I was completely distracted last week, my local broadband provider decided I had cancelled my account… I had not.

There are 2 ways to fix everything — my broadband service originally choose the first way, the immediate “fix.” To them, I had cancelled my service, and “there was nothing that could be done.”

According to the service rep, there was no way the account could have been cancelled unless I had done it and it could not be reinstate. When I asked to speak to a supervisor, I was told “He will not tell you anything I haven’t told you…”

Today, it seems as if many companies are fine with the superficial and immediate solution — solve the customer’s immediate problem or make the customer go away.

This is not the way to create a long-term, loyal customer. Fortunately for my broadband provider, I need this particular service. I was not about to go away — “No” was not the answer I needed. Most companies are not so lucky to have customers that need them, the competition is fierce in most industries.

The second way — taking the time to figure out and correct the error — is what the provider ended up doing anyway, so why didn’t we just start there?
(They found the error and I have my account back.) Don’t take "NO" as a answer…

"I never give up, I never give in, and I don’t take "no" for an answer."
~Doris Roberts (1929 - ) Actress~

Author's Bio: 

Learn to Inspire, Influence and Get Real Results! There is no better way to market your business and services then telling people what you do… Sharon Sayler, MBA, helps leaders, executives, and business owners inspire employees, grow companies and increase their sales by teaching them to become powerful and influential communicators. Visit www.sharonsayler.com for more great ideas and free white papers.