The world is betting the bottom dollar on data and voice communication over digital networks for a whole new level of communication that is effective, feature laden and most importantly pocket friendly. The brew of VOIP (Voice over Internet Protocol) technology and PBX (Private Branch Exchange) created a breakthrough in the small business communication world popularly known as Hosted PBX. The Hosted PBX Providers offer savvy enterprise class business calling features and improve real time communication through multitudinous ways. The Hosted PBX Providers offer a great relief from the squabble of in-house PBX phone system and sky high upgrade and maintenance cost.
Considering the drum beating for the Hosted PBX Systems, there are a few evaluation criteria you should be aware of before pinning down on a Hosted PBX Provider.
* Quality of Service
Recently Emprix conducted a survey that revealed that more than one third of VOIP and Hosted PBX Service Providers are doped when it comes to the quality of their service. Until a customer complaint is received the service quality goes unchecked. Business communication is the key player in an enterprise’s success. If the quality of service is not good enough, the business is bound to suffer huge losses. Ensure that your Hosted PBX Provider has regular monitoring and check on the service quality and guarantees an uptime of either 99% or more.
* Effective Communication
Many Hosted PBX Providers offer poor voice quality. Jitters, echoes, failed and dropped calls can play havoc with your enterprise image. The hosted PBX Systems do not have a physical circuit or analog wires that you can add up to support more number of users and concurrent calls. The voice and data is carried over the internet acquiring only bandwidth. Before signing up, choose a Hosted PBX Service Provider that uses voice prioritization (transmitting voice packets prior to data packets) to maintain quality of voice and avoid latency. Nobody wants to buy the services and products of a company that can’t even keep their calls running perfectly. Choose a Hosted PBX Provider that proactively optimizes the bandwidth usage to maintain enterprise class HD voice quality, because that is what you are paying for.
* Feature is the caliph
The preeminent element behind the ground breaking success and popularity of Hosted PBX Systems is the rich feature set it offers brimming with advanced digital call handling features. But the killing competition among the Hosted PBX Providers has lead to the smart playing with the feature set to get more out of the customer’s pocket. Find out from your Hosted PBX service provider if he is offering you the desired features you require at the right price. Whether it is the number of extensions you need, ACD queues, voicemail boxes or inbound/outbound faxing optate a Hosted PBX Provider who has flexible plans to measure up your individual or corporate requirements.
Prior to settling upon a Hosted PBX Provider nail down the service provider on all these evaluation criteria to make an admissible choice. The Hosted PBX Systems are affordable, flexible, highly featured and cost effective smart telecommunication systems. These Hosted PBX business phone systems have opened up a world full of opportunities and technical innovations for communication that is faster, better and smarter.
Technology specialist at therealpbx.com ‘Adom Brown' is a specialist in Hosted PBX Systems for small and medium business enterprises. The Real PBX is a leading Hosted PBX Provider that manages the Business PBX Platform. Their IP PBX Systems deliver business class voice quality, real time customer assistance, scalable office PBX VOIP system and more.