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Articles from Surabhi Joshi | Selfgrowth.com
- BENEFITS OF CO- BROWSE TECHNOLOGY: III - by Submitted on Aug 08, 2019 from Surabhi Joshi1. Increased grade of customer engagement: An increased grade of customer engagement is one more benefit offered by co- browse technology. Co-browsing teaches customers how to do things rapidly and effectively. Moreover, proactive invitations to shop together drive customer engagement, giving ...
Views: 318 - BEST CUSTOMER RETENTION STRATEGIES : PART II - by Submitted on Jan 08, 2019 from Surabhi Joshi1. Reactivate the lost customers: Customer retention can be easily achieved by dedicating resources to entice your lost customers. You can further regenerate business by approaching them in the correct way, with the correct offer. In other words, reactivating customers who are familiar with you ...
Views: 317 - TIPS TO INCREASE CONVERSION RATE: III - by Submitted on Jul 24, 2019 from Surabhi Joshi1. Create urgency through scarcity: You can employ a number of techniques in order to achieve a high conversion rate. Creating urgency through scarcity is an efficacious tactic of doing so. You can create scarcity in the following two ways: i) quantity-related scarcity: This type of ...
Views: 316 - DECREASE SHOPPING CART ABANDONMENT USING CHAT INVITATIONS - by Submitted on Oct 29, 2018 from Surabhi JoshiThere is a great sales platform established by you. You have got all your fabulous products and services beautifully displayed that provokes the customer’s passion and interests. The platform is also performing as you thought, except for one concern, that you are losing your customers as a ...
Views: 314 - OUTBOUND MARKETING STRATEGIES TO GROW YOUR BUSINESS: I - by Submitted on Jul 16, 2019 from Surabhi JoshiOutbound marketing is a marketing methodology that tries to reach consumers through general media advertising as well as through in-person contact. Outbound marketing can be carried out in the form of TV advertising, face-to-face meetings, or cold- calling. Through each of these outbound ...
Views: 314 - OUTBOUND MARKETING STRATEGIES TO GROW YOUR BUSINESS: II - by Submitted on Jul 17, 2019 from Surabhi Joshi1.Web syndication: Web syndication is one of the many, highly effective outbound marketing strategies. It involves a website providing content to an arbitrary number of subscribing websites in order to redistribute it. In case of subscribing sites, syndication is an effective way of adding ...
Views: 313 - THE BEST TIPS TO HANDLE SUPPORT TICKETS FASTER THAN EVER - by Submitted on Dec 30, 2019 from Surabhi JoshiA support ticket is commonly used in an organization’s customer support center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees. Generally, staff receiving a query from a user would fill out a small card with the user’s ...
Views: 313 - WHAT IS MEANT BY SKILLS-BASED ROUTING? - by Submitted on Oct 30, 2019 from Surabhi JoshiSkills-based routing refers to a call-assignment strategy used in call centers to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent. It can be considered as an advancement to the ACD systems found in most call centers. Call centers these days ...
Views: 313 - HOW TO INCREASE CUSTOMER LIFETIME VALUE : PART II - by Submitted on Jan 22, 2019 from Surabhi Joshi1. Manage all communication channels available: Having multiple points of contact, allows customers to choose the most convenient medium for communication. According to a research, sixty percent of consumers don’t want to be contacted over the phone about special offers, information, and ...
Views: 312 - TACTICS TO REDUCE YOUR CALL ABANDON RATE : I - by Submitted on Sep 16, 2019 from Surabhi JoshiAs a matter of fact, callers do not like to be on hold for a long time and agents do not enjoy talking to callers who have been on hold. But these things occur quite often. According to a research, call abandonment is on the rise, as call centers are being asked to do more with less while facing ...
Views: 312 - WHY SHOULD YOUR E COMMERCE STORE SHOULD HAVE LIVE CHAT? - by Submitted on Oct 30, 2018 from Surabhi JoshiToday the way the companies are handling customer service is changing. People are busy and they don’ have time to email or call your business, when in a fix. Having new options open for customer support like live chat is just another way to help and delight your customers. Indeed it is ...
Views: 311 - CAPABILITIES OF AUTOMATIC CALL DISTRIBUTION SYSTEM - by Submitted on Aug 23, 2019 from Surabhi JoshiAutomatic call distribution refers to the process of routing incoming calls to the most suitable agent who can answer the caller’s need appropriately. Moreover, it comes pre-integrated with a Computer telephony integration technology and an IVR that provides the options of self-service and helps ...
