Intuit QuickBooks Online (QBO) is a famous accounting software which is used by different industries. Are you facing QuickBooks Online Login problems when you are signing in or logging to it while browsing its official site?

If yes, we are bringing you the possible reasons and the best possible solutions for your QuickBooks Online Login issues.

Is Quickbooks Online Down Right Now?

First of all, the user has to identify what is the root of this issue to arise? Is there a problem with Intuit QuickBooks itself or your browser is a hurdle?

You can go to ( and detect if QuickBooks is down if it states everything to be OK, then the issue is arising due to your system.


There could be many reasons why the user is not able to log in. Occasionally, the site is down; the app does not work correctly, faces difficulties while signing in, the credentials are incorrect, etc. sometimes, your internet speed contributes to it too.

No matter what the reason is, we will be discussing the critical issues and possible solutions to QuickBooks Online Login in this article.

Learn How To Solve QuickBooks Online Login Problems

What Could Be The Various Reasons For QBO Login Issues To Arise?

You can see the following error message on your desktop screen:

There could be various reasons for this problem to arise in Intuit QuickBooks Online Login such as:

This issue could pop up in case some other person has logged on to another area with the credentials of your account.

In case you were not signed out in the right way from the previously held session of QBO.

There could be a possibility of a problem with Intuit QuickBooks Online itself; you can check here ( if that is the case.

Old history and cached data can also contribute to this issue as they tend to slow the operation of google chrome and other browsers down.

Fix quickbooks online login issue in chrome

Clear chrome cache and history to fix quickbooks online login issue
QuickBooks Online Login Problems With Chrome
One of the most usual QuickBooks online login problems arises with google chrome; there could be several reasons behind it.

Let us understand why these login errors occur?

The user may encounter various types of login issues, and it is widespread with Chromebook in case of QuickBooks Online login such as:

Occasionally the user might see a weird issue like QBO can’t login, get a spinning cursor or circle on the screen and that turns out to be very annoying while working.

An error message: services are not available.

The sign-in screen could come up in a coil to choose my company.

One of the causes could be google chrome is facing issues with loading the QuickBooks Online login page.

The unanticipated collapse of chrome while opening QuickBooks Online.

Major Causes Behind Quickbooks Online Login Issue On Chrome

One of the major causes for this is an improper sign out by the user from the QuickBooks online session.

In case a user log into QBO with similar credits and any other system, this issue might occur.

The user might also face this error if a firewall or antivirus obstructs access.

The user can solve this problem with ease with the steps mentioned down below.

Possible Solutions:

1. Use some other browser to sign-in
Try using some other online browser; it seldom happens that your chrome’s configuration settings are not proper, ultimately leading to problems. The user may try using Internet Explorer, Safari, or Mozilla Firefox browser.

2. Use Incognito tab in your browser
The incognito tab neither records your history nor does it save your data, so the user could try to use QuickBooks online in the Incognito tab of the chrome version, and it will work as normal as it does in the standard chrome version.

To start this tab, start to google chrome and press ctrl+shift+N to tap into the incognito tab.


Start google chrome and click on the three vertical dots on the top right corner, and select “new incognito window“. You will find yourself in front of the same.

3. Include an additional user to the chrome
In case the solutions mentioned above do not resolve your problem, we recommend adding a new user to your chrome and then log in to QuickBooks Online, you can do that by following these steps:

Look for the vertical three dots on the top right side corner in your chrome and go to the settings.

Find the user’s options in the settings.

Choose “Add New User options.“
Choose an icon, fill the user name, you can create a desktop shortcut option ( if not you can skip the “create a desktop shortcut”), click on the “create” option.
Once you finish this, the new user chrome icon will show up on the top left corner of your chrome homepage.
4. Erase history and cached data
It is a straightforward and standard method to fix QuickBooks Login issue; the user has to follow the given steps to perform this method:

Go to the Customize and Control Google Chrome symbol on the right side of the corner of your screen and select settings.

Look for the history tab, select it, and select clear the browsing data option.

You will then see a lot of history tabs options in front of you, tick the ones you want to delete and clear cookies, cached images, files, other sites and also the plug-in data.

