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On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- CLEVER TIPS TO ADD AN ESSENTIAL HUMAN TOUCH TO YOUR LIVE CHAT SUPPORT - by Submitted on Jul 17, 2018 from Surabhi JoshiYou may ask me: What’s the need to add a personal touch to a business’s live chat support? Well, that’s because apart from the customers’ obvious needs for which they end up on your website, they also have psychological needs. Every business needs to fulfill these needs so as to turn its ...
Views: 402 - COMMON LIVE CHAT FAILS AND WAYS TO COMBAT THEM EFFECTIVELY - by Submitted on Jul 11, 2017 from Surabhi JoshiThough live chat is an untapped potential for any business today, it can be beneficial only if used appropriately. It’s just a matter of using the live chat elements in the correct proportions. If used correctly, live chat can help generate leads, reduce cart abandonment, boost sales and gain ...
Views: 514 - COMMON TYPES OF CUSTOMERS YOU’LL COME ACROSS AS A SUPPORT AGENT - by Submitted on Jun 23, 2018 from Surabhi JoshiWorking at a customer support center is quite a tedious task. As a support agent, you have to deal with a variety of customers. You are supposed to handle customer inquiries as politely as possible, irrespective of your mood. Read on to know the various types of customers encountered at a ...
Views: 421 - COMMUNICATION WITH LIVE CHAT - by Submitted on Sep 03, 2018 from Surabhi JoshiIn today’s digital era where most of the world’s transactions and interactions take place online, there are some things that a business cannot do without. As the websites are providing links to social media platforms, live chat has also become the basic necessity and also provides a customer ...
Views: 372 - CONSEQUENCES OF A BAD CUSTOMER SERVICE FOR YOUR BUSINESS - by Submitted on Jul 03, 2017 from Surabhi JoshiA bad customer service may be seen in a number of forms such as inefficient customer support agents, poor support channel management, slow customer query resolution and more. Since customer service plays a significant role in deciding the success of a business so it requires special attention. ...
Views: 545 - CONVERSION MARKETING: HOW MUCH DO YOU KNOW ABOUT IT? - by Submitted on Nov 28, 2017 from Surabhi JoshiConversion marketing refers to the act of converting site visitors into paying customers. It further refers to tactics that encourage customers to take a specific action, “converting” a person browsing your website into a purchaser of your product or service. In terms of online marketing, this ...
Views: 572 - CREATE AN ENGAGING EXPERIENCE FOR YOUR EXISTING AND POTENTIAL CUSTOMERS WITH LIVE CHAT - by Submitted on Nov 03, 2018 from Surabhi JoshiLive chat is a platform which makes it possible for your customers to get in touch with your chat agents. Live chat not only allows you to chat but even to transfer files. Live chat, no doubts benefits your business in many ways as compared to email phone support and various other communication ...
Views: 356 - CREATE VIRTUAL DEPARTMENT WITH LIVE CHAT! - by Submitted on Dec 13, 2018 from Surabhi JoshiThere are many departments where paper work can be reduced to the minimum and consequently, the workforce can be reduced and shifted online, and people can be motivated to visit the website rather than visiting the physical office. This is possible by including more efficient tools like live ...
Views: 416 - CRM: LET’S GET TO KNOW THE SOFTWARE RESPONSIBLE FOR A BUSINESS’S SUCCESS - by Submitted on Dec 01, 2017 from Surabhi JoshiCRM stands for customer relationship management. The term refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Its sole aim is to improve business relationships with customers, assist in ...
Views: 425 - CROSS-MEDIA QUEUING AND ITS COMPONENTS - by Submitted on Nov 04, 2019 from Surabhi JoshiThe term “Cross-media queuing” refers to a call center methodology in which all incoming messages, be it a phone call, an e-mail, fax, interactive voice response (IVR) message, website submission or an instant message, is routed in the same way. As per a resource, Intel provided a whitepaper ...