Views: 310 - HERE’S HOW YOU ENABLE A SMALL CUSTOMER SUPPORT TEAM TO RESPOND FASTER - by Submitted on Dec 17, 2019 from Surabhi JoshiWith the ever-increasing customer expectations, it becomes quite difficult for the small customer support teams to live up to customer’s expectations. With all the customers’ queries and complaints flooding in through different channels, providing timely responses becomes a daunting task. ...
Views: 310 - TACTICS TO REDUCE YOUR CALL ABANDON RATE: IV - by Submitted on Sep 19, 2019 from Surabhi Joshi1. Know your customers: This is one of the most important and effective strategies when trying to reduce your call abandon rate. In order to be able to provide your customers with good messages, good music, and everything else that would help you improve your call abandon rate, you need to ...
Views: 310 - CUSTOMER FEEDBACK: WHY DOES IT MATTER FOR YOUR BUSINESS? - by Submitted on Dec 20, 2019 from Surabhi JoshiCustomer feedback is basically the opinion of the customers regarding your products and services. Since customer satisfaction is the ultimate goal of any business, so, customer opinion is the most important of all and you need to make sure you listen to them at all times. Customer feedback ...
Views: 309 - LIVE CHAT IS REAL TIME INTERACTION WITH THE BUSINESS - by Submitted on Sep 25, 2018 from Surabhi JoshiYou are running a business then till now you must have realized that the biggest challenge for a new business is to find customers. Many of the new businesses also have the perception that offering quality products is enough to acquire customers, but quite contrary to it, it takes a lot more ...
Views: 309 - BEST STRATEGIES TO CURB AGENT ATTRITION: III - by Submitted on Nov 20, 2019 from Surabhi Joshi1. Provide rewards and internal promotions: Implementing peer recognition and rewards program is yet another powerful method of curbing agent attrition. It involves ensuring that each agent receives feedback that is directly tied to their performance and that they receive rewards when they ...
Views: 307 - LIVE CHAT FOR CONVERSION: HERE’S HOW IT BOOSTS YOUR BUSINESS’S SUCCESS - by Submitted on Dec 09, 2019 from Surabhi JoshiSo far we have seen that live chat benefits a business in a number of ways. It can help reduce the bounce rates and site abandonment rate, boost sales and build strong customer relationships. There’s one more benefit of using live chat on your website. Wondering what it is? Well, live chat if ...
Views: 306 - MULTICHANNEL MARKETING: KNOW HOW IT BENEFITS YOUR BUSINESS - by Submitted on Dec 11, 2019 from Surabhi JoshiMultichannel marketing refers to the process of blending distribution and promotional channels for the purpose of marketing. Distribution channels involved in this type of marketing may range from a retail storefront to a website. An effective multichannel marketing is supported by good supply ...
Views: 306 - THINGS EVERY CUSTOMER SERVICE REPRESENTATIVE NEEDS TO KNOW - by Submitted on Dec 16, 2019 from Surabhi JoshiWorking at a customer service center is quite a daunting task. You have to deal with a variety of customers and situations may not always be in your favor. The only solution is to handle every situation gracefully. There are certain things that a customer service representative needs to know ...
Views: 305 - TIPS TO ENHANCE THE PERFORMANCE OF YOUR SUPPORT AGENTS: III - by Submitted on Jan 31, 2019 from Surabhi Joshi1. Arrange weekly meetings: Arrange regular meetings for knowledge sharing. The basic idea is to discuss and understand the overall experience of your support agents with your clients. Try to understand what obstacles they face while they carry out a live chat with the website visitors, what ...
Views: 305 - SCREEN POP AND ITS IMPORTANCE IN A CUSTOMER SUPPORT CENTER - by Submitted on Nov 02, 2019 from Surabhi JoshiA screen pop is an enticing feature of a computer telephony integration (CTI) application. It automatically displays all of the relevant caller and account information on a call center agent’s screen during a call. In order to match the incoming call against a customer database, caller ID , ...
Views: 300 - STRATEGIES TO IMPROVE FIRST CALL RESOLUTION STATS: II - by Submitted on Sep 07, 2019 from Surabhi Joshi1. Minimize call escalations: In order to improve first call resolution, you need to analyze your call center communications to find out the most frequently escalated calls. Once you understand the issues that prompt these calls, take steps to minimize the escalations. These steps may include ...
Views: 297 - 6 CLEVER TIPS TO IMPROVE SOCIAL MEDIA CUSTOMER SUPPORT - by Submitted on Dec 28, 2019 from Surabhi JoshiSocial media platforms do a lot more than just connecting the people around the globe. Businesses can use social media for a number of purposes like gaining wider exposure, providing customer support and more. Here are some of the best tips that can help you provide exceptional customer service ...
