Ever experienced the frustration of missing crucial business opportunities due to a communication delay with your on-field sales agents? You're not alone.

One of the most challenging aspects of managing field operations is ensuring seamless communication. Field agents typically switch between multiple apps, which can be tedious. But imagine having a geolocation mapping tool equipped with a live chat feature! This would undoubtedly bridge the communication gap, offering managers and on-field agents a platform to connect in real time.

Intrigued? Dive in as we unravel the benefits of incorporating a Live Chat feature into the Dynamics 365 map tool.

  1. Real-time Problem Solving

When field agents have access to a Live Chat feature directly within their Dynamics 365 map, the cumbersome process of emailing or making phone calls becomes a thing of the past. They can swiftly connect with their managers, ensuring that any hurdle - whether technical, task-related, or customer-centric - is promptly addressed. For managers, it's an invaluable tool. If an agent must be aware of a last-minute update or critical information before a meeting, the Live Chat function comes to the rescue.

  1. Seamless Document and Image Sharing

There are numerous instances when real-time document sharing becomes essential. A manager may receive an updated product brochure just as a sales agent is about to meet a client. Or, post-meeting, an agent can share the client's feedback document with managers for further action. The Live Chat feature, complete with document and image sharing capabilities, ensures that such vital data transfers occur without a hitch.

  1. Boosting Efficiency and Streamlining Workflow:

Field operations demand agility. With the Live Chat function, agents don't need to pause their work or scour the internet for solutions. They can tap into their team's collective knowledge at a moment's notice. This reduces idle time and boosts the agent's ability to make informed decisions swiftly. Consequently, tasks are accomplished faster, and agents can transition seamlessly to their next assignment.

  1. Strengthens Team:

Beyond just operational efficiency, the Live Chat feature fosters a culture of collaboration and unity. Field agents, often working solo, can feel more connected to their team, knowing they have a support system at their fingertips. Managers, in turn, can monitor on-field activities more transparently, ensuring that guidance and assistance are provided as needed.


The Live Chat feature in a geolocation mapping tool is not merely an add-on; it's a game-changer. By facilitating instantaneous communication, promoting collaboration, and streamlining operations, it positions businesses to thrive in a fast-paced market. Integrating Live Chat is the way forward for those looking to elevate their field operations and drive enhanced productivity.

Author's Bio: 

Mr. Maulik Shah is the founder & CEO of AppJetty, a digital software products store specializing in extensions, plugins and apps for host of software platforms like Magento, WordPress, SugarCRM, SuiteCRM, Odoo, Dynamics CRM, etc.