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Articles from Jeannie Davis | Selfgrowth.com
- Do You Have The Right Attitude For Effective Telephone Communication? - by Submitted on Mar 01, 2013 from Jeannie DavisWhen your customers leave an interaction with you, they tell someone about the level of service you provided. And when they do, they generally reference your company’s name – not yours. They say: “I just called ABC Company and the customer service rep sounded like she didn’t care about my ...
Views: 2942 - Now Hear This: Good Phone Service the Key to Great Customer Relations - by Submitted on Mar 01, 2013 from Jeannie DavisWho signs your paycheck? I recently asked this question to attendees at our "Telephone Imagery" program for the customer service representatives of a Fortune 500 company. When I acknowledged the eager-to-respond, hand-held-high participant in the middle of the classroom, he answered, "I don't ...
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