Views: 367 - CUSTOMER ACQUISITION: WHY MOST STARTUPS FAIL AT IT IN THE FIRST PLACE? - by Submitted on Jan 16, 2018 from Surabhi JoshiThey say- Customer acquisition cost is much higher than customer retention. That’s true but applies only to the businesses that have already established themselves in the lucrative market. What about the startups? They’ve got to find the stepping stones in the first place, right? But ...
Views: 501 - CUSTOMER CENTRICITY: KNOW ALL THAT IT DOES FOR YOUR BUSINESS AND CUSTOMERS - by Submitted on Nov 03, 2017 from Surabhi JoshiCustomer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Customer-centric businesses believe in the fact that their clients are the only reason ...
Views: 423 - CUSTOMER CHURN REDUCTION: TOP STRATEGIES THAT’LL HELP RETAIN YOUR CUSTOMERS - by Submitted on Dec 10, 2019 from Surabhi JoshiNo business wants to witness customer churn. In other words, every business fears losing its customers but some customers are past saving. These are the ones who’ve made their decision and are about to leave soon. Now all you can do is prevent more of customers from following the suit. How can ...
Views: 278 - CUSTOMER CONVENIENCE AND SATISFACTION : LIVE CHAT - by Submitted on Nov 22, 2018 from Surabhi JoshiIn the competitive scenario, the customers expectations have reached heights. The companies, nowadays are incorporating live chat support at their websites. With live chat, the clients can directly communicate with your company and cater to their concerns. Despite customer support, there are ...
Views: 490 - CUSTOMER DATA: HOW IT HELPS TAKE YOUR CUSTOMER SUPPORT A STEP FURTHER! - by Submitted on Sep 21, 2017 from Surabhi JoshiWhat’s the need to collect customer data? How would these piles of information help you ? The answer is- ‘Customer data is no less than gold mine.’ Whether you collect this valuable customer data through forms or social media pages or a live chat service, either ways it serves as a powerful ...
Views: 594 - CUSTOMER EXPERIENCE STRATEGY: UNRIVALLED TIPS TO CREATE A SUCCESSFUL ONE! - by Submitted on Oct 23, 2017 from Surabhi JoshiCultivating an exceptional customer experience for your customers is as important as delivering a great service in today’s era! An impeccable customer service alone cannot meet the ever-increasing expectations of today’s customers. Here are the best ways to create a great customer experience ...
Views: 493 - CUSTOMER EXPERIENCE TRENDS: ALL THAT A BUSINESS SHOULD FOCUS ON IN 2018! - by Submitted on Dec 19, 2017 from Surabhi JoshiA business that values its customers is very well aware of the significance of customer experience. Every department of such a business strives hard to provide the best experience to all its customers so as to gain a loyal customer base. Is your business too focused on your customers? If ...
Views: 637 - CUSTOMER EXPERIENCE: THE BEST TIPS TO RAMP IT UP FOR YOUR ECOMMERCE - by Submitted on Oct 10, 2017 from Surabhi JoshiWhat’s your idea of an exceptional eCommerce customer experience? A well designed website, easy navigation, killer content, easy checkout process and stuff? Well, there’s much more that affects customer experience today. The eCommerce customers today are smarter than ever and highly ...
Views: 431 - CUSTOMER FEEDBACK SURVEY: ARE YOU DOING IT THE WAY IT’S MEANT TO BE DONE? - by Submitted on Nov 06, 2017 from Surabhi JoshiA customer feedback survey can transform all the departments of your business provided that it is done the right way. From the product team to the marketing team to the customer support team, everything can be improvised so as to boost your brand’s success. However, if you fail to survey the ...
Views: 416 - CUSTOMER FEEDBACK: WHY DOES IT MATTER FOR YOUR BUSINESS? - by Submitted on Dec 20, 2019 from Surabhi JoshiCustomer feedback is basically the opinion of the customers regarding your products and services. Since customer satisfaction is the ultimate goal of any business, so, customer opinion is the most important of all and you need to make sure you listen to them at all times. Customer feedback ...
