We should accept the fact that our customers and clients want to feel appreciated by us. Yet how many times did we fail to grab that chance to show our appreciation to our various clients and customers? Moreover, how many instances do we apply the excuse of not having the cash to do something extra special for them? But what about the lifetime essence of our customers and clients to or company? But remember that you do not have to spend a considerable amount of dough to show one’s appreciation to your clients and customers and experience a good return on your investment from loyalty and better satisfaction.
Therefore, what are the ways or methods you could demonstrate your appreciation to your loyal consumers? Here are the following 10 proactive and positive actions to show how you appreciate sans considerable costs. 1. Support your customer and client businesses. And this can be in the form of recommendation and/or personal referral of their business from you. 2. Using the company newsletter to habitually communicate with your customers and with their approval, attach something about your clients. 3. Empower your staff or employees to make your clients feel extra special. This can involve customer service teaching or training in making sure that the staff are prepared to assure a positive and favorable experience for the customer with every interaction.
4. Say and send a thank you note. In my own opinion, the most preferred style is a handwritten note. The more personalized thank you style, the better. 5. Ask your clients what they may think—ask them about their feedback and opinions in your products and various services. Build and enhance a more specified customer feedback program to ensure they feel special to be chosen to participate. 6. Give some immediate replies or responses to their complaints. You actually have a chance or opportunity of transforming complaints into compliments and this might boost customer loyalty in a significant way. 7.
Get rid of any frustrations of engaging business with your company. You can ask your clients what you could do to make it much easier to do business with you and let them study and consider some of the best and appealing suggestions to carry out. 8. Offer a convenient source of information about your products, services and your business in general to your customers. This could be fostered or encouraged by making it easy for your clients to look for information through your business website. 9. Build and enforce a system for customer relationship management. Utilize this system to send some greetings during special occasions and holidays attached with some personalized messages.
And please, try to avoid placing a sales pitch in these contacts. 10. Create and improve some types of customer loyalty reward system. This can be in forms of discounts, a gift, freebies or some other souvenirs or token of appreciation to boost your gratitude and appreciation for their business. Okay, there you are—the 10 positive and proactive ways or actions of reinforcing your appreciation to your valued clients.
The author of this article,Amy Twain, is a Self Improvement Coach who has been successfully coaching and guiding clients for many years. Let Amy help you find Happiness in Your Work Place. Click here to learn how to become a Happy Worker.