Selecting the Best Call Forwarding Services

Call Forwarding is an extraordinarily useful feature in telephone communications that allows an incoming call to be redirected to a mobile telephone or to any other telephone number where the desired called party is situated. This will ensure that the calling party will be able to speak to the called party most of the times. The single most advantage of Call Forwarding feature - particularly for business enterprises - is that no customer call will be lost and the calling party will also not be disappointed.

The only alternative to Call Forwarding feature is either a voice mail or an answering machine. But the fact is most callers resent leaving a recorded message and the fear is also there that the called party may not respond promptly. Call Forwarding is usually of three types - Follow Me, Call Hunt and Call Screening.

Follow Me - The incoming calls are forwarded to a list of numbers as set in the sequential order till the call is answered.

Call Hunt - The call hunt feature ensures the incoming call is forwarded to all the designated recipients at a time and not in any sequential order.

Call Screening - Your 800PBX account screens all the incoming calls by confirming the presence of the user by asking the user to press a button to accept the call.

Most business enterprises make use of some type of Call Forwarding facility to ensure that their clients are able to talk them leading to more efficient customer service. Because of the Call Forwarding feature, customers are kept happy as they can contact the key person and obtain the necessary information. The onus is on you to find out the type of Call Forwarding service that will best meet your requirements.

The Call Forwarding service providers offer many options and services to meet the varying needs of different types and nature of businesses. These features range from a simple Call Forwarding service that forwards calls to another extension or to a mobile phone to the more complex call forward service that will allow calls to be directed to multiple phones simultaneously or in sequential order until answered.

It is possible for a Call Forwarding service to offer its clients the facility to have the incoming call sent to different phones at different times of the day. This is a Call Forwarding service option that can be a very useful and beneficial tool to many business houses. The ability to forward a call during the off hours of a business and directing it to a call center, for example, can even result in a sale that would otherwise be lost.

If an incoming call happens to be a fax, then the call may be forwarded to a program that will take a snapshot of the fax and have that image forwarded to an email box. Fax forwarding is a most complex use of a Call Forwarding service.

There are long distance Call Forwarding services that will be extremely useful particularly for businesses operating globally or enjoying global market. A Call Forwarding service provider may offer its client the option to select a number in another country other than where he is physically located and have the call forwarded to his local phone.

If a small or midsize business likes to penetrate a market in another country they can advertise a local phone number of that country so that potential customers do not have to pay long distance charges.

Remember to carefully analyze your business objectives and your projected plans of business growth so that you can determine which Call Forwarding features will prove beneficial to your business. If you are in doubt which features will be useful to your business, then you can straightaway avail the 30-day free trial offer made by most service providers. This will enable you to study firsthand the features that will help your business and the ones that are not wanted.