The scene below depicts Jane and her behavior while in a bad mood. In this potential scenario Jane is being really hateful:
“Do you think you could stop surfing the web long enough to get me a latte? I would hate to think your horoscope for the day includes bad customer service.” For some ... Views: 765
“We can’t retract the decisions we’ve made, we can only affect the decisions we’re going to make from here.” As said by actor Jamie Foxx in the movie, Law Abiding Citizen.
As you have been reading in ‘Turning Point’; decisions have been the recent theme of our discussions and time together. ... Views: 2073
Jane had a tough decision to make. She had two strong candidates for her former Director of Software Development position. Newly promoted to CIO (Chief Information Officer) Jane needed to backfill her old position quickly. This was the first decision she would make in her new role, so selecting ... Views: 784
Each day you bring strengths and weaknesses to work. You walk into the room (virtual or otherwise) with what makes you unique. Or as the saying goes, wherever you go, there you are. That is a good thing. It is all of the elements that make you, well you; that differentiate you from others. You ... Views: 1082
Is this you? You start working for somebody new and you want to make a good impression. Maybe you start carrying your BlackBerry with you everywhere and you answer them all night and all weekend. Every time they send you something, you answer them whether or not you are on call.
As time goes ... Views: 1391
Danielle left the house with just five minutes to spare. It would have been better if she had left ten or fifteen minutes early because she wanted to stop and buy a cup of coffee. She decided that she could probably get in and out of the coffee house within seven minutes and that being just two ... Views: 1627
Hi Everyone, The item below is not a new post, but it has become an ‘old favorite’ and it is appropriate for this time of year. Once again I bring you ‘Seasoning Our Behavior’.
This week marks the Thanksgiving holiday in the United States. There are many traditions that surround this holiday ... Views: 1328
And which one do you use most often?
When you understand how you handle conflict, you can begin to understand when your approach is effective and when it is not. Then you can learn to adapt your behavior and draw from different conflict resolutions styles as-needed. There are five conflict ... Views: 7152
"Do I have to be an extravert to be a good leader?"
"Do I have to be able to walk up to strangers and strike up conversations to be a successful leader?"
My answer to both of the above: no and no! I receive both of the above (or similar) questions all the time. For some reason people who ... Views: 1811
Scene 1, Take 1
In this movie version of 'The Life of a Team Member' (working title); the camera pans slowly across what appears to be a corporate office. We see workers dressed in business casual walking the hallways, coming in and out of conference rooms and sitting in cubicles. Two team ... Views: 1823
“Tom I really think that when there is a technical decision to be made, it makes perfects sense for you to delegate the decision to Simon. After all he is our technical lead.” Marilyn chimed in, “I agree with Jacob. I think the trick is that you need to make it clear that you trust Simon to make ... Views: 1077
So much of your life is a negotiation. At home you negotiate your children's bed times, what time dinner will be ready, whose family you visit for the holidays and many other items. At work you negotiate difficult deadlines, impossible budgets and over-allocated resources (including your own ... Views: 1183
So there you are in line at the grocery store or the hardware store or the bank. It could be anyplace really. You could be on hold waiting for a customer service representative or waiting for a meeting to begin. You have time on your hands, what do you do with that time?
What time, you ask? ... Views: 1241
I remember it like it was yesterday. I still remember this supervisor looking at me and yelling, “WHAT DO YOU MEAN YOU WOULD NOT CHOOSE THE MINISTER?”
Ok, Ok – this is a pretty old memory (from the late 1980’s), so it could be that I don’t have the details quite right. Maybe she did not ... Views: 1215
Question: What happens when you take someone with empathy and place them in a meeting with someone who is pitching a fit?
Answer: The person who is pitching the fit gets lucky because they have someone in the room who understands that sometimes others get upset in the workplace AND someone ... Views: 1210
“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” - Leo Buscaglia
Have you ever started to pay someone a compliment or to say something nice to ... Views: 1493
It sure is easy when everyone agrees with you and tells you what you want to hear. But sometimes what we want to hear is not what we NEED to hear. This is when you need a dose of conflict or opposition or a contrarian.
Unless you and all of your ideas are absolutely perfect 100% of the time, ... Views: 1444
It’s that time again, peace on earth and good will to all. Or at least it would be if you were not worried about those darned office parties. What are they anyway? Are they work or are they parties? Here are some tips to help you navigate the maze of professional pitfalls that lurk behind that ... Views: 1088
“Oh no, here we go again” thought Joe as his Quality Assurance Analyst Heidi approached him with his memo, complete with typos circled in red ink. He was not really annoyed by Heidi, she was just doing what she does; he mainly felt embarrassed. After all as the leader shouldn’t all of his work ... Views: 1228
We have so many different ways to communicate with one another. We can pick up the phone and call using either a land line or a cell phone; we can send an email or a text using our computers or our various handheld devices and we can ‘tweet’ and ‘friend’ and make all kinds of connections AND we ... Views: 1393
“It is better to be alone than in bad company.” - George Washington
Other people do form opinions about you based on your group associations. This is also why good employees leave bad teams. They simply do not want to be associated with a group that has a bad reputation. They rarely hang ... Views: 1602
Be skeptical but learn to listen. This seems like an interesting agreement to use in navigating today’s world. By agreement I mean a treaty or contract that you have made with yourself. I can’t take credit for this idea; it comes from ‘The Fifth Agreement’ by Don Miguel Ruiz and his son Don Jose ... Views: 1484
“Never compare your insides with someone else’s outside.” – Hugh Macleod
It is not often that the quotes I share with you come from someone who is still breathing. Today’s quote does and this makes me a bit nervous. See I am not certain if I am using the quote the way that Hugh Macleod ... Views: 1288
It was 4:45pm and the requirements review meeting had already gone fifteen minutes beyond the scheduled end time. Joe was becoming agitated. He needed to get out the door at 5:00 pm exactly in order to pick up his daughter from soccer practice. The meeting was not showing any signs of wrapping ... Views: 1369
“The thing I have learned at IBM is that culture is everything.”
