5 Elements Customers Want in Managed IT Support

A secure IT network, expert talent pool, and state-of-the-art infrastructure contribute to the growth of an organization. However, not all businesses can maintain a high-performing IT infrastructure. Small and medium-sized businesses (SMBs), in particular, may not be able to spend on hiring and retaining a dedicated IT workforce. In these cases, the best option is to partner with a managed services provider (MSP).

A few pivotal advantages of partnering with anIT company are facilities such as continuous monitoring, prediction/identification of bottlenecks, and enhanced cybersecurity at reasonable charges.

It is estimated that the managed IT services provider industry will be .

The right managed IT services provider will help you take better control of your enterprise IT network.

Here are a few elements customers look for in their MSPs.

1. 24/7 Availability

Round-the-clock availability is an important factor to consider when finalizing a managed IT services provider. MSPs dedicate technical specialists to take charge of your IT infrastructure. With 24/7 availability, issues can be promptly identified and resolved.

Further, 24/7 availability guarantees continuous monitoring of your system. Updates and patches can be tracked closely and implemented spontaneously, thereby leaving no room for data compromise.

You should confirm if your MSP has a 24/7 support help desk in place. This will ensure that you can reach out to your MSP at any time to report a problem without having to wait for standard working hours.

Additionally, if your system needs to be upgraded or worked upon for security patches, it is best to do this during your non-working hours. This will enable your employees to work without interruption and return the next day to find updated systems ready for them to use. Else, your business processes may need to be halted temporarily due to the upgrade/change process.

2. Local Presence

Checking for your MSPs’ local presence is a good idea. At times, your problem may be dealt with best if the concerned technician comes in for an on-site visit. This will facilitate a deeper assessment of the problem.

For example, if you are a business in Detroit, partnering with an IT support company in Detroit will be ideal. A local MSP will be able to promptly send their expert to your facility in case of emergencies and enable a deeper delve into your IT issues.

3. Proactive and Reactive Approaches to Problems

MSPs can be of two types. Some solve problems as and when they emerge, whereas others adopt a proactive approach. So, which one is the best?

MSPs should offer the right blend of reactive and proactive approaches. They should be proactive in predicting bottlenecks in the enterprise networks and rectify them promptly. This will result in zero damage/downtime.

Also, they should be able to solve problems as and when they emerge. A healthy combination of both these approaches will ensure that the IT infrastructure is up and running uninterruptedly.

4. Access to Latest Technology

Small and medium-sized businesses may find it difficult to adopt and adapt to the latest technologies even if it is crucial to their in-house projects. This may be due to steep learning curves, inadequate funds to train employees, and high costs of migrating projects into the new environment.

By collaborating with anIT provider, businesses bridge this technological gap. They receive expert assistance in choosing the most suitable options for projects and updating hardware/software in a cost-effective manner.

The successful deployment of IT Services results in the reduction of IT costs by 25-45% and an increase in operational efficiency by 45-65%.

Furthermore, MSPs offer services to manage the infrastructure. These include creating license agreements, fulfilling staffing needs for migrating projects, training employees, and equipping stakeholders with data to be able to make informed decisions. This compendium of services helps improve the competency of businesses, thereby helping them to reap maximum benefits.

5. Security

Most SMBs do not have the budget for maintaining a dedicated in-house data security team that takes care of implementing updated security patches and detecting as well as mitigating cyber threats.

With cybercrime costing small and medium businesses more than $2.2 million a year, they turn to MSPs for assistance. MSPs are experienced in identifying and busting security threats.

Also, they are equipped with the expertise to monitor your enterprise applications, detect vulnerabilities, upgrade security patches, and support your critical business applications with state-of-the-art network configurations. IT companies also secure your enterprise network from malware, viruses, and cyber hackers. When your network is safeguarded from these threats, the likelihood of experiencing downtime diminishes, and you garner a higher level of trust from customers.

Wrap Up

Small and medium-sized businesses keep evolving and so do their technical requirements. As they can't always spend on emerging technologies, it is best to partner with a managed IT services provider. An MSP can help businesses earn competitive edge and stay ahead of their competitors. Hopefully, the above mentioned points will help you understand the key elements that should be looked into when choosing a managed IT services provider.