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Articles from metricnett metricnett | Selfgrowth.com
- How World-Class Service Desks Use Benchmarking To Continuously Improve Their Performance - by Submitted on Dec 21, 2010 from metricnett metricnettIntroduction Benchmarking is a well-established tool for measuring and managing Service Desk performance. Effective benchmarking enables you to quantify the performance of your Service Desk, compare your Service Desk to others in your industry, identify performance gaps, and define the actions ...
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