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Articles from Michael Friesen | Selfgrowth.com
- Resolving Conflict - by Submitted on Sep 10, 2010 from Michael FriesenThe value of conflict is a controversial topic in many circles. Some organizations thrive on conflict for its own sake while others avoid conflict at any cost. Either extreme is dysfunctional as conflict can play a vital role in a healthy organization. The challenge is to focus, use and defuse ...
Views: 1010(5 votes) - How to Create Your Ideal? (Part 1 of 2) - by Submitted on Aug 25, 2010 from Michael FriesenHere is a way to create something better. In my coaching, I call it “going out and coming back.” Not very original or creative but it works. The idea is to move into the future, define as much as possible out there and then come back to reality and decide on ways to get to the desired future ...
Views: 835(3 votes) - What is Your Word Worth? - by Submitted on Aug 25, 2010 from Michael FriesenHere is a way to stand out in any crowd: keep your word. Seriously. Do not make the smallest, implied commitment without intentionally remembering and following through. Write it down … on your forehead if necessary. (OK, I’m kidding about your forehead.) Why does keeping a commitment matter? ...
Views: 1028(3 votes) - Excellence - by Submitted on Aug 24, 2010 from Michael FriesenI am reading Tom Peters’ latest book titled “The Little Big Things” and am energized by Tom’s writing on Excellence.* (Peters, 2010) You may recall Tom wrote the best selling “In Search of Excellence” several years ago and has been an important voice ever since on the idea of reaching higher. ...
Views: 915(3 votes) - The Importance of Trust - by Submitted on Aug 24, 2010 from Michael FriesenWith your indulgence, here is an excerpt on trust from a book I wrote two years ago. “The root of all effective human relationships is trust. All relationships have trust in some form or another or else the bond will not last. Trust is so pivotal to all human interaction and is a business ...
Views: 4140(3 votes) - Focused Creativity - by Submitted on Aug 24, 2010 from Michael FriesenLast week, we looked at creativity in general and how each person naturally possesses a certain amount of this trait. This week, let’s consider how to use creativity as a business tool. Unfettered creativity and curiosity can be fun but it also can be chaotic. While businesses need to create ...
Views: 1044(3 votes) - How to Benefit From Your Natural Creativity - by Submitted on Aug 20, 2010 from Michael FriesenYou are creative! It is not a question of “if;” it is a question of “how much!” Each person is blessed with creativity from birth and so it is a matter of learning how to express this gift. Think about how a group of young children just ooze with creativity and energy. Problems are not nearly so ...
Views: 892(3 votes) - Customer Service: Department vs. Attitude - by Submitted on Aug 20, 2010 from Michael FriesenWhat is customer service? This is really about caring for the customer much broader than simply another transaction. It is about looking beyond the moment of the sale. It is about cultivating loyalty among customers and employees. You and I have both been in establishments where it almost ...
Views: 1180(2 votes) - Reach Higher - by Submitted on Aug 20, 2010 from Michael FriesenWhat does it mean to "reach higher"? The phrase suggests going beyond the ordinary or doing much better than mediocre. Excellence certainly fits too. Any discussion of reaching higher would be incomplete without at least one example. Several years ago, I was in charge of a team in a large ...
Views: 877(1 vote)