United Airlines Phone Number

Calling United Airlines customer service faster
+1-860-590-9393
CUSTOMER SERVICE
+1-860-590-9393
NEW RESERVATIONS

Current Wait: 34 mins (18m avg)

Free: Skip Waiting on Hold

Hours: 24 hours, 7 days; best time to call: 3:15pm

Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!

Refund Flight
Baggage Problem
Change Flight
Flight Inquiry
Special Request
A different issue

Get to a live person fastest: When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.

Our Editor's Notes on United Airlines's Phone-Based Customer Care

United Airlines is a major international airline that operates routes around the world. As the third-largest airline in the world, United gets many calls each day to its customer service center.

Why Do People Call United Airlines Customer Support?

While United Airlines has a robust website, many people still opt to call its customer service representatives. Typical requests include:

Purchasing airline tickets and other travel products
Checking flight status and scheduling
Rebooking canceled and delayed flights
Checking on lost baggage
Requesting refunds
Mileage Plus Loyalty program questions
Offering complaints or compliments
Checking for items lost on airplanes
Coordinate accessibility for customers with disabilities
Travel advisory questions
Best Tips for Calling United Customer Service
Before calling United Airlines customer service, make sure that you are calling the correct number for addressing your concern. United has different phone numbers for its departments, including reservations, accessibility, and Mileage Plus. In addition, United has separate phone lines for different countries. Travelers should be aware of the United phone number for the country that they are currently in.

Most United Airlines customer service phone lines are open all the time, but some have more restricted hours. For example, there are dedicated phone lines for non-English speakers, and their business hours are limited. Ensure that you are calling at the right time, adjusting for time zone differences, to avoid frustration.

How Do People Feel About Calls to United Airlines Customer Service?
As one might expect, there is a range of reports about United's phone-based customer service. Some people claim that they are able to receive quick and courteous resolutions to their issues while others feel that United Airlines representatives are non-receptive to legitimate customer concerns. There are several media reports of individuals having to involve third parties, such as consumer advocates and journalists, before their case is resolved.

Mentions in News Media

There have been some mentions of United customer service in the news media, though it should be noted that the more egregious cases have involved unusual situations, such as a glitch in United's boarding system that resulted in a passenger being labeled a "no-show," resulting in a canceled return ticket.

In that case, third-party advocates had to get involved as it appeared that United's customer service representatives were not equipped to handle such a situation. Another unusual case involved code sharing between United and another airline, resulting in gaps in travel plans that were not easily remedied.

What Issues Can United Customer Service Handle Over the Phone?

United Airlines' customer service team can handle a wide variety of issues over the phone, including ticket sales, refund processing, changes to flights and itineraries, loyalty program issues and questions about travel advisories.

Note: If you wish to purchase an airline ticket over the phone, keep in mind that you'll have to pay a surcharge in addition to the price of your ticket. This is a standard practice among many airlines and something you should be aware of if you call United to book a ticket.

What Can I Do if Unhappy with my Call to United Airlines?

If you end a call with United Airlines customer service with the sinking feeling that you haven't accomplished much, don't lose heart. There are still options open to you.

First, write down what happened during your call. Having this information written down can help you stay focused during further communications with United.

Next, write down your desired outcome: Do you want an apology? A refund? Credit toward a future fare? Once you know what you want, you'll be in a better position to try and obtain it.

After you've done these things and feel calm enough to try contacting United again, consider these next steps:

Call United back. You'll likely get a different agent who may be in a better position to help you. Keep in mind that agents differ in training and experience, and the next representative that you speak to may be able to resolve your case.
Try getting ahold of United through a different method, such as live chat, United's online customer service form, or via Twitter or Facebook. One advantage of these methods is that your communications will be in writing, providing you with a record of what you and the agent discussed. This can be useful if you need to escalate your case.
If you purchased your ticket through a travel agent or a third-party travel site, contact the agent or site and try to enlist their help. They may be able to successfully help you get an appropriate response to your concerns.
If you are already at an airport and are having issues with your ticket or another concern, visit a ticketing counter and ask if the representative there can help you.

Customer Number +1-860-590-9393 - by the Numbers
Phone number to dial
+1-860-590-9393
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
3:15pm

Navigate phone maze to a human

When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.

Average wait
Current wait

34
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, web, email, twitter, facebook
Quality of communication
38%
Quality of help
84%
Customer votes
35,197
Information last updated
Sun Apr 11 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Contacting United Airlines - by phone or otherwise

While +1-860-590-9393 is United Airlines's best toll-free number, there are 23 total ways to get in touch with them. The next best way to talk to their customer support team, according to other United Airlines customers, is by calling their +1-860-590-9393 phone number for their New Reservations department. Besides calling, the next favorite option for customers looking for help is via +1-860-590-9393 for New Reservations. If you think this information is inaccurate or know of other ways to contact United Airlines please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for United Airlines.

Author's Bio: 

Jamie Taylor is an aspiring writer. She wishes to make everyone more familiar with the world. My each description is in a simple introductory format to make it brief yet clear. I have been writing blogs and other travel related documents for year. My only aim is to give the world a better picture to see about our surroundings.