Advanced Settings To Solve Quickbooks Online Login Problems With Chrome

1. Validate the SSL settings of the Internet Explorer or Mozilla Firefox
Internet Explorer:
Press Windows+R keys to open the “run box” and type “inetcpl.cpl” and choose OK.
Search for the “Advanced tab” in the Internet Properties window.
Give a check to the “SSL 2.0 and SSL 3.0” in the settings drop-down list to turn it on and choose OK.
Run your browser and sign in to QuickBooks Online.
Mozilla Firefox:
Launch the Mozilla Firefox browser.
In the address bar, enter config and press “enter.“
Then write TLS in the search bar.
Double click on “tls.version.min“
Then type the integer number following the TLS / SSL version to enable it and click OK.
The last step is to close the browser then open again and sign in to QuickBooks Online.
2. Validate and modify some Additional Privacy Settings
You have to make sure that the settings are set to Medium or Low.
Then you have to allow the access manually to the
Then you have to allow the cookies.
Lastly, leave all the browsers and log-in again.
How can you examine security settings for Internet Explorer?
Press Windows + R key and open the run box, then write “inetcpl.cpl” and click OK.
Then open the Advanced tab, by scrolling to the security option.
Un-check the “Do Not Save” encrypted pages.
What Is Quickbooks Online Login Error 504 “Gateway Time-out”
504 Gateway Timeout occurs due to the delay in loading the website on the server. There couldn’t be anything wrong with the device as the problem is arising in the server.

Yet the user can try to fix this error 504 by themselves.

There is a possibility that this error is short-lived, so you can press F5 to refresh the webpage a couple of times.
You can also start all the network devices again.
Verify if the DNS server is not correct or not (though your internet service provider must have configured it correctly.)
Communicate with your ISP and discuss 504 gateway timeout errors.
In case the error does not get resolved even after trying the solutions mentioned above, so the problem is most probably arising due to the Website server issues.

SOLVED “Oops, Something Went Wrong” Error Appears While Quickbooks Online Log-In
Sometimes the user may come across an error message stating “Oops, something went wrong” even after filling the correct username and password.

This situation arises due to a third-party extension called “IBM Security Trusteer Rapport“. It has an objective to secure the financial data from the malware, but it can also hinder the QuickBooks Online login process.

The user has to deactivate this extension if they want to login QuickBooks Online.

You can follow the below steps:

Click on the three dots at the top right in the corner.
Choose “More tools” then click on the Extensions.
Write down “Security Trusteer Rapport” in the search bar and deactivate it.
You can try to use the incognito tab in google chrome to login to QuickBooks Online in case you do not wish to deactivate it.
Note: Before processing the steps mentioned above, the user must update the browser as well as the extension and ensure if he can sign in.

Quickbooks Can’t Log In, Get Spinning Cursor On Screen
A user might seldom face this error where he can’t log in to the QuickBooks and gets a spinning cursor on the screen, which is annoying.

Let’s discuss the possible solutions.

Try to open QuickBooks Online on the incognito tab to seclude this issue, then after some time erase the browser cache you are currently using.

Steps to start an incognito tab:

Press ctrl+shift+N in google chrome or click on the three vertical dots on the top right side in the corner and click on “New Incognito Window.“
Press Ctrl+shift+P in Internet Explorer and Firefox.
Press Command+Shift+N for safari.
Erase every cached data and temporary files of your browser
The user must reboot his system once as it will lead to refreshing the whole system background processes that are causing the sign-in errors.

Set your privacy settings to medium or low and allow the access to, then shut and reopen the browser after adjusting your settings and try to start QuickBooks.

In case the steps mentioned above don’t work out, try to reinstall your QuickBooks Desktop and log in again.

Sometimes people come across a problematic situation where they load some websites on their computer but are not able to sign-in to any of them.

To resolve this, the user has to ensure that there is no problem in the settings of Google.

Make sure that you enable the cookies and JavaScript, and nobody else has access to your accounts.

Suppose you are still going through the same issue. In that case, we recommend contacting our certified accounting professionals at AskOfficial

Just dial our helpline number +1-800-496-0147 and avail error support from our certified QuickBooks Error Support team, who are there for you 24/7×365.

Author's Bio: 

Terrance is a leading online accountant with 10 years of experience in solving complex accounting errors related to QuickBooks, Sage, Quicken, Xero and much more.