What Do We Understand by Cloud PBX?

A cloud PBX refers to a business telephone system or network powered and hosted by the internet. It is in contrast to the on-site models. Overall, it enables communication outside and within an organization. A cloud PBX comes with several additional benefits over a conventional PBX telephone system. The pros can entail extension dialing, call conferring, hold music option, and many more. In addition to that, it allows non-technical personnel to set the entire system up efficiently and effortlessly. 

A cloud PBX works on an IP address that can get accessed and provided over the internet. It hosts the relevant data, services, and software in the cloud, using its storage. For that reason, it remains termed as “cloud” PBX. The “PBX” part is an acronym for Private Branch Exchange. It refers to the private phone system that allows an organization to communicate externally and internally. In other words, it is the device that manages the route of the incoming calls. Furthermore, it facilitates the transfer of the calls to other extensions. Also, PBX houses the specifications that dictate how the phone system and arrangement should operate. 

What Does the Operation of a Cloud PBX Entail?

A cloud PBX uses a Voice over Internet Protocol (VoIP) technology to receive and make calls. The sole requirement for it is an internet connection with a suitable bandwidth. The VoIP software converts the associated audio files into sound waves of digital type. The end-user receives it over the internet. 

A cloud PBX system does not require physical phone lines like the traditional ones. Such a feature allows it to get used for businesses of varying sizes and scales. It stands especially true for the companies that have remote employees. It permits them to use the cloud-based system to make calls from any location. 

What are the Various Benefits of a Cloud PBX?

Beneficial Features

A cloud PBX offers several features that enhance the productivity of an individual or a company. They comprise queuing for inbound calls, call forwarding, auto attendants, and integrated video conferencing. A few others consist of automatic recording and mobile support. 

These features generally do not require any arduous technical setup. In addition, the phone system can remain integrated with other necessary organizational tools such as CRM. 


A cloud PBX can flexibly adapt to the dynamic conditions of its workplace. In other words, it allows for customization as and when necessary. 

For instance, the system can remain integrated into the organization. In other cases, it can work for remote employees as well. Moreover, a cloud PBX can increase the call capacity to accommodate the rising needs. In the long run, it helps enhance customer satisfaction and work quality. 


A cloud PBX helps save a significant amount of money on installation. It implies that its features are available at a low cost. Furthermore, the system requires minimal to no maintenance to operate. Hence, the excessive expenses that go behind upkeep can get excluded. 

If you require reliable services that can set up a cloud PBX, we are perfect for it. We provide all the benefits and amenities of the system at a reasonable price. Moreover, we are sure it will leave you satisfied.

Also Read: Skype for Business drives digital transformation.

Author's Bio: 

A postgraduate in Fashion Technology. Shalini is a writer at heart! Writing for her is an expression of her true self. After a short stint as a textile expert, she decided taking up writing full time. Shalini compiles content on myriad topics. A mother to a tiny tot, she uses her personal website and blog to explain the subtle yet perplexing aspects of parenting and motherhood. When she's not writing, she is either pursing her passion of exploring the latest tech innovations or crooning to her favorite music. Find out what she has to say about the trivial things we call "LIFE".