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Articles from Hani Masgidi | Selfgrowth.com

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  • Call Center Best Practices - by Hani Masgidi
    Submitted on Jun 01, 2008 from Hani Masgidi
    It is relatively simple to measure ROI i.e. return on investment with sales team but lots of call centers see their tech support teams operating at the loss to organization. Even though support centers do not bring in straight capital, they provide service to the association that can reap ...
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