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Todd McDonald PHR
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Customer Service Expert
Todd McDonald Quick Facts
Todd McDonald has been in the human resource and training industry for over 20 years. He served as Executive Vice President for American Media Inc., where he worked for 10 years. In his tenure with AMI, he worked in multiple capacities including management of the product development, human resource, training, marketing, and sales areas.
In 1999, Todd left AMI and founded ATW Training & Consulting.
Thought of as being results-oriented, some of McDonald’s other accomplishments include:
- Developing and delivering training programs and speeches to audiences on a national and international basis.
- Creating over 500 off-the-shelf training products including audio, video, print-based and computer-based training programs dealing with subjects such as management, leadership, communications skills, legal issues, customer service and more.
- Authoring two books: one on communication between managers and their employees, I Wish You Would Just… and the other on time management, How to Find 100 Extra Minutes a Day.
McDonald speaks for organizations and groups on topics such as coaching, customer service, change management, time utilization, and leadership.
Todd has has helped write and produce ten customer service training videos, write and edit five “how-to” books on the subject of customer service, presented to national and international audiences on the subject, and has worked in many different industries including government, retail, hospitality, finance and healthcare.
