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On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- THE MOST COMMON AI MYTHS YOU NEED TO STOP BELIEVING RIGHT AWAY! - by Submitted on Jan 10, 2018 from Surabhi JoshiEver since AI was introduced, there has been much hype around the technology. There have been a number of speculations that are mere myths and need to be debunked right away. Here’s a list of the most common ones. It’s too early if small businesses incorporate AI: When you’ve just ...
Views: 551 - HERE’S HOW YOUR INBOUND MARKETING ENDEAVOURS GET A BOOST WITH LIVE CHAT! - by Submitted on Sep 26, 2017 from Surabhi JoshiInbound marketing is all about garnering the attention of the website visitors through content creation. That’s done through quality and informative niche-specific content before they even think of availing a business’s services. The inbound marketers today are well aware of the fact that ...
Views: 547 - LIVE CHAT MISTAKES YOUR CUSTOMER SUPPORT TEAM SHOULD AVOID IN 2018 - by Submitted on Feb 02, 2018 from Surabhi JoshiAn investment in a live chat software is the best decision a business can make. There is a number of benefits that it can enjoy once it has a 24/7 live chat assistance on its website. A business can achieve everything from increased conversions to customer satisfaction but there’s a ...
Views: 547 - LIVE CHAT IMPROVES CUSTOMER SERVICE AND LOYALTY - by Submitted on Dec 07, 2018 from Surabhi JoshiYou must be aware that live chat is a platform which helps you to interact with your visitors at your website. Live chat provides instant response to all your customer queries and concerns in real time. At times the customers are hesitating to make purchase as they are engrossed with ...
Views: 546 - CONSEQUENCES OF A BAD CUSTOMER SERVICE FOR YOUR BUSINESS - by Submitted on Jul 03, 2017 from Surabhi JoshiA bad customer service may be seen in a number of forms such as inefficient customer support agents, poor support channel management, slow customer query resolution and more. Since customer service plays a significant role in deciding the success of a business so it requires special attention. ...
Views: 545 - Sinfully Delicious Dessert Ideas For Your Next Party! - by Submitted on Jul 12, 2017 from Surabhi JoshiNo celebration is complete without desserts. Be it a wedding reception or just a small get-together, desserts are an inevitable part of the menu to be served. However, deciding on what to serve to the sweet-toothed guests can be quite daunting. We are here to help you out with the same. Here's a ...
Views: 545 - HOW IMPORTANT IS CONVERSION RATE OPTIMIZATION FOR YOUR BUSINESS? - by Submitted on Nov 16, 2017 from Surabhi JoshiConversion rate optimization is a system for increasing the percentage of visitors to a website who take any desired action on a web page. CRO plays a crucial role when it comes to generating more leads or increasing sales. It is an inevitable part of any business as: It is more important ...
Views: 543 - Live Chat For Customer Service - by Submitted on Feb 20, 2020 from Surabhi JoshiBusinesses are engaging more and more customers through online channels. Hence they also require to fully support their online customers experience and also provide them with quality online support. Live chat is proving to be a great tool for online customer support in addition to phone, email, ...
Views: 543 - KNOWLEDGE BASE CONTENT MISTAKES THAT MAY DRIVE YOUR CUSTOMERS AWAY! - by Submitted on Feb 06, 2018 from Surabhi JoshiCustomer centricity, customer empowerment, and self-service are some of the prominent terms in customer service nowadays. These terms are all made effective in the form of a single informative knowledge base using a number of tools available. Tools like WordPress, Heroic Knowledge Base, ...
Views: 540 - WHO USES LIVE CHAT? - by Submitted on Nov 30, 2018 from Surabhi JoshiLive chat provides instant solutions to all your customer queries and concerns in real time. It is blossoming as the most popular and adorable customer service tool at your website. Software Advice did a study on live chat and demographic and some considerable stats were found: More than ...
