A couple of a long time again, customer experience didn’t exist within the company dictionary. It turned part of the company syllabus within the ’90s when the Internet took the enterprise ecosystem by storm. The Internet allowed companies to observe customer experience and brainstorm methods to leverage it. Customer reviews and word-of-mouth had never been so essential up to now as there have been no means to measure it. But with the introduction of enterprise administration suites like Enterprise Resource Planning (ERP software Solution) software , it turned simple to measure end-to-end buyer shopping for journey.

The Apagen current report tells that corporations that earn USD 1 billion yearly can anticipate to earn a further USD 700 million inside three years of investing in improved customer experience.

This article will make clear how corporations can improve customer loyalty by growing their operational effectivity by ERP implementation.

1. AI-enabled ERP techniques allow 24/7 communication.

Every firm understands the significance of environment friendly enterprise communication. It has numerous advantages:

A. To delegate work particulars to workers.

B. To retrieve real-time raw materials costs from distributors.

C. To provide immediate replies to customer inquiries.

D. To break info silos and allow totally different enterprise departments to work as a cohesive power.

Artificial Intelligence-enabled ERP software solution facilitates high-level communication between different events. Intelligent chatbots play a significant position on this subject within the following ways:

A. Collect essential data from clients and supply them immediate replies 24/7.

B. Free-up human resources to concentrate on strategic duties that require intelligence and creativity.

C. Monitor stocks and place buy orders when the stock goes under the set threshold.

D. Share important documents with frontline executives on the client’s place inside seconds.

2. ERP software solution delivers faster response time.

Today, clients anticipate to get every thing on the click on of a button. They log in to eCommerce portals, purchase the desired item and get it delivered within the time . But it requires substantial preparation and planning on the businesses part. There are numerous ERP modules within the ERP software that allow corporations to reduce their response time within the following methods:

A. Buy uncooked supplies from the suppliers robotically when stock shares go under the set threshold.

B. Automate the manufacturing work process to extend the speed of manufacturing or production.

C. Place the manufactured products ergonomically within the warehouse or storeroom.

D. Coordinate with the distributor or vendor in order that the finished goods attain the market on-time.

E. Collect buyer critiques, suggestions, and proposals to get a complete overview of what clients take into consideration its merchandise.

3. ERP software solution enhances the human factor in buyer communication.

Chatbots present quite a few benefits, as mentioned within the first level, however clients like participating with people greater than machines. Thankfully, ERP software program presents a solution:

A. Natural Language Processing (NLP) permits ERP software solution so as to add a human contact whereas conversing with the client. The traces are clever and witty as a substitute of prosaic. NLP-enabled ERP software understands the context of customer inquiries and offers satisfactory solutions.

B. AI and ML (Machine Learning) algorithms enable ERP software solution to make faster analysis, brainstorm error-free methods, and formulate higher decisions. Machine Learning algorithms mix historic and real-time knowledge to seek for patterns that reveal traits.

C. Data analytics allows ERP software solution to gather essential enterprise statistics from numerous sources, together with clients, rivals, authorities, and the market on the whole. It reveals actionable insights that assist predict future outcomes.

4. ERP software program allows companies to grow to be eco-friendly.

According to Nielsen’s international sustainability report, 81% of respondents really feel that corporations ought to work to higher the environment by implementing sustainable policies. ERP software solution permits corporations to adopt eco-friendly practices by getting into the round economy. Circular financial system refers to the cycle wherein a discarded product re-enters the manufacturing provide chain as a substitute of being thrown out. This cycle identifies the various methods in which waste objects could be reused or repurposed for various manufacturing activities. It considerably decreases waste within the environment and promotes the reuse of resources.

Sustainable practices have gained substantial significance in the previous few years because of consciousness applications run by governments and institutes of worldwide reputation just like the United Nations Environment Program (UNEP) and Earth System Governance Project (ESGP). Experts advise corporations to go inexperienced to flow into a positive picture within the customer’s thoughts.

ERP software solution will allow corporations to retailer and analyze operational knowledge and supply crucial insights on what green initiatives they’ll take.


The core features of ERP software solution include:

A. Increasing the effectivity of enterprise operations.

B. Decreasing the operational value.

C. Facilitating customer interactions.

D. Incrementing income.

But aside from these options, the ERP solutions additionally provide a seamless customer experience.

Customer experience and enterprise processes have undergone a drastic change in the previous few years. Still, on the brighter aspect, modern-day enterprise management suites (Like ERP and CRM systems) provide solutions to handle such distinctive needs.

Author's Bio: 

A business solution centric Odoo Consultant and IT professional with about 11+ years of experience spanning Odoo delivery, Sales, pre-sales, Odoo product development, Odoo business consulting, outsourcing & ADM services in leadership positions.

• Has headed Practices for Enterprise Solutions ( SAP, Baan & Odoo )

• Experience across domains likeSales and Marketing, Logistics, Manufacturing, Retail, Chemical, Automotive maped to Odoo

• Extensive experience in large program delivery & business process transformation consulting (Odoo Consultant) for multiple programs

• Demonstrated experience in designing new product & service offerings and executing global Go-To-Market strategies for new offerings for new market penetration

• Proven leadership skills with balanced focus on people, processes & technology

• Pioneered the use of ERP systems in various Processing Industry

• Worked as Process Heads of Marketing, Sales, Purchase, HR, ERP Project deliveries and also worked as Business Heads for many companies like IBM, JKT, Denave India, FCS and presently at Apagen