Views: 309 - CUSTOMER JOURNEY MAPS : REASONS WHY THEY MAY BE RENDERED USELESS! - by Submitted on Sep 23, 2017 from Surabhi JoshiCustomer journey maps are crucial for customer success and customer experience management. Journey mapping is a necessity for nurturing and satisfying customers in today’s era! A customer- centric approach is what makes the businesses stand out of the crowd today. Customer journey mapping ...
Views: 520 - CUSTOMER LOYALTY : PROVIDE A REAL REASON TO RETURN WITH LIVE CHAT - by Submitted on Sep 14, 2018 from Surabhi JoshiThe eCommerce websites should not be just focusing on quick sales. Your products and customer service should be geared to provide the customers with positive experience which motivates and encourages them to return again and make purchases. With the live chat icon at your site you can help ...
Views: 393 - CUSTOMER LOYALTY PROGRAM: TOP 6 TIPS TO MAKE IT A HUGE SUCCESS - by Submitted on Feb 04, 2020 from Surabhi JoshiA customer loyalty program is all about employing strategies for customer appreciation, encouragement so as to accomplish customer retention. It may vary from an advanced access to new products to free merchandise. Companies leverage loyalty program to strengthen their relationships with their ...
Views: 410 - CUSTOMER PAIN POINTS: WHERE TO UNCOVER THESE LEAKY POINTS IN YOUR BUSINESS - by Submitted on Sep 02, 2017 from Surabhi JoshiCustomer pain points in a purchase journey are inevitable! The success lies in eradicating them in the best possible manner. This would first require the identification of these pain points and the best sources to dig them out are: Customer feedback: A feedback is something that helps ...
Views: 417 - CUSTOMER RETENTION: PROVEN STRATEGIES TO GROW A LOYAL CUSTOMER BASE - by Submitted on Feb 07, 2020 from Surabhi JoshiBusinesses that are aware of the power of customer retention, leverage it and make efforts to keep their customers satisfied. As a matter of fact, word of mouth is the strongest marketing tool these days and the main source of WOM marketing are your present customers. When your customers are ...
Views: 408 - CUSTOMER SERVICE FAILS: THINGS THAT LEAD TO DISSATISFIED CUSTOMERS - by Submitted on Sep 19, 2017 from Surabhi JoshiCustomer service fails– something that every business may face at some point in time or the other. Why? Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to ...
Views: 502 - CUSTOMER SERVICE REPS: QUESTIONS TO ASK IN ORDER TO HIRE THE BEST ONES! - by Submitted on Dec 19, 2019 from Surabhi JoshiCustomer service is an inevitable aspect of a company and it’s success. You may offer the best of goods and services to the customers but that’s not the only thing that matters. Despite the exceptional quality of your goods, customers may still have queries that if go unresolved may lead to ...
Views: 288 - CUSTOMER SERVICE TOOLS THAT YOU CAN’T AFFORD TO NEGLECT IN 2018 - by Submitted on Jan 10, 2018 from Surabhi JoshiRealizing the importance of an exceptional customer experience, every business strives hard to provide one. But do all of them succeed in doing what that? Well, not really! The reason? They probably neglect one of the most important aspects of the customer experience improvement ...
Views: 464 - CUSTOMER SERVICE: HERE’S HOW YOU CAN ENHANCE IT USING TEXT MESSAGES - by Submitted on Feb 05, 2020 from Surabhi JoshiAs a matter of fact, SMS service is the most preferred channel for businesses as it is affordable, convenient and efficacious. It is capable of delivering fast service and provides high customer satisfaction rates. It acts as a real-time savior for the support agents at any company. When used ...
Views: 426 - CUSTOMER SUPPORT HABITS THAT YOUR TEAM SHOULD BE FOLLOWING RELIGIOUSLY! - by Submitted on Nov 27, 2017 from Surabhi JoshiHumans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have ...
