Video chats ...
Views: 553 - ALL THAT YOU NEED FOR UNDERSTANDING YOUR CUSTOMERS TODAY - by Submitted on Jul 20, 2017 from Surabhi JoshiUnderstanding today’s customers requires intense efforts as well as a bit of smart work. With the increasing awareness and expectations of customers, the businesses need to get smarter so as to know what is expected from them. Here’s all that it takes to understand today’s audience: Google ...
Views: 552 - HOW TO CROSS SELL TO YOUR CUSTOMERS EFFECTIVELY - by Submitted on Jun 06, 2017 from Surabhi JoshiCross-selling is one of the most efficacious methods of boosting the profits of a business. It is a powerful tool for expanding the reach of your business, acquiring new customers and enhancing customer lifetime value by encouraging them to buy something that adds to the value of their chosen ...
Views: 552 - INEVITABLE ELEMENTS OF A HIGHLY EFFICACIOUS CRM SOLUTION FOR A BUSINESS - by Submitted on Jan 25, 2018 from Surabhi JoshiWhy CRM in the very first place? The businesses today can leverage the technology so as to collect every bit of information about their website visitors. But what after a lot of data has been collected? It just can’t be allowed to pile up and go useless. Unless and until there’s an ...
Views: 552 - TAKE THE CREDIBILITY OF YOUR BUSINESS TO A NEW LEVEL! - by Submitted on Aug 10, 2017 from Surabhi JoshiCustomers today, have grown smarter than ever. That’s the reason why businesses strive to go beyond their limits to keep the customers happy. Sky high customer expectations and a competitive market makes it really important for the businesses to take steps to stand out from the crowd and there ...
Views: 552 - HERE’S WHY BUSINESSES SHOULD CONSIDER LEVERAGING CUSTOMER JOURNEY MAPS - by Submitted on May 31, 2018 from Surabhi JoshiFirstly, let’s get familiar with what a customer journey map is. It is basically a diagram or several diagrams that depict the various stages customers go through while interacting with a business. A customer journey map is a visual representation of the processes starting right from purchasing ...
Views: 551 - 4 REASONS YOUR BUSINESS SHOULD USE BRAND ADVOCACY - by Submitted on Jan 30, 2020 from Surabhi JoshiBrand advocacy is all about your business lovers introducing you to new customers, efficaciously driving new revenue and business intelligence. It further helps cut down on marketing expenses as well. It can benefit a business in a number of ways. Read on to know what such this advocacy can do ...
Views: 550 - HOW TO MAKE YOUR CUSTOMER SUPPORT AGENTS MORE PRODUCTIVE? - by Submitted on May 24, 2017 from Surabhi JoshiCustomer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive and yield the best results through your customer ...
Views: 550 - Live Chat Increases Sales - by Submitted on Mar 06, 2020 from Surabhi JoshiLive chat at your website, is for sure to increase sales. Communicating with your customers at the key drop of points can prevent your customers from quitting the shopping cart. The fact is that with live chat you are able to give time relevant help and this is adored by the customers. There ...
Views: 550 - THE BASICS : REACTIVE VS PROACTIVE LIVE CHAT - by Submitted on Oct 19, 2018 from Surabhi JoshiWhen you are to decide the strategy for live chat, you are required to emphasize on your company’s individual requirement for chat. It could be either reactive or proactive or simply a combination of both. Here we shall have an idea about the basic of reactive and proactive chat. Imagine you ...
Views: 550 - CUSTOMER CONVENIENCE AND SATISFACTION : LIVE CHAT - by Submitted on Nov 22, 2018 from Surabhi JoshiIn the competitive scenario, the customers expectations have reached heights. The companies, nowadays are incorporating live chat support at their websites. With live chat, the clients can directly communicate with your company and cater to their concerns. Despite customer support, there are ...
Views: 549 - HOW TO ENABLE A SMALL TEAM TO RESPOND FASTER TO CUSTOMERS - by Submitted on May 05, 2017 from Surabhi JoshiWith the ever-increasing customer expectations, it becomes quite difficult for the small customer service teams to live up to customer’s expectations. With all the customers’ queries and complaints flooding in through different channels, providing timely responses becomes a daunting task. ...
Views: 549 - BAD CUSTOMER SERVICE: HOW IT MAY CRUMBLE YOUR BUSINESS INTO PIECES! - by Submitted on Nov 22, 2017 from Surabhi JoshiCustomer service is the most important aspect of your business as it directly affects the revenue growth. Exceptional customer service can compensate for poor marketing skills, but it’s very difficult to replace a bad customer service with effective marketing. Bad customer service usually ...
Views: 548 - EVER WONDERED WHY CUSTOMERS PREFER LIVE CHAT OVER ANY OTHER SUPPORT? - by Submitted on Dec 04, 2017 from Surabhi JoshiToday, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels. Now, the question is – Why do customers prefer online chat services over email and phone? Well, in order to find an ...
Views: 548 - ARE YOU RESPONSIBLE FOR YOUR CUSTOMERS ABANDONING YOUR BUSINESS? - by Submitted on Oct 30, 2017 from Surabhi JoshiThere are times when your customers love your business with all their heart. Then there are times when they are disappointed with you. The worst case scenario is, your long-time customers leave you and stop buying from you! It’s shocking but it’s true. Do you know what causes all of this ...
Views: 547 - GDPR : ALL YOU NEED TO KNOW ABOUT THE BIG DATA PRIVACY REVOLUTION! - by Submitted on May 26, 2018 from Surabhi JoshiWhat exactly is GDPR? GDPR is a solution to customers’ woes! The entire world is familiar and “scared” after the latest cases of data breaches. Well, in today’s era, data breaches are real. Some people with malicious intent steal your data and then eventually mishandle it. GDPR is one ...
Views: 547 - LEAD QUALIFICATION: THE ULTIMATE GUIDE TO QUALIFY YOUR LEADS SUCCESSFULLY! - by Submitted on Nov 22, 2017 from Surabhi JoshiIn order to qualify a lead, you need to create a simple, one-page document that lists all the crucial questions you want to ask or the information you want to elicit. But first, you need to indulge in a deep. Lead qualification requires you to follow a systematic approach so as to provide the ...
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