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Southwest Airlines Customer Service- Talk To Representatives

If you want to make any changes in your existing flight booking with Southwest Airlines or booking a new flight, you can contact the Southwest customer service team. Once you are in touch with the live person over the phone line, they will start assisting you with your concern. You can contact them for the following reasons:

  • New flight booking
  • Booking for group travel
  • Flight cancellation
  • Request refund for the canceled flight
  • Select or change the seat assignment
  • Order food for the flight
  • Add special service or paid services
  • Ask for the ongoing offers and discounts on the flight bookings

There is a lot more you can do with your flight booking by contacting the customer service team of Southwest Airlines.

Contact Southwest Airlines Customer Service by Phone:

You can talk to a Southwest customer service representative 24/7 by dialing the 1-800-I-FLY-SWA (1-800-435-9792) toll-free number. Also, find more contacts:

  • For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792)
  • For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792)
  • Avail Customer Relations: 1-855-234-4654
  • Articles Left at TSA Checkpoint: 1-866-289-9673
  • Rapid Rewards Customer Service: 1-800-445-5764
  • Public Relations & Media Relations: 214-792-4847

How do I contact Southwest customer service before and after Journey?

In order to contact the customer service of Southwest, you need to dial the phone number of Southwest Airlines and be ready to provide input to the IVR voice through the Dial pad of your smartphone. You need to input the key in the direction to talk to a live person. You might have to wait for a few seconds in the queue and then you will be connected with the Southwest live person.

Southwest Airlines Customer Service Phone Number Before your Trip

Southwest Airlines Phone Number United States: 1-800-435-9792
USA Contact Number Espanol: 1-800-826-6667
Southwest Vacations Phone Number: 1-800-243-8372
Southwest Customer Relations Number After Trip: 1 (855) (234) 4654
Southwest Airlines Existing Hotel Reservations: 1-888-850-3958
Existing Hotel Reservations Espanol: 1-866-938-1297
Southwest Airlines Automated Flight Information: 1-888-792-8747
Southwest Rapid Rewards Customer Service: 1-800-445-5764

Southwest Airlines Customer Service Phone Number After the Trip

Customer Service Phone Number: 1-800-I-FLY-SWA (1-800-435-9792)
Southwest Baggage General inquiry Phone Number: 1-800-435-9792
Southwest Airlines Rapid Rewards Phone Number: 1-800 (445) (5764)
Southwest Customer Relations Number After Trip: 1 (855) (234) 4654
Southwest Airlines Public & Media Relations Contact: 214 (792) (4847)
Southwest Airlines TCA Check Points Phone Number: 1-866-289-9673

What is Southwest Airlines Customer Service and Commitment Policy?

Based in Texas, Southwest Airlines is one of the largest low-cost carrier airlines of America which is known for offering its customers the finest services and deals. Besides, to make the travel of the passengers comfortable and hassle-free the airline has introduced various online services and policies which one can get to know once they book their reservations with the airline. 

As mentioned, Southwest Airlines places great significance when it comes to providing customers with the finest services. And for this reason, the airline has introduced the Southwest Airlines commitment policy in accordance with the Department of Transportation. So, for the passengers who are planning to travel by airline, it is required that they have complete details regarding this policy. 

Southwest Airlines Commitment Policy

  • Low Fare Flight Tickets 

For the passengers who book flight tickets online or through mobile or reservation centers, they are offered the lowest fare available at the time of booking. One can also try out airlines' low-fare calendar service. 

  • Updating Passengers with Cancellation, Delay, and Diversion of Flight

For the convenience of the passengers, the airline has created an automated notification system that notifies the passengers about the delay, cancellation of the flight if the duration exceeds 30 minutes or more. This service is even available for the passengers at the airport to ensure that passengers don’t face difficulty to board their flight easily. 

  • Transporting Baggage on Time

Southwest Airlines makes reasonable efforts to ensure that the passengers don’t face any issues with baggage handling. For this reason, the baggage of the passengers are boarded on the same flight they are traveling on. In case, if the baggage is delayed then the airline ensures that the baggage is provided to the passengers within 24 hours of the arrival. 

However, if the baggage is lost or delayed for reasons out of the passenger's control then, one can file a report and submit it to the airlines or contact Southwest Airlines Customer Service.

  • Cancellation of Reservations

The airline allows risk-free cancellation with no charge for unchanged reservations 24 hours of purchase. Further, the refund is provided in the original form of payment.

  • Providing due Refund Quickly

As per the rules of the airline, the refund is provided to the passenger in the original form of payment. For the payment made through credit cards, the refund will be provided within seven days of the cancellation request. However, it might be dependent on the credit card company too. 

  • Accommodating Passengers with Special needs and Disabilities

Southwest Airlines ensures that passengers with special needs and disabilities are offered the required assistance. For complete information regarding the same one can visit the airline website or contact the reservation center of the airline. 

  • Providing Details about airline deals and Frequent Flyer Program

The airline ensures that the passengers have complete details about the various ongoing deals and frequent flyer programs in which one can opt for maximizing the discount. 

