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Articles from Call Operations | Selfgrowth.com
- How to Create Proper Culture at Call Centers - by Submitted on Sep 14, 2012 from Call OperationsCall centers should develop such a culture at their delivery centers that people feel a sense of pride in working there. Dealing with customers and solving their queries is a hectic job and it can easily drain the energy of agents. Maintaining a proper culture at the delivery center is very ...
Views: 641 - Why Call Center Outsourcing is a Good Business Strategy - by Submitted on Sep 20, 2012 from Call OperationsBusinesses have become a lot more complex now than they used to be a few decades ago. The new technologies, increasing competition, management strategies and various other factors have made the whole scenario a highly complex one.There are so many functions and activities in an organization that ...
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