Hospitality sector encompasses almost all the industries that cater to clients directly or indirectly. Airlines, restaurants, travel agencies, eateries, pubs, retail sectors, hotels, health care centers, banks, even hospitals can be said to be a part of the hospitality sector whose main feature is to cater to client or customer need in one form or the other. Even the event management industry in recent times has also come under the umbrella of the hospitality sector and therefore has added to the number of industries that are forming the total bulk of the hospitality industry. It is an ever growing field where there is never a scarcity of requirement for skilled human resources and people who have a usual and God gifted flair for connecting and communicating with people. Jobs in this sector can be of many forms and there is an ever growing demand for man power in this sector across the globe and especially in the UK. Since the hospitality sector has so many industries that are under it, a candidate can very well choose the specific sector in which he or she would feel comfortable and apply for jobs accordingly
Customer inquiries can be handled from both the front end, where the candidate will have to speak and communicate effectively to the customer is a direct manner or it can be done from the back office where a customer problem can be looked into and taken care of. In this way of customer complaint handling the candidate does not need to come and face the customer directly. Hence whether to be in the fore front or be in the background depends on the candidate seeking jobs in hospitality sector. Equal importance is there in both kind of job roles and hence there are options to choose as per your comfort level, skill sets, and training. Both the front and the back end customer service in the hospitality sector demands specific personality traits and certain skills. These can already be inherent in a candidate and they might not need any formal training. They can very well apply for jobs at the starting level and learn and gather experience. People with a pleasant personality and patient nature with inherent diplomacy will no doubt shine in these job roles and will climb the hierarchical ladder in no time. Others can be interested in such job roles but might not have the necessary temperament to serve, and they can acquire these with training and then hone it on the job
Consider which field interests you the most before you go on a job hunt in the hospitality sector. It can spell disaster for your career if you are stuck in a job that later proves to be too much to handle for you. Therefore, before applying for jobs in hospitality sector, it is better to choose ahead of time exactly which branch of the hospitality industry you would be better able to serve and choose accordingly. It can be a hospice where you want to serve old and the infirm and counsel their family members, or it can be an airline where you want to serve as a glamorous cabin crew, or you can choose to be in the telecommunication sector where you can work in the back office solving customer problems and issues. The options are numerous and it is completely up to you as a candidate that what area you want to join in as a job seeker in the hospitality industry
Summary: Hospitality is an ever growing arena where there is never a deficiency of demand for trained human resources. There can be many forms of hospitality jobs and if anyone is interested in joining this segment they must choose an area where they feel contented.
The author of this article is leon grant who had started as a bartender and now owns a chain of restaurant. He trains people who are interested in jobs in hospitality sector, so that he has skilled people in his restaurants catering to every need of the customers, and believes that it is the only way to grow.