Views: 437 - CUSTOMER SUPPORT TRENDS: WHAT’S HOT AND WHAT’S NOT FOR THE COMING YEAR! - by Submitted on Oct 11, 2017 from Surabhi JoshiCustomer support trends undergo evolution with each passing year. Just like we saw live chat, artificial intelligence, chatbots and other such amazing advents transforming the customer support industry, several other trends will continue to enhance customer experience. Here is a rundown of ...
Views: 515 - CUSTOMERS PREFER LIVE CHAT - by Submitted on Dec 20, 2018 from Surabhi JoshiHere we are stating a simple fact : Customers love live chat According to the survey conducted by Forrester research, it was stated that 44% of the online customers say that having a live chat available while making an online purchase is one of the most important features a website can ...
Views: 360 - DECREASE SHOPPING CART ABANDONMENT USING CHAT INVITATIONS - by Submitted on Oct 29, 2018 from Surabhi JoshiThere is a great sales platform established by you. You have got all your fabulous products and services beautifully displayed that provokes the customer’s passion and interests. The platform is also performing as you thought, except for one concern, that you are losing your customers as a ...
Views: 314 - Decrease shopping cart abandonment using chat invitations - by Submitted on Feb 25, 2020 from Surabhi JoshiThere is a great sales platform established by you. You have got all your fabulous products and services beautifully displayed that provokes the customer’s passion and interests. The platform is also performing as you thought, except for one concern, that you are losing your customers as a ...
Views: 335 - DELIGHT YOUR CUSTOMERS WITH A HIGHLY EFFICIENT AUTOMATED SERVICE - by Submitted on Jan 06, 2020 from Surabhi JoshiEvery business strives to provide an exceptional service to its customers. Organizations today, go above and beyond and come up with the best solutions so as to boost customer satisfaction levels. Customer service automation is also one of those solutions. When used appropriately, an ...
Views: 391 - DISCOVER CUSTOMER PAIN POINTS WITH LIVE CHAT - by Submitted on Nov 05, 2018 from Surabhi JoshiIt is the internet revolution and the new digital marketing technology which have introduced many new terms and one such term is “pain points”. A pain point is referred to a problem that a customer is facing and has not yet been fixed or addressed. With the conventional supports, it is tough ...
Views: 333 - DO YOU STILL THINK LIVE CHAT SUPPORT IS NOT MEANT FOR YOUR WEBSITE? - by Submitted on May 28, 2018 from Surabhi JoshiSo, you still think your business can thrive without a live chat service today? Well, if that’s what’s on your mind, you need think again! The most successful businesses today are the ones that value their customers and be there to assist them every hour of the day. And that’s possible due to a ...
Views: 451 - DO YOU THINK EMAIL MARKETING IS NO MORE BENEFICIAL? THINK AGAIN! - by Submitted on Dec 11, 2017 from Surabhi JoshiDo you think email marketing is oh so outdated? Well, if that’s so, it’s all in your mind! Email marketing is undoubtedly a powerful and highly efficacious medium for growing your business. It is far more beneficial than other, more traditional forms of marketing. Here are the top reasons ...
Views: 601 - DO YOU WISH TO TURN CUSTOMER COMPLAINTS INTO BLESSINGS? READ ON - by Submitted on Apr 16, 2018 from Surabhi Joshi“We love complaints!”, said no business ever! Customer complaints are rather taken as disappointments that tend to render all customer service efforts futile. But as they say- “Every coin has two sides.” Same is the case with customer complaints. Though they bring you down at the same time they ...
Views: 449 - DOUBTS OF CUSTOMERS, 24/7/365, SHOULD BE CLEARED INSTANTLY - by Submitted on Jul 23, 2018 from Surabhi JoshiThere was a time when business houses were only able to serve their customers for 8, 10 or 12 hours in a day and there was no service whatsoever during holidays but woith the arrival of Internet, things have changed for good. Today, customers are being served irrespective of time and day through ...
