When fintech first emerged as a sector, only five or six years ago, it was all about new B2C services. Peer to Peer lending platform like rebuildingsociety, international currency movers like TransferWise, and hundreds of b2c apps like the now liquidated Dividabill flooded the market. Some ... Views: 1313
Contact centers are generally classified as "operations and logistics" business areas, rather than the brand-sensitive experience centers they should be.
Providing a positive brand experience is essential for any business. After all, experience impacts the customer experience metrics that ... Views: 532