Have you ever wonder how call centers are able to handle such amount of calls daily, and how they are able to place you on queue then be transferred to the next available agent or perhaps to a different department that is most likely to be on a different location? Well, it is no magic and it doesn’t require substantial investments to do so, all you need is a good phone system that can tackle all of this at an affordable rate.
Call centers today are mostly outsourced in countries where labor is cheaper, but without you noticing that your call is being routed overseas. Cloud PBX systems has made all of these possible and businesses like yours can start reaping the benefits of such system fast! Easy! And incredibly cheap! The system will dramatically improve your production by effectively managing calls, routing them to the concerned person with a press of a button and allowing customers to directly connect to the person they’re calling through extensions and dial by name directory features and a lot more.
The system is not only company oriented, it is also designed to give the best customer service experience to all your clients with outstanding call handling features and call quality. There are also a number of corporate features cloud PBX has, like call conference, mobile phone and website integration, call screening and fax to email, all of which are designed to fully optimized your business.
The Cloud PBX Checklist
Set up is very easy, but still it helps if you will consider the following to ensure that your phone system will work beautifully.
Be meticulous in choosing your provider, the backbone of the system will solely rely on their cloud networking capabilities and SIP trunk protocols for external communications.
Considering upgrading your internet bandwidth since data and voice transmission will now be on a single connection – it is still cheaper though.
Decide whether you will need a soft phone or an IP phone handset.
Conduct basic staff training for feature familiarity and maximization.
Basically that is all that you need on your end and you are ready to go, most of the set up and upgrades and maintenance happens in a server level which is on the providers end. Once you have the log in details you can immediately make calls and receive calls.
Hesitant because your number is all over your marketing materials, then think no more, most VoIP providers have number porting capabilities that will allow you retain your old phone number.
David Clarkson is a well versed telecommunication engineer with years of background in the industry, In his experience the demand of structuring internal and external communications for small to large scale businesses was perfectly solved by cloud PBX technology and has recommended it since then.