CARLA RIEGER is an expert on helping people do “mental resets” to increase resilience and communication skills especially in challenging situations. She is the director of The Artistry of Change Training Inc, a consulting firm started in 1991. Her academic background includes an undergrad in organizational psychology, graduate work in counselling psychology, plus certificates in conflict resolution, adult education and educational kinesiology. She has written four books, hundreds of articles and over 80 online learning programs. In addition, she has 24 years as an organizational change trainer and speaker, and 10 years experience in the performing arts, specifically comedy. Over the last 28 years she has spoken to over 1500 groups on 4 different continents. As a frequent speaker, trainer, facilitator, coach and consultant, Carla helps people negotiate successfully through the “groan zone” of change.