Hawaiian Airlines is known for offering world-class service, connecting travelers to the beautiful Hawaiian islands and beyond. But, like any airline, issues can arise during travel. Whether you’ve experienced delays, poor customer service, or problems with baggage handling, knowing how to file a complaint with Hawaiian Airlines is essential for seeking a resolution.
In this comprehensive guide, we’ll walk you through the steps to file a complaint, provide you with relevant contact details, and offer tips on how to increase the chances of a positive outcome.
Travel disruptions can range from minor inconveniences to serious issues. Some common reasons passengers file complaints with Hawaiian Airlines include:
No matter the reason, filing a formal complaint is your best option for receiving a timely response and potentially getting compensation.
Filing a complaint with Hawaiian Airlines can be done through several convenient methods. Here’s a step-by-step guide:
The first step in filing a complaint with Hawaiian Airlines is contacting their customer service. You can do this via:
Hawaiian Airlines also provides an easy-to-use online feedback form for complaints. You can access it on their official website under the "Contact Us" section. Here’s what to include:
Hawaiian Airlines is active on several social media platforms, including Twitter, Facebook, and Instagram. You can send them a direct message or tag them in a post to get their attention. Social media teams are often responsive and may help resolve complaints quickly.
If you are unable to resolve your complaint through the previous methods, you can write a formal letter to Hawaiian Airlines. You’ll need to send your letter to their customer service address:
Hawaiian Airlines Customer Relations P.O. Box 30008 Honolulu, HI 96820
If you would prefer to discuss your complaint over the phone, you can request a callback by calling the Hawaiian Airlines customer service number. Just let them know you wish to have a representative return your call at a time that’s convenient for you.
If you feel that Hawaiian Airlines has not handled your complaint properly, you can escalate the issue to the U.S. Department of Transportation. The DOT handles passenger complaints regarding air travel and can intervene if necessary.
To make your complaint process smoother, it’s important to have the right information on hand. Here’s a checklist of things to prepare before filing your complaint:
Once you’ve filed your complaint with Hawaiian Airlines, they will usually acknowledge receipt of your concern and begin an investigation into the issue. Depending on the nature of the complaint, you may receive:
Most complaints are handled within a few days, but more complex issues may take longer.
Generally, Hawaiian Airlines aims to respond to complaints within 7-10 business days. If your complaint requires further investigation, it may take longer.
Yes, you may be entitled to compensation if your flight is delayed or canceled. The compensation depends on the length of the delay and the reason for the cancellation. You may receive a refund, meal vouchers, or hotel accommodations.
If you are not satisfied with the response from Hawaiian Airlines, you can escalate the issue by contacting their customer relations team. You can also involve the U.S. Department of Transportation (DOT) if you feel the airline has not met legal obligations.
Yes, Hawaiian Airlines has a process in place to handle complaints related to lost or delayed baggage. You should report the issue at the airport immediately, and if not resolved, you can file a formal complaint online.
Filing a complaint with Hawaiian Airlines is straightforward, and the airline provides several options for resolving issues efficiently. Whether it’s a flight delay, baggage issue, or poor customer service, knowing how to file a complaint can help ensure that you receive the resolution you deserve.
For assistance, you can contact Hawaiian Airlines’ customer service team directly at 1-888-789-6009 or ++1-833-800-8706 (OTA), and they will be happy to assist with your complaint and help resolve the situation.
Taking the right steps and following the official process is your best bet for a timely and satisfactory resolution.
Rchard Mathew is a passionate writer, blogger, and editor with 36+ years of experience in writing. He can usually be found reading a book, and that book will more likely than not be non-fictional.