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18 Requirements for Success with CRM - by Dick Wooden, President - Success with CRM Consulting Inc
Submitted on Apr 14, 2010 from Dick Wooden
Organizations rarely go it alone when they implement a Customer Relationship Management (CRM) strategy and its supporting technology. That's because it can get overwhelming: business strategies, technology, budgets, operational processes, change management issues, and more. Good CRM practices ...
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10 Tips for Outstanding Customer Service - by Dick Wooden, President - Success with CRM Consulting Inc
Submitted on Mar 28, 2010 from Dick Wooden
Remember the 80:20 rule? Outstanding customer service aims to go even better than that. You may not get everything perfectly right, but getting most of it right will be much, much better than the majority of your competition. Ten Tips for Outstanding Customer Service 1. Be Your ...
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