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Articles from Success4 Inc | Selfgrowth.com
- Controlling Your Customer Success Data in the Cloud - by Submitted on May 24, 2021 from Success4 IncCustomer success is vital to your business and so is the integrity and security of your data. With the current rate of technology advancement and innovation today, we are producing and collecting more data than ever before. That data needs to be stored securely and in compliance with the ...
Views: 396 - Who Should Own Customer Success - by Submitted on May 10, 2021 from Success4 IncOne of the challenges of being in Customer Success is it often gets lost inside an organization in terms of who it should report into. In a recent survey I conducted, I found no dominant area Your Customer Success Team Reports Into CEO or CCO ...
Views: 343 - How to Quantify Customer Success - by Submitted on Apr 19, 2021 from Success4 IncCustomer success is something we all strive for. However, we tend to focus most on the metrics that directly impact the bottom line, and there’s much more to it than that. Sales conversions may be the ultimate endgame, but customer retention, engagement, and reputation are all critical ...
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