Views: 296 - ALL YOU NEED TO KNOW ABOUT ITS IN A CALL CENTER - by Submitted on Oct 31, 2019 from Surabhi JoshiIn call centers’ context, ITS stands for issue tracking system. It is also known as trouble ticket system, support ticket, request management or incident ticket system. An ITS is a computer software package that manages and maintains lists of issues, as needed by an organization and is used in ...
Views: 296 - CASE STUDIES: SEE HOW THEY HELP BOOST THE SUCCESS OF YOUR BUSINESS - by Submitted on Dec 26, 2019 from Surabhi JoshiCase studies are the reports about people, groups, or situations that have been studied. These studies basically aim at showing the value of using your products or services. Displaying case studies on your website can provide a number of benefits: Provide an unbiased view of your ...
Views: 294 - CUSTOMER SERVICE REPS: QUESTIONS TO ASK IN ORDER TO HIRE THE BEST ONES! - by Submitted on Dec 19, 2019 from Surabhi JoshiCustomer service is an inevitable aspect of a company and it’s success. You may offer the best of goods and services to the customers but that’s not the only thing that matters. Despite the exceptional quality of your goods, customers may still have queries that if go unresolved may lead to ...
Views: 288 - TOP 4 STRATEGIES TO DEEPEN CUSTOMER RELATIONSHIPS LIKE NEVER BEFORE - by Submitted on Dec 02, 2019 from Surabhi JoshiCustomer relationships need to be nurtured as they play a vital role in the success of a business. Companies should work towards the enhancement of customer relationships. Here are a few tips on how you can deepen the customer relationships: Include a live chat feature on your business ...
Views: 286 - TOP 6 EMPLOYEE ENGAGEMENT STRATEGIES TO MAKE YOUR TEAM FEEL VALUED - by Submitted on Dec 21, 2019 from Surabhi JoshiEmployee engagement refers to the property of the relationship between an organization and its employees. Also, an “engaged employee” is the one who is fully absorbed by and enthusiastic about his/her work. He takes positive action to further the organization’s reputation and interests. Employee ...
Views: 284 - HOW TO BUILD AN EMOTIONAL CONNECTION WITH YOUR CUSTOMERS - by Submitted on Dec 27, 2019 from Surabhi JoshiBusinesses these days, very well know the power of a strong customer relationship. They are ready to go above and beyond to live up to the customers’ expectations to build an emotional connection with their customers. Connecting with your target audience on an emotional level can actually help ...
Views: 283 - STRATEGIES TO IMPROVE FIRST CALL RESOLUTION STATS: III - by Submitted on Sep 09, 2019 from Surabhi Joshi1. Avoid conflicting metrics: Call centers make use of a number of metrics to determine quality and profitability. Some of these metrics are business oriented and others are customer oriented. In order to boost the first call resolution stats, the metrics provided by the call center should ...
Views: 280 - ALL THAT MAKES UP FOR AN EFFECTIVE MARKET RESEARCH FOR YOUR BUSINESS - by Submitted on Dec 31, 2019 from Surabhi JoshiMarket research is an important component of business strategy and refers to any organized effort to gather information about target markets or customers. It provides important information that enables you to identify and analyze the market need, market size, and competition. Here are some of ...
Views: 278 - CUSTOMER CHURN REDUCTION: TOP STRATEGIES THAT’LL HELP RETAIN YOUR CUSTOMERS - by Submitted on Dec 10, 2019 from Surabhi JoshiNo business wants to witness customer churn. In other words, every business fears losing its customers but some customers are past saving. These are the ones who’ve made their decision and are about to leave soon. Now all you can do is prevent more of customers from following the suit. How can ...
Views: 278 - TIPS TO ENHANCE THE PERFORMANCE OF YOUR SUPPORT AGENTS: I - by Submitted on Jan 29, 2019 from Surabhi JoshiToday’s era is an era of digitization. These days the purchasing decision of any customer is not only based on the quality of your offerings but also on the quality of your customer service and support. Customer support refers to the process of building a healthy relationship with your customers ...
Views: 265 - TOP 5 LEAD GENERATION STRATEGIES FOR A HIGHLY SUCCESSFUL BUSINESS - by Submitted on Dec 04, 2019 from Surabhi JoshiLead generation refers to the marketing process of stimulating and capturing interest in a product or service for the purpose of developing sales pipeline. It is very important to have qualified leads so as to have qualified leads. Lead generation is all about brand awareness, pulling down ...
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