Answering services are necessary for a variety of different businesses. From doctor offices to customer service centers, the increasing demand for five-star service necessitates that companies embody a forward thinking strategy that is inclusive of the answering service. Learn about ten reasons ... Views: 1129
When your customers phone in to your company they are your lifeblood. This is why meeting their needs and exceeding their expectations is incremental during the present day—where customers have plenty of choices between who they can choose to award their business dollar to. This article shall ... Views: 1021
One of the more popular types of sales campaigns – and one that generally rakes in more money overall than other types of direct marketing campaigns – is still the telemarketing campaign. People like the personable approach of this type of marketing, even if some people are not fond of receiving ... Views: 946
There are different features and amenities that one should look for when considering any inbound call center services provider for their outsourcing needs. The most commonly outsourced service in the US today for companies that conduct business internationally is a call center. A lot of ... Views: 735
Order taking is a key function for many marketing campaigns. For example, if you have ever watched an infomercial on late night TV (and many of us have before), you would notice that you are prompted to dial a toll free number to place your order. On the other end of that line is the friendly ... Views: 696
An outbound call center can be the lifeblood of your revenue stream. Of course, knowing what functions make it possible to generate your revenue is pivotal in you finding the outsourcing partner that’s adequately suited for your business model. In this article, we shall review four key functions ... Views: 657
How important is offering 24 hour customer service to your customers? Well it could very well be the thing that sets you apart from other companies that are offering competing products or services in your sector. But how important is 24 hour customer service? When you take a good look at it, ... Views: 632
What services is an outbound call center best suited for? Quite a few when you consider the entire spectrum. There is some confusion as to what types of business processes that a company should consider using an outsourced outbound call center service for. This article can help to clarify some ... Views: 514
Order taking – it’s about so much more than just plugging orders in that arrive via telephone. It’s about being excited about products. It’s about imbuing that electricity to the customers who are phoning in to purchase those items. And it’s also about up selling, cross selling and ultimately: ... Views: 510
Inbound call center outsourcing is becoming an increasingly common business strategy that is centered upon improving quality of service for inbound callers and reducing overhead expenses and managerial strain for entities that partner with services providers. If you are still conducting call ... Views: 491