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Articles from Todd Donnelly | Selfgrowth.com
- Keep Your Turnover Low - by Submitted on May 17, 2012 from Todd DonnellyTurnover is a notorious problem for call centers. This is due to a number of factors, one of which is due to the type of employees call centers tend to attract, which includes college students simply looking for some part-time work. Eventually, they are going to look for different ...
Views: 1430 - Find a System to Train Your Employees - by Submitted on May 17, 2012 from Todd DonnellyOne of the most important things a manager of a business has to do is to train new employees. It can be a very trying and exhaustive process, but it obviously needs to be done. If your business is dependent on good customer service, the training process becomes exponentially more crucial. ...
Views: 1183 - The Consequences of Bad Customer Service - by Submitted on May 17, 2012 from Todd DonnellyWe’ve all had bad customer service experiences. I remember a time when I was 20, and my best friend and I were driving home from Oregon. On our way, right before crossing the Idaho/Oregon border, we found a Perkins restaurant. As were both desperate to alleviate the pains of our empty ...
Views: 1926 - How to Prepare Your Budget - by Submitted on May 17, 2012 from Todd DonnellyWe live in some economically trying times. No doubt about it. Even industries that have been historically successful have been forced to tighten their belts while the world is suffering from this seemingly endless economic downturn. Call centers are by no means immune to this. Fortunately ...
Views: 962 - Hire Good Workers for Your Call Center - by Submitted on May 17, 2012 from Todd DonnellyThere is currently an unemployment epidemic that is plaguing this country, and has been for far too long. As of April 2012, the unemployment rate was sitting around 8.1%. If you think that’s high, be aware that that’s actually a decrease from last year, when that rate was floating around ...
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