Post-mortems--
Much of our work is repetitive. Post-mortems will spare you having to re-invent the wheel each time. Upon completing a project, think over what you learned and how you could make it easier the next time. If you run training sessions and the materials often arrive at the last ... Views: 2696
If you go to the doctor with a headache, do you demand a particular treatment before she examines you? Of course not! Well then, why do managers send their employees for customer service training -- before they know what the problem is?
Another common mistake is to bring in a motivational ... Views: 1359
People suffer needlessly by postponing tasks until the last minute. A lot of tasks we race to finish at the 11th hour could be completed with ease if started early enough.
==Do Things Before They Need to be Done==
You don't feel the need to start doing your taxes in January -- what's the ... Views: 1228