Adding live chat at your website is really worth for your business. Presently if you are desiring to differentiate your business, just working on your product and price, will not work. You have to give something extra to your client. At present quality customer service is the buzz in the market.
You can differentiate your products and services by giving the client, the ultimate quality customer service.
Today the customer is not at all interested to pick the phone or draft an email to your company regarding his issues. He is not at all interested to use the traditional customer supports. With live chat they are more open to get quick and instant reply for free when the customer is at the website. It is easy to start a chat with your customer representative at the website just by clicking, “chat” button.
Having a live chat button at the website is not at all an expensive endeavor. It just requires a few line of codes to be implemented with the existing CRM. And from the customer point of view, it is absolutely free, not even a penny.
Live chat provides you with instant answers to all your concerns and queries. Live chat makes a positive personal impression on the website. It develops a friendly attitude with your customers. Live chat makes your visitors feel welcome and comfortable.
Chatting with your business is more comfortable and it is easy to gain trust and confidence also to the business you are promoting.
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Source: https://www.livechatagent.com/live-chat-is-cost-efficient-5/