Do you have a memory of an event so intense that when you think about it, the feelings come flooding back and you can actually experience it again? I had one of these episodes today as I took my daughter to her kindergarten evaluation. As I waited outside the school for her to come out of the ... Views: 1250
Building Emotional Capital One Client at a Time
While I was conducting a short meeting with my staff one morning, a potential client walked into our office. His first question was, “I see you’re having a meeting, should I come back?” I was immediately taken aback as to why a customer coming ... Views: 1135
Three Simple Steps to Increase Your Profits
As my daughter approaches seven years of age, I gently remind her daily to watch her manners. I tell her to ask for things with a please at the end of her sentence. I prod her to say thank you to the family member who brings her dinner, to the person ... Views: 1088
On a vacation in Costa Rica, I went on an expedition to a dry rain forest. The name is a misnomer as the forest is populated by a vast array of plants and animals. From the jungle floor to the huge canopy overhead, hundreds if not thousand of species surrounded me. In this rainforest I saw one ... Views: 1076