“Hi, I recently bought a new Dell, Toshiba (any make) computer, it has been working fine for some time, but now I often see a weird message on my screen that says Warning! New virus detected! Threat Detected: Keylogger.iSnake.Pro Infected File: C:\WINDOWS\system32\asr_ldm.exe, I clicked on the message fearing that my machine has caught virus and after that it doesn’t let me do anything, I am screwed, please help”. This is how I have found people posting on different help forums to share their problems and get support on virus removal.

Spyware and viruses are indeed lethal software programs that when enter a computer make it perform slower than usual; bombard it with pop-ups, spam, adult content; redirect to the web pages other than you desire to open; delete vital information; steal personal information such as bank/credit card etc.; or lose data and crash it permanently. If crashed, you will have to reinstall the entire operating system and have to restart all over with whatever work you had initially done.  Too scary? It is a nightmare to start from the scratch for a lengthy and difficult project that took days to complete. Besides, it is overly difficult to follow any virus removal procedure without precise instructions.

There can be 3 ways to deal with spyware and viruses and clean your PC thoroughly. They are:

1. Consult a technical support, on-site or off-site. I would suggest off-site because it doesn’t involve lugging your machine to an on-site repair shop and wait for hours/days to get it back up and running. Your PC will be fixed in some time just within a single phone call.

2. Download some good virus/spyware removal tools, follow instructions carefully, run scans, and delete the infected files. If not done properly, there is no guarantee that your PC will be cleaned and protected.

3. Manually remove spyware, viruses. It is a lengthy, cumbersome procedure and requires thorough knowledge of infected files and how to locate them in the registry editor and delete them. There are chances that you may remove a legitimate Windows application thinking it a virus file or vice versa and corrupt your system. This is meant to scare you but tell you precisely that it does happen.

Here I am mentioning about some precise, simple, and secure steps (in reference to the 2nd way) that will not only help you get rid of spyware, viruses but also enable you to protect your machine from the future infections.


• First, stop the malware from running and further spreading on your computer, you can do so by opening the ‘Task Manager’ window, click on the ‘Processes’ tab, and then click on the ‘End Process’ button at the bottom right hand corner. This will end all the programs that are running on your computer.

• If you are unable to access ‘Task Manager’ window, reboot the computer in 'Safe Mode', you can access the safe mod option by rebooting your PC, start tapping 'F8' key before the Windows logo appears. (booting into the safe mode will always protect your computer from running malware as it can only access RAM (random access memory) but not ROM (read only memory) of the computer

• Update your anti-virus program, run a full scan or customize scan (I would recommend a full scan so as to detect all the possible threats), it may take some time so be patient. Your anti-virus will remove all the threats that come up in the scan results, you can check the history for their severity description.

• Download Microsoft’s ‘Malicious Software Removal Tool’(http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ad724ae0-e72...) and ‘Windows Defender’ (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=435bfce7-da2...) tool.

• Follow the instructions and install the tools, when installed run a full/customize scan from each of the tools (one after another) in order to double secure your PC.

• Check the scan results and remove all the malicious spyware and viruses that were caught in scanning.

• When cleaned up, again run a full anti-virus scan to double ensure that there are no spyware or viruses left on your machine

• Finally, reboot your computer in the normal mode.

Additional Information:

• Always disconnect from the internet after you have downloaded the tools. This will help you clean up your machine and stop spyware and viruses from further spreading on your computer. Internet is the major source of infection and proliferation for malicious threats.

• If you are not sure, never click on the link, pop-up, or attachment that wasn’t sent from a trusted sender.

• If not sure, never download any free software such as anti-virus and anti-spyware (unless it is from a trusted website) from random websites. These websites have fake security programs that themselves are spyware and malware etc.

• Remember, the abovementioned tools are not a substitute for an anti-virus or anti-spyware program. You need to have an active anti-virus/spyware protection on your computer all the time.

The article is associated with “Steps to Take When Your Computer Is Infected With Spyware and Viruses” on www.vtechsquad.com.

V tech-squad, Inc. is a leading provider of online technical PC support, virus removal, home networking, phone support, and iPad support. We have a team of certified technicians who cumulatively have over 100 years of experience in desktop/laptop support.

Author's Bio: 

Having troubles with your Anti-Virus, need right technical assistance for installing that heavy but essential anti-virus? Your wait is over with V tech-squad live & dedicated 24/7 technical experts that fix your anti-virus/PC problems remotely without digging a hole in your pocket and wasting your precious time. Just a phone call away You can reach V tech-squad online technical support at their Toll Free No +1-877-452-9201 For US/CA.

V tech-squad Inc. is a leading provider of online computer support, online virus removal, home networking support, phone support, and iPad support. V tech-squad has a team of certified technicians who cumulatively have more than 100 years of experience in desktop support. V tech-squad is currently solving hundreds of customer issues a day with best resolution rates in the industry.