  • Resolving Complaints

For customers who have queries or issues regarding the airline services or policies, the airline introduced  Southwest Airlines Customer Service where one can contact the airline representative and gather complete details regarding their queries. 

Why is Southwest Airlines' customer service so good?

Southwest airline is a prominent airline in the aviation industry that provides the best services to its passengers. The airline is famous for its in-flight and the online services that the passengers can avail of. Not only the online services, but the airline is also known for its customer service; it endows to the passengers. 

The features of Southwest airline customer service:

The Southwest customer service executives can be contacted to get the resolution of the issues. You can enjoy many services by just giving a call on the toll-free number by going on the official website.

  • Assistance provided to the passengers round the clock: You can call them 24*7 to seek the help you need. They will be available to cater to you.
  • Calm and patient: The executives are always calm and patient and listen to all your issues patiently. Then they will provide you with the best solution to your issues. Southwest airlines customer service team will walk the extra mile to take you out of the difficult situation.
  • Expertise: The executives hold expertise in all the fields of Southwest airlines. They are knowledgeable and hold good knowledge about the policies and processes in Southwest Airlines.
  • Prompt assistance: The executives of Southwest airlines provide prompt assistance to the passengers of Southwest airlines. They hardly take time to cater to our needs and assistance.
  • Ability to communicate clearly: They are a good communicator that provides the best results of our queries.

These are the services you can enjoy in Southwest airlines' customer service. We assure you of the best services from their side.

How Do I Write A Letter To Southwest Airlines?

In the event, if the passengers wish to write letter to southwest airlines regarding any complaint, feedback, grievances related to their bookings, then they post it to the following address.

Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235

However, if any passenger prefers to write to Southwest via email, they can do it on Southwest customer contact page, and for writing a tweet to the airline, they can write to the airline’s Twitter account @Southwestair. Moreover, by sending a message via Facebook messenger, one can also try out the airline’s Facebook page.

How Does Southwest Airlines Live Chat Service Will Help You?

The Southwest live chat can be a quicker option to get in touch with the airline’s customer services. Besides, this option lets you get connected with Southwest’s experts within real-time, and get help on the various aspects of the airline’s booking and services such as follows:

  • Reservations on Southwest Airlines.
  • Southwest Airlines booking cancellations and flight change
  • Manage Booking
  • Check-ins, rebooking, boarding, etc.
  • Group reservations
  • Seat upgrade, name change, baggage allowances, and other related issues.
  • Current deals, offers, vacation packages.
  • Refunds, waivers, etc.
  • Travel policies related to Southwest cancellations, change, baggage, etc.
  • Flight status (delay or cancellations)
  • Other ground & airline services.

How You can access the Live Chat Feature on the Southwest Mobile App?

You can use the Southwest live chat feature with the help of the following steps in your respective mobile OS (iOS or Android).

  • In your Southwest mobile app, get access to your Rapid Rewards account, then navigate to the hamburger (top left-hand corner).
  • Now, scroll down to the “Contact Us” option, then select “Chat” from the menu.
  • Next, pick the reason for why you’re reaching out to the Southwest, then a Southwest Agent should be available within very next few moments, and you can chat with him.
  • Therefore, you should be able to live chat with Southwest customer service agents.

Popular FAQ

Here are some frequently asked questions about Southwest Airlines for which you might be looking for the answers:

How does Southwest airline's unaccompanied minor policy works?

Children within the age of 5 to 11 years traveling in Southwest Airlines without an accompanying adult of age 12 or above will be considered as an accompanied minor. For traveling as an accompanied minor you need to pay a UM fee which is $50 each way along with the ticket price. In Southwest Airline’s unaccompanied minors are only allowed indirect or non-stop flights. Southwest Airlines will not transport the unaccompanied minor in the flights which might be diverted or canceled due to bad weather or other operational problems.

How many bags can I carry and what is the cost of checked luggage?

You are allowed to carry on one bag and a personal item such as a laptop. You are allowed to take 2 bags as checked luggage per ticket which should not exceed its limited dimensions. There will be an extra charge if you are carrying bags more than your allowances and if the size or weight of the bag(s) exceeds.

How to check-in and board the flight if there is no assigned seat on the booking?

You can select the seats online or at the airport, you need to contact the reservation counter before check-in for the seat assignment. If you select the seats using the latest method and check-in online you can save your travel time.

I lost the itinerary for an upcoming Flight, How do I get the replacement copy?

If you have the confirmation number of your flight booking, you can easily retrieve the itinerary online through the Southwest Airlines website by entering the flight confirmation number along with your first and last name. If you don’t have the confirmation number, you need to dial the toll-free number of Southwest Airlines customer service anytime (24/7) using your phone and get the best help.

Author's Bio: 

Jerry Mathew is a passionate writer, blogger, and editor with 6+ years of experience in writing. He can usually be found reading a book, and that book will more likely than not be non-fictional. He enjoys reading and listening to music in his free time.