Louis V. Gerstner, Jr. former CEO IBM
Too often I have worked with people who have joined a new organization only to crash and burn. Too often a complete and total disregard for organizational culture has played a part in this ... Views: 1177
There I was, brand new on the project, replacing a project manager who had vanished into thin air. I was beginning to envy him his vanishing act. I could see that the project had been ridiculously under estimated. I was not just new to the project, I was also new to the consulting firm I was ... Views: 1306
I need to tell you something. I hope you don’t mind. You see, what I have to tell you might not be something you want to know. But here goes, “You are not always right.” This is my polite way of telling you that sometimes you are wrong.
It’s OK. Believe it or not, we all are wrong about ... Views: 1186
“Whenever you find yourself on the verge of losing your temper or falling into a bad mood, ask yourself, ‘Is this how I want to spend my day? Is it worth it to let this___________ (Fill-in-the-blank; person, situation etc.) take control of my day? Really?” – Margaret Meloni
You are probably ... Views: 1269
Jarrod listened to what the team had to say and then he reached a decision. He was very comfortable making decisions and most of his decisions played out well for him and for his team. His decision making style typically involved soliciting input from his most trusted team members and then using ... Views: 2115
"As long as you keep a person down, some part of you has to be down there to hold him down, so it means you cannot soar as you otherwise might." Marian Anderson
This is so obvious when you think about it from a physical perspective. If you were physically holding someone down, unless you have ... Views: 976
Likeability – That which makes someone likeable or easy to like, easy to be with, considered pleasant to be around.
Now a good search on the word ‘likeability’ will show you that this is not a new term nor is it something I have made up. You will find all kinds of materials about ... Views: 1467
Sometimes your behaviors support you and sometimes they do not. The key is to identify the supporting behaviors or opportunities so that you can use them more and to identify the behaviors that are damaging or the threats so that you can learn to prevent them. When you pay close attention to ... Views: 1206
I do not know about you, but every once in a while when I think about all of the different causes I could join I start feeling overwhelmed. We have so much to do for our planet, our creatures and our people. Where do I start? Where do I place my focus? How can I make a difference? Then I ... Views: 1889
“Jason, did you know we were waiting for you in the conference room down the hall?”
Jason looked up from his desk and then at the clock and realized that yes he did know. Somehow he just forgot. He spent most of yesterday afternoon preparing for this budget meeting. He felt really odd about ... Views: 1104
“I disliked working with those people so much that I don’t even know if I hate doing this for a living or it was just those people at THAT place.” - Anonymous
Unfortunately this quote or versions of this quote are not unique to any specific individual. Isn’t that sad? I have heard it on more ... Views: 1314
You know that interrupting someone when they are speaking is really rude. If you have children you have probably worked very hard to teach them to say “Excuse me”, before they break into conversations. What about interrupting you? I wish you would.
Be honest, every once in a while you have a ... Views: 1179
“But communication is two-sided - vital and profound communication makes demands also on those who are to receive it... demands in the sense of concentration, of genuine effort to receive what is being communicated.”
Roger Sessions
What a great reminder that there is a sender and a receiver ... Views: 1039
Communication is a skill that you can learn. It's like riding a bicycle or typing. If you're willing to work at it, you can rapidly improve the quality of every part of your life. - Brian Tracy
You have probably either heard me say (or read an article where I have reminded you) that you ... Views: 1099
Tom was not surprised when Jacob and Marilyn asked for a private meeting with him. He had a hunch that some of the team was displeased with him. He thought of Jacob and Marilyn as ‘unofficial’ team leaders. They seemed to be the two people who his team members looked to for professional ... Views: 1063
“The art of leadership is saying no, not saying yes. It is very easy to say yes.” – Tony Blair
No is not always negative. It is not a bad or incorrect response. Saying no does not make you a difficult or uncooperative person. Read that again, out loud. Saying no is more honest than a false ... Views: 1213
“The art of leadership is saying no, not saying yes. It is very easy to say yes.” – Tony Blair
No is not always negative. It is not a bad or incorrect response. Saying no does not make you a difficult or uncooperative person. Read that again, out loud. Saying no is more honest than a false ... Views: 1639
Is an aggressive communication style always bad? Sometimes it appears that much of the information about aggressive styles or dominant personalities is presented using fairly negative words. Or is it that I interpret these words as negative? Here is a list, what do you ... Views: 2191
Have you ever looked at someone and thought, “I have no clue what this person is talking about.” Maybe you even have specifically thought, “Where is this person coming from?” You were not questioning their place of origin. What you were questioning was their perspective.
If you occasionally ... Views: 1065
This just in, you report to a human being!
Whether or not she lets you see her human side or not, she has pressures, stresses, fears, and insecurities just like you do. So don’t think for a minute that just because someone has a director or a vice-president in their title that they have no ... Views: 1046