“Seek first to understand, then to be understood.”
Active listening is the ability to capture and understand the messages that others are communicating whether these messages are transmitted verbally or nonverbally, clearly or vaguely. It is not simply the ability to repeat the other person's ... Views: 3705
1. Begin to notice your self-talk and how it impacts your communication.
2. Follow the 6 steps to changing your negative self-talk described earlier in the book. They are:
• Increase awareness of your self-talk
• Ask yourself, “Whose voice is this?”
• Challenge or dispute these beliefs or ... Views: 1014
“I know you think you understand what I said. But I don’t think you understand that what I said is not what I meant.”
Effective communication is key to getting our messages across to others both at work and in our personal relationships. It maximizes the impact of our message while minimizing ... Views: 4043
It is difficult to listen to the chatter of our self-talk in our head and effectively listen to someone else at the same time. If we are concentrating on other things, re-playing past conversations, rehearsing what we are going to say next, getting defensive, judging what the other person is ... Views: 1094