Views: 539 - MOBILE LEAD GENERATION: THE BEST TIPS TO MAKE THE MOST OUT OF IT! - by Submitted on Jan 19, 2018 from Surabhi JoshiSuppose you are traveling in a metro. You are sitting on a seat, earphones plugged into your ears and listening to your favorite band. Look around. What do you see? Well, a normal view today would probably be people totally into their smartphones, isn’t it? Well, that’s how it is! People ...
Views: 538 - HERE’S HOW YOU CAN EFFECTIVELY BOOST YOUR WEBSITE CRO - by Submitted on Aug 14, 2017 from Surabhi JoshiCRO or conversion rate optimization refers to a structured and systematic approach to enhance the performance of your website. The process is all about leveraging the website traffic to benefit your business. It may include anything from changing the color of a CTA button to personalization. The ...
Views: 536 - QUESTIONS TO BE ASKED WHEN HIRING CUSTOMER SERVICE REPS - by Submitted on May 06, 2017 from Surabhi JoshiCustomer service is an inevitable aspect of a company and it’s success. You may offer the best of goods and services to the customers but that’s not the only thing that matters. Despite the exceptional quality of your goods, customers may still have queries that if go unresolved may lead to ...
Views: 536 - BEST HACKS TO MAKE THE MOST OUT OF YOUR NPS SCORE! - by Submitted on Jul 12, 2017 from Surabhi JoshiNet promoter score is one of the many metrics that let you know how satisfied your customers are with your products or services. Once the NPS scores have been gathered, there are two possibilities: either they get piled up as a mere feedback or they are used up in a better way to benefit the ...
Views: 534 - ESSENTIAL ELEMENTS THAT’LL HELP MAKE YOUR HOTEL WEBSITE A SUCCESS! - by Submitted on Jan 09, 2018 from Surabhi JoshiWhat would be your answer if I ask you to name the essential elements that’ll make your hotel website successful? You would probably say- an enticing design, an easy navigation, a great user-experience and stuff, right? Well, these elements, no doubt, are important but there’s a lot more you ...
Views: 534 - THINGS EVERY CUSTOMER SERVICE REPRESENTATIVE NEEDS TO KNOW - by Submitted on May 04, 2017 from Surabhi JoshiWorking at a customer service center is quite a daunting task. You have to deal with a variety of customers and situations may not always be in your favor. You have to be prepared for every situation that you may have to face. There are certain things that a customer service representative needs ...
Views: 531 - HIGH-TOUCH CUSTOMER SERVICE: EVERYTHING YOU NEED TO KNOW ABOUT IT - by Submitted on Nov 25, 2017 from Surabhi JoshiA high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time. Simply put, high-touch customer service is a category of contact ...
Views: 530 - TOP 5 LEAD GENERATION SOFTWARE FOR YOUR BUSINESS - by Submitted on Jun 02, 2017 from Surabhi JoshiThese days businesses do not prefer cold calling much as there are a number of better options available for connecting with prospects. Lead generation is one of them. In the simplest form, lead generation refers to the act of gathering valuable personal information from a prospect in exchange ...
Views: 530 - WHAT MAKES EMOTIONAL INTELLIGENCE SO CRITICAL FOR THE CUSTOMER SERVICE? - by Submitted on Dec 11, 2017 from Surabhi JoshiEmotional intelligence refers to the capability of individuals to recognize their own, and other people’s emotions so as to discern between different feelings and label them appropriately. It is the ability of individuals to use emotional information to guide thinking and behavior, and to manage ...
Views: 530 - Live chat is the best practice. - by Submitted on Jan 10, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is the best practice.Some very interesting data have been revealed recently at live chat in the US and the UK. With, more and more clients being given the option of speaking to customers support representatives in real time during the purchase process, it is ...
Views: 529 - BEST STRATEGIES TO USE TWITTER FOR GROWING YOUR BUSINESS - by Submitted on May 18, 2017 from Surabhi JoshiTwitter provides immense opportunities for business growth. You can leverage this power and highly loved social media platform to grow your business like never before. Here are the best of all strategies that can help you make the most out of it: Use appropriate hashtags: Hashtags are used ...
