Call center industry is one of the largest growing industries in the IT sector today. This industry mainly deals with either marketing the products or services by calling people and making them aware of the product or service offered, or it deals with customer queries. Each call, whether inbound or outbound, is important. Moreover, when there is an overhead of calls, the chances of missing out some of the customer calls increase. Limited number of extensions also limits the capabilities of the users to answer maximum number of customer queries. The primary business works on the communication bridge that connects the employees to the customers. If the bridge is weak, then the business may suffer. To ensure better growth opportunities for your business, you need to build a strong and flawless communication channel. All these problems can be resolved by using Virtual PBX.

Virtual PBX system is a rented or hosted service in which the server is set up, maintained and upgraded off-site by the service provider. This reduces the capital and operational costs. Moreover, now the users do not have to unwind the multiple tangled wires to deal with a technical problem since the technical support is also provided by the Hosted PBX service provider. The call centers include national as well as international calling in large numbers. Using this service with VoIP, the call centers can drastically reduce their calling rates. Another benefit is that all the offices connected within the same network can enjoy free calling within the enterprise. You can actually continue with a 24x7 service without limiting your office staff to a particular location. Any call meant for you can be directed to your cell phone or home phone and you can answer your calls from wherever you are. So, you can take your call center mobile.

You will always have an option to scale your business as per your needs. The number of extensions required can be increased or decreased as per the business needs and you pay exactly for what you use. If your business is new and you want to build a professional image for your company, then Hosted PBX is the most feasible solution. The smart calling features offered make your business appear to be at par with the Fortune 500 companies. All the features that are provided with this system ensure better and quicker response to customer queries. Since all centers are flooded with calls and every call counts, many advanced features are required to deal with this problem such as call waiting, music-on-hold, call parking, call hunt, interactive voice response, automated attendant, automatic call distributor, etc.

With all these advanced calling features, you can get multiple benefits. In case you miss a call, the message can be recorded on your voicemail, interactive voice response guides users through a user friendly menu that minimizes overhead. Music-on-hold allows users to hold on for a little longer than otherwise and it gives them the assurance that their requests are being processed. Now, unified communications clubbed with Hosted PBX VoIP can help achieve great benefits since it allows anytime, anywhere, any media access to your business communications. So, by using Virtual PBX, your call center can be optimized and performance can be enhanced.

Author's Bio: 

Technology specialist at ‘Adom Brown' is a specialist in small business PBX systems. The Real PBX is a pioneer in providing Hosted PBX Systems or Virtual PBX that deliver business class voice quality, real time customer assistance, scalable office Business Phone system office and more. Their enterprise class PBX VOIP services include top notch features like Unified Communication. Their IP PBX Systems deliver business class voice quality, real time customer assistance, scalable office etc