Business Phone has brought about renaissance in the business communication era

With the change in generations and technology, the business processes have also evolved. Today the world is performing all business online. Earlier, the people had to wander about here and there for knowing about various products and had to collect bunches of brochures to compare the features offered by various companies. With the evolution of internet, all the information is available online and the customers can search for various products and also compare them. This reduces the cost, time and labor involved in performing the comparative analysis. The e-commerce transactions have made it easier since the product is delivered at your doorstep. All this involves communication via the internet.

Earlier, we had traditional phones which were connected to PSTN lines and lagged even the functionality of knowing about a missed call or call waiting. With these phones, chances of losing business opportunities increase with the increased number of missed out conversations. Business phone available today can be integrated with the internet to perform all communication through the internet. To optimally perform your business, you have to build and maintain a seamless communication channel.

Business phones offer many advanced features which enable the business firms to enhance their business communication channel and provide better and quicker customer response. The features provided are:

• Call Forwarding: You can forward calls to your cell phone or some other desk or your home phone if you are not available to receive your call.

• Headset: These phones come integrated with a headset which helps them to perform proper communications via the phones.

• Distinct Rings: There can be distinct rings that can be set for different types of calls.

• Reject Anonymous Calls: You have the liberty to reject the calls with a hidden caller ID.

• Auto-attendant: If you miss out a call, a recorded message will serve as a receptionist and the user can be guided through a customized menu to leave his message.

• Caller ID: These phones have features which allow you to know who is calling and you can prioritize calls based on this option.

• Music-on-Hold: This feature helps the clients to hold on for a little longer duration and it gives them a feeling that their request is being processed.

For small businesses, setting up a large seamless communication channel is not a piece of cake. It involves a huge investment and usually, they do not have so much to invest. This does not mean that they cannot enjoy the communication facilities that the large organizations enjoy. Hosted PBX providers provide an optimal solution for small businesses. PBX for business is a third-party service in which the hardware is maintained off-premise by the Hosted PBX provider. The cost of set up and maintenance is reduced and customer queries are effectively dealt with. These systems provide additional functionality which enhances the features of these phones. The additional features include:

• Reduced cost and complexity of the system.

• Interactive Voice Response

• Move Numbers

• Interoperability with the traditional phones or VoIP phones

• VoIP services reduce call rates drastically.

• Automatic Call Distribution

Business phone integrated with Hosted PBX enhances the business communication system of your enterprise and the better you are able to deal with your customers, the better will be their feedback of your services. Good feedback leads to marketing of your product through your clients and you are able to attract greater number of customers. So, you are able to project yourself professionally and you can appear to be at par with the dominant players in the market. Thus, IP PBX used with these phones has brought about renaissance in the business communication era.