Views: 528 - OMNICHANNEL CUSTOMER SERVICE: TIPS TO MULTIPLY THE BENEFITS IT PROVIDES! - by Submitted on Nov 25, 2017 from Surabhi JoshiPreviously customers expected to receive service from an organization on the channel of their choice. Thus companies employed multi-channel customer service technique which made use of voice, email, SMS/text, web, mobile or social media. Omnichannel customer service takes the multi-channel ...
Views: 528 - THAT’S HOW YOU TRAIN YOUR LIVE CHAT AGENTS FOR A BETTER CUSTOMER EXPERIENCE - by Submitted on Nov 21, 2017 from Surabhi JoshiProviding an exceptional customer experience is crucial for any business. It decides whether the visitor will turn into a long-term customer or abandon your site and never come back. We cumulated some tips for training your agents for providing an exceptional customer experience. For such a ...
Views: 528 - CLEVER HACKS TO MAKE YOUR CUSTOMER LOYALTY PROGRAMME A SUCCESS - by Submitted on Feb 28, 2018 from Surabhi JoshiCustomers love having choices. They love being valued. They love their opinions being voiced. And a business that never fails to provide all this, is the one that’s successful today! A customer loyalty program is one of the many ways of making your customers feel appreciated and encourage ...
Views: 522 - LIVE CHAT METRICS: HAVE YOU BEEN MEASURING THE WRONG ONES ALL THIS WHILE? - by Submitted on Dec 14, 2017 from Surabhi JoshiSo, after going through a number of informative blog posts about the benefits of a live chat support and seeing your competitors moving ahead of you with the help of this amazing tool, you finally put it up on your official website. You’ve now got an exceptional live chat support powered by ...
Views: 522 - THAT’S HOW GAMIFICATION BENEFITS YOUR BUSINESS - by Submitted on May 22, 2017 from Surabhi JoshiGamification is all about using game design element in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more. This powerful concept, when used for businesses, provides a number of benefits. Read on to know how ...
Views: 522 - CUSTOMER JOURNEY MAPS : REASONS WHY THEY MAY BE RENDERED USELESS! - by Submitted on Sep 23, 2017 from Surabhi JoshiCustomer journey maps are crucial for customer success and customer experience management. Journey mapping is a necessity for nurturing and satisfying customers in today’s era! A customer- centric approach is what makes the businesses stand out of the crowd today. Customer journey mapping ...
Views: 520 - KNOW HOW BUYER PERSONAS CAN POSSIBLY BENEFIT YOUR BUSINESS! - by Submitted on Apr 19, 2018 from Surabhi JoshiA user persona refers to a representation of the goals and behavior of a hypothesised group of users. Personas are mostly synthesised from data gathered from interviews with users captured in 1–2-page descriptions. These pages include behavior patterns, skills, attitudes etc. along with a few ...
Views: 520 - 5 PROVEN STRATEGIES TO BOOST BRAND ADVOCACY - by Submitted on May 27, 2017 from Surabhi JoshiBrand advocacy is all about your brand lovers introducing your products and services to new customers efficaciously acquiring new customers and boosting your sales. Working towards brand advocacy can actually cut out on a business’s marketing expenses and still boost revenues like never before. ...
Views: 517 - HOW LIVE CHAT AND VIDEO CHAT SERVICES BENEFIT THE HEALTHCARE INDUSTRY - by Submitted on Sep 28, 2017 from Surabhi JoshiThe healthcare sector has always welcomed the advancements in technology with opened arms. The sector continues to constantly redevelop and improve patient care and operations. As a matter of fact, the advent of live chat and video chat in the healthcare industry has played a significant role ...
Views: 517 - LIVE CHAT FOR TECH SUPPORT - by Submitted on Jul 05, 2018 from Surabhi JoshiProviding technical support is an essential part of managing an IT-related company. Whether it’s computer hardware, software, mobile gadgets or anything in between. Giving technical support to users takes persistence, knowledge, and extraordinary communication skills. Few tips on how you can ...
Views: 516 - CUSTOMER SUPPORT TRENDS: WHAT’S HOT AND WHAT’S NOT FOR THE COMING YEAR! - by Submitted on Oct 11, 2017 from Surabhi JoshiCustomer support trends undergo evolution with each passing year. Just like we saw live chat, artificial intelligence, chatbots and other such amazing advents transforming the customer support industry, several other trends will continue to enhance customer experience. Here is a rundown of ...
Views: 515 - COMMON LIVE CHAT FAILS AND WAYS TO COMBAT THEM EFFECTIVELY - by Submitted on Jul 11, 2017 from Surabhi JoshiThough live chat is an untapped potential for any business today, it can be beneficial only if used appropriately. It’s just a matter of using the live chat elements in the correct proportions. If used correctly, live chat can help generate leads, reduce cart abandonment, boost sales and gain ...
Views: 514 - LIVE CHAT FOR HIGHER EDUCATION: KICKING AWAY ALL THE CHAOS! - by Submitted on Aug 29, 2017 from Surabhi JoshiLive chat for higher education- sounds familiar? Let’s see what it’s all about. The admission process in higher education is more of a chaos than an element of excitement. This is due to the complexity of admissions, rising costs and information overload that often drive the prospective ...
Views: 514 - THE PERFECT LIVE CHAT SERVICE PROVIDER, DEFINED! - by Submitted on Jul 19, 2018 from Surabhi JoshiThese days, there is no dearth of live chat service providers across the globe and each one of them claim to be the best. Unfortunately, most of them are not as good as they claim to be. So, while looking for a live chat service provider, you need to be very careful and you should keep a few ...
Views: 514 - HERE’S WHY YOUR HOTEL WEBSITE SHOULD DEFINITELY OFFER A LIVE CHAT SUPPORT - by Submitted on Dec 06, 2017 from Surabhi JoshiLive chat has left no sector untouched! Whether it is the industrial sector or the hospitality sector, this amazing customer support tool sure has a crucial role to play. Let’s talk about live chat support for the hotel websites today. What’s the first thing you encounter when you enter a ...
Views: 513 - WHY DO YOU NEED A LIVE CHAT? - by Submitted on Jul 24, 2018 from Surabhi JoshiLive chat is something where you are responding to a customers immediate needs and queries. There can be different possible endings and you have to lead your customer to the right one. Live chat agents are also provided with live chat scripts which make the work easier for you and delivers ...
Views: 513 - HOW TO MAKE THE MOST OUT OF CUSTOMER TESTIMONIALS? - by Submitted on Aug 11, 2017 from Surabhi JoshiThe most powerful tool that a business can possess today in this highly competitive world is ‘WOM’. However, a lot of effort goes into gaining loyal customers who would be a source of WOM marketing. Once a business gains a loyal customer base, customer testimonials and feedback can then be ...
Views: 512 - HOW AUTOMATED CUSTOMER SERVICE BENEFITS YOUR ORGANIZATION - by Submitted on May 17, 2017 from Surabhi JoshiAny customer engagement occurring through automated means and without the assistance of live agents is called an automated customer service. If carried out appropriately, it can be an efficacious means of customer engagement as it would save time and money for your business and consumers alike. ...
Views: 511 - What all should an effective live chat software have? - by Submitted on Apr 19, 2017 from Surabhi JoshiBusinesses nowadays know the power of live chat. They leverage it for boosting their profits as well as customer satisfaction. Though employing a live chat feature on your website is the best thing you can do to your business but it is equally important to choose the right live chat software. ...
Views: 511 - LEAD GENERATION WITH LINKEDIN: YOU WON’T BELIEVE HOW EASY IT CAN BE! - by Submitted on Sep 05, 2017 from Surabhi JoshiHow important is lead generation for a business? Okay, lets relate it to real life. How important is it for the humans to eat, drink or breathe to survive? Just like all of these activities are inevitable, lead generation is critical for a business’s survival! That’s why businesses around ...
Views: 510 - PERSONAL BRANDING FOR B2B LEAD GENERATION: HOW TO DO IT THE RIGHT WAY - by Submitted on Nov 22, 2017 from Surabhi JoshiPersonal branding refers to the practice of people marketing themselves and their careers as brands. It’s the building of your personality in an online format. According to “Brand Yourself”, a personal brand should reflect your actual personality and should not be an idealized version of who you ...
Views: 510 - TIPS TO INCREASE YOUR NET PROMOTER SCORE ( NPS ) - by Submitted on Jun 14, 2017 from Surabhi JoshiNPS or Net Promoter Score is a relationship survey that enables you to understand whether your customers would recommend you to others. It is of high significance for your business as it lets you know where actually you stand when it comes to your business’s success. NPS score actually lets you ...
Views: 510 - 4 Of The Latest And Best Trends In Customer Service Today - by Submitted on Feb 19, 2020 from Surabhi JoshiThe trends in customer service are updated every now and then. And the businesses try and keep up with every new advancement in customer support so as to keep their customers happy. Customer service has undoubtedly become complex due to the ever-increasing expectations of the customers ...
Views: 509 - HOW LONG SHOULD MY LIVE CHAT SERVICE BE AVAILABLE? - by Submitted on Jul 21, 2017 from Surabhi JoshiAre you an e commerce entrepreneur looking for a live chat software for your website? Are you muddled as to how long you should be available on chat? If yes, you’ve landed up at the right place. Your availability on live chat should be decided based upon a number of factors: Know when the ...
Views: 509 - KNOW HOW A LIVE CHAT SERVICE ALONG WITH AI IMPROVES CUSTOMER EXPERIENCE - by Submitted on Nov 04, 2017 from Surabhi JoshiArtificial Intelligence refers to a machine/system’s ability to mimic or be indistinguishable from human behavior. It may also be called as machine learning that is the system’s ability to learn from old and new data. For instance, when a customer has a query, he/ she asks you the respective ...
Views: 509 - HERE’S HOW AUGMENTED REALITY CAN BENEFIT YOUR BUSINESS - by Submitted on Jun 12, 2017 from Surabhi JoshiAugmented reality refers to the integration of digital information with the user’s environment in real time. This technology uses the existing environment and overlays new information on top of it. Businesses, irrespective of their size can leverage AR to provide exceptional customer experience ...
Views: 508 - THAT’S HOW YOU PUT UP A POWERFUL KNOWLEDGE BASE FOR YOUR CUSTOMERS! - by Submitted on Sep 08, 2017 from Surabhi JoshiA knowledge base on your website is a boon for your support agents and customers alike. You ask us how? Well, it’s no brainer that the customer service reps have to deal with a lot of queries throughout the day. Also, of all the queries that they have to face, most are simple and ...
Views: 506 - THE MOST SUCCESSFUL WAYS A BUSINESS CAN EMPLOY TO EDUCATE ITS CUSTOMERS - by Submitted on Dec 20, 2017 from Surabhi JoshiIn today’s era, when we talk about customer centricity, it’s no more just limited to knowing the hidden requirements of the customers and keeping up with their expectations. It is more about a business empowering the customers and what better way to do that other than educating them? Now the ...
Views: 506 - LIVE CHAT AS A LEAD GENERATION TOOL - by Submitted on Jul 03, 2018 from Surabhi JoshiIn a business, steady growth or inrush of the leads makes a huge difference. The ambition of every business owner is to turn every visitor into a lead, and that every lead will ultimately become a sale. Lead generation is the method of identifying and targeting potential new clients (also ...
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