Views: 396 - E-COMMERCE TRENDS 2018: ALL THAT’LL HELP BUSINESSES THRIVE! - by Submitted on Dec 29, 2017 from Surabhi JoshiThe e-commerce market is huge and it continues to grow with each passing year. As more people switch to online shopping, it becomes necessary for the retailers to make their brand visible online. E-commerce undoubtedly boasts a virtually limitless market. The fact that it is convenient than ...
Views: 502 - EFFECTIVE METHODS TO INCREASE SECURITY USING LIVE CHAT - by Submitted on Jun 27, 2018 from Surabhi JoshiWhether you’re a web- hosting company or an online store, in any case, you probably had to face circumstances where somebody else tries to gain access to an account they don’t possess. Exploiters use influence and social engineering to talk their way into acquiring someone else credentials. Live ...
Views: 405 - ELEMENTS OF AN EFFECTIVE FOLLOW-UP EMAIL - by Submitted on Jul 07, 2017 from Surabhi JoshiA majority of the businesses today strive to go above and beyond to nurture their customers. Do you know why? The answer is simple- It’s easier to retain the existing customers rather than acquiring new ones. So, it’s advisable to take care of your customers even after the sale has been closed. ...
Views: 480 - EMAIL MARKETING: TOP 5 REASONS WHY YOU SHOULD CONSIDER INVESTING IN IT - by Submitted on Jan 10, 2020 from Surabhi JoshiEmail marketing is undoubtedly a powerful and highly efficacious medium for growing your business. It is far more beneficial than other, more traditional forms of marketing. Here are the top 5 reasons to convince you to invest your time and resources to develop an email marketing ...
Views: 378 - EMPOWER YOUR CUSTOMERS AND ULTIMATELY ENHANCE THE CUSTOMER EXPERIENCE! - by Submitted on May 30, 2018 from Surabhi JoshiWhether the customer experience was fair, good or excellent is best known to the customer. Empowering them is a way of enabling them to express whatever they feel. As a matter of fact, the customers today, want you to know what they want and whenever they want. Customer empowerment benefits the ...
Views: 357 - ENGAGE VISITORS AND COLLECT CONTACT DETAILS WITH LIVE CHAT - by Submitted on Sep 11, 2018 from Surabhi JoshiIf you are looking for ways to turn the web browsers into paying customers than providing quality customer service is an awesome way to differentiate your business and land your customers with an incredible experience. Live chat is the tool which provides excellent customer service. The chat ...
Views: 340 - ENHANCE YOUR EMAIL MARKETING CAMPAIGN WITH PERSONALIZATION - by Submitted on Jun 24, 2017 from Surabhi JoshiWhat exactly is personalization? It is when a company carries out a thorough research so as to dig deeper into customer behavior and interests. Thereafter, the products and services are tailored as per their interests so as to boost satisfaction level. When it comes to email marketing, ...
Views: 502 - ENHANCE YOUR ON LINE SHOPPING EXPERIENCE WITH LIVE CHAT - by Submitted on Jul 25, 2018 from Surabhi JoshiThe consumer expectations of customer service have reached heights. Providing customer support via phone and email have become the default standards however if you want to differentiate your business you have to improve the customer experience as well as it is important to give support to your ...
Views: 408 - ESSENTIAL ELEMENTS THAT’LL HELP MAKE YOUR HOTEL WEBSITE A SUCCESS! - by Submitted on Jan 09, 2018 from Surabhi JoshiWhat would be your answer if I ask you to name the essential elements that’ll make your hotel website successful? You would probably say- an enticing design, an easy navigation, a great user-experience and stuff, right? Well, these elements, no doubt, are important but there’s a lot more you ...
Views: 534 - ESSENTIALS AND APPLICATIONS OF IVR TECHNOLOGY - by Submitted on Aug 16, 2019 from Surabhi JoshiIVR stands for Interactive Voice Response. It refers to a technology that allows a computer to interact with humans through the use of voice and DTMF ( dual- tone multi frequency) tones input via keypad. IVR technology is also employed in telecommunication systems where it allows customers to ...
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