Whether you’ve decided to build a CRM system or a SaaS system for your eCommerce business, it’s important to look at existing ecommerce crm software. By evaluating popular CRMs, or customer relationship management systems, you can capitalize on industry trends, see what your competitors are doing right, and see where they’re going wrong. This will help you meet users’ needs, stay relevant, and better understand users’ expectations.
https://steelkiwi.com/blog/ecommerce-